We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great location, very stuffy!” 3 of 5 stars
Review of Hotel Neptun

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save
You added Hotel Neptun to your Saves list
Hotel Neptun
4.0 of 5 Hotel   |   Sankt Annae Pl. 18-20, Copenhagen 1250, Denmark   |  
Hotel amenities
Ranked #48 of 116 Hotels in Copenhagen
London
Senior Contributor
29 reviews 29 reviews
22 hotel reviews
Reviews in 24 cities Reviews in 24 cities
22 helpful votes 22 helpful votes
“Great location, very stuffy!”
3 of 5 stars Reviewed June 8, 2010

We stayed at this hotel for a three-night city break. The location is really fantastic, with everything in walking distance. However the rooms are very small, ours was also internal, facing the enclosed breakfast courtyard. The whole hotel felt very hot and stuffy despite having air con.

The condition of the rooms however is very good, and the pillows were lovely and soft! My only other complaint is that the music in the communal areas was on a constant loop and VERY annoying. It seems like the rule was one CD for one day. Panpipes on Monday, Duffy on Tuesday and Amy Winehouse on Wednesday, nothing else!

All in all a pretty good hotel, especially for the location.

  • Stayed June 2010, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CCNeptun, Manager at Hotel Neptun, responded to this review, June 17, 2010
Thank you for your review of our hotel.

Yes the location is great; you as a guest have everything within a walking distance from the hotel.

I am sorry to hear that you thought that our rooms were small. We have 5 different room category you can choose from when you book, single for one person, double, double superior, deluxe and suites. We can offer the size of the room that you like to have and pay for.

We have air condition in the rooms that is facing our 2 breakfast yards, this because you can not get fresh air when you open the windows and also to make the rooms colder in the summer time. The rooms outside to the street do not have any air condtion but you can the get fresh air.

The music was not the music we use to have. We have a music program that plays different songs everyday, but unfortunately this program didn´t work this dates. We are so sorry for this we have now got the music program up running again, so no more same music.

Once more thank you for your input

I hope to see you in our hotel again

Have a lovely day
Hotel Neptun
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

764 reviews from our community

Traveler rating
    154
    309
    190
    60
    51
See reviews for
119
336
40
111
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (116)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Belgium
Contributor
19 reviews 19 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 22, 2010

You take a plane in Brussels and three hours later you walk out the door of this hotel, ready for a citytrip of Copenhagen or hanging around in Nyhavn. This hotel does not offer great luxury...but for a few days where you only need a room for a shower and some sleep, it's ideal. It is five minutes from Nyhavn, five minutes from a metro station and ten minutes from the Copenhagen centre. The staff is very friendly and helpfull (and on the day of arrival or departure you can leave the luggage in a special room). Breakfast is very good and it offers a free light salad/dinners in the evening (friendly on the budget) which is good for those who do not have the time for a restaurant or who want to slow down from a busy day.

  • Stayed May 2010, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CCNeptun, Manager at Hotel Neptun, responded to this review, June 17, 2010
Thank you for staying in our hotel and for you review.

I am glad to hear that you liked our hotel.

We have a light evening buffet every night from 18,00-21,00 free of charge. On the buffet we have one soup, one hot dish, salads, desert and cheese. This is perfect for our guests that do not want to go out in the city to a restaurant. For the guests that like to go to a restaurant we are only 3 minutes from Nyhavn were you have a lots of good bars and restaurants.

I hope to see you in our hotel next time you are in Copenhagen

Have a lovely day
Clarion Collection Hotel Neptun
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cardigan, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed May 18, 2010

The hotel is well situated in the harbour area of the city. The bedrooms were clean and well presented, as was the hotel as a whole, with everything you could want. The staff were all very friendly and helpful. Eating out can be expensive in central Copenhagen, so the hotel's free coffee, cakes and light evening buffet were an excellent idea for those not wishing to eat at a restaurant every evening. We really enjoyed the stay and will certainly visit again.

  • Stayed April 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stockholm, Sweden
Contributor
19 reviews 19 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed May 17, 2010

First room we got was small and without a shower then we changed to another room which was acceptable (but not good value). The ventillation was bad and the bathroom big enough for one person if you are very thin.
Breakfast was included but was terrible. The self service coffee machine took 10 minutes waiting time, they did not re-fill the food as it ran out and the juice tasted horrible. The staff were unfriendly and if you were there when closing breakfast they asked us to leave even though we had not finished our food. We also had to wait for a table at breakfast during which time the eggs ran out.

The reception staff were generally unhelpful and not friendly.
The hotel is shabby now, needs renovating and new management. Other than the location is has nothing going for it.

  • Stayed May 2010, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CCNeptun, Manager at Hotel Neptun, responded to this review, June 17, 2010
Thank you for your review of our hotel.

At first I have to apologize for your experience at our hotel.

Of course are you as a guest allowed to sit and eat your breakfast as long as you will, the staff should not have told you to go. I have now talked with the staff and this will never happen again. The food shall also be filled up before it runs out.
The coffee machine is very popular and it is terrible that it takes time, we have regular black coffee and te beside the machine for you to take if you do not want café latte or espresso, this so we can minimize the queue. The opening hours for our breakfast is: weekdays from 06.30-10.00 and weekends from 07.30-11.00.

All our rooms had a soft renovation in 2008 where we changed carpets, wallpaper, fabric and curtains. All our rooms have either shower or bathtub.

We hope to se you in our hotel again so we can show you how it really shall be.

Have a lovely day
Clarion Collection Hotel Neptun
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aarhus, Denmark
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 15, 2010

We just stayed two nights at the hotel. Our main purpose was to visit Tivoli and Amalienborg - both places within walking distance. The location is very good.
The family room was large and clean. The only problem was the capacity of the restaurant. Both mornings people had to wait for at table!

  • Stayed May 2010, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CCNeptun, Manager at Hotel Neptun, responded to this review, June 17, 2010
Thank you for your review.

I am glad to hear that you enjoyed your stay in our hotel.

We have 2 courtyards were you can sit and eat breakfast. Sometimes when all our guest are coming down at the same time to eat breakfast we have a problem with the sitting place for everybody. We do then open up to our 3 conference rooms and you as a guest are also allowed to sit and eat in the lounche.

I hope to see you in our hotel again.

Have a lovely day
Clarion Collection Hotel Neptun
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai
Contributor
17 reviews 17 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed May 6, 2010

There was nothing on my part as to select this hotel but the lady @ our Copenhagen office booked this because it was a 2 min walk from our office. January is a wet and windy month there. So after a almost 10 hour flight with a hop @ Vienna, when i reached the conceirge i was brightly amazed with the warm greeting from the front desk. When i went to the floor to go to my room, the common passage looked very narrow and was not very well lighted (which was strange to me since coming from the eastern hemisphere). The room was very basic but was clean. One big window was my only connection with the outside world. When looking out I was not surprised to find other building of the same type. Bathroom was OK, but not what you expect from a starred hotel. Room was kep adequately warm. Television was present and the bed was enough for one person. Breakfast was quite good with evrything present. The location is quite good and very near to the central part of the city where you have the ice skating rink. It is also close to the place where you can watch the changing of gaurds at around noon everyday. I stayed for 3 days on business, but it was a so-so experience. Given a choice of a better hotel, i would have stayed there, since the hotel may be OK for others but not as per my liking.

  • Stayed January 2008, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CCNeptun, Manager at Hotel Neptun, responded to this review, June 18, 2010
Thank you for your review

I am sorry to hear that you only think that our hotel is so so.

The rooms had a soft renovation in 2008. I can not do anything regarding the size of the rooms. We do have 5 different room categories you can choose from when you book; single, double, double superior, deluxe and suites.

The building is from 1851 and it´s been an hotel ever since then. So non of the rooms are exactly the same, and that is the charm with each room.

I hope to see you in our hotel again

Have a lovely day
Clarion Collection Hotel Neptun
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waco, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 27, 2010

Hotel overall was very pleasant. The biggest advantage had to be the breakfast in the morning and dinner in the evening that was included in the room rate.

  • Stayed November 2009, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CCNeptun, Manager at Hotel Neptun, responded to this review, June 17, 2010
I am glad to hear that you enjoyed your stay in our hotel and that you liked our concept with the evening buffet and breakfast.

We hope to see you again next time you are in Copenhagen

Have a lovely day

Clarion Collection Hotel Neptun
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Hotel Neptun? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Neptun

Address: Sankt Annae Pl. 18-20, Copenhagen 1250, Denmark
Location: Denmark > Zealand > Copenhagen
Amenities:
Hotel Style:
#23 Luxury Hotel in Copenhagen
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Neptun 4*
Number of rooms: 133
Official Description (provided by the hotel):
A CHARMING FOUR STAR HOTEL In the heart of Copenhagen you can stay at a calm and peaceful oasis. The Hotel Neptun is a charming 4 star hotel with 137 rooms in the center of the city's history and cultural heritage in walking distance to Kongens Nytorv (The King's Square), The Royal Theatre, the popular shopping street 'Stroget' and Amalienborg Castle - home to the royal family. Close by you will also find the charming area Nyhavn and The Little Mermaid. A Hidden Gem Hotel Neptun has a long and exciting history. It was established by Mrs. Svendsen in 1851 and it was run illegally. The hotel was unlicensed and many of the guests were smugglers, living beside the law. To be let in to the hotel you had to give a pass phrase: "Neptune". ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Expedia, Orbitz, TripOnline SA, Cheap Tickets, HotelTravel.com, getaroom.com, Hotels.com and Agoda so you can book your Hotel Neptun reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Clarion Hotel Copenhagen
Clarion Copenhagen
Copenhagen Clarion

Owners: What's your side of the story?

If you own or manage Hotel Neptun, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.