This hotel was chosen mainly for ease of access to the train station, and hence airport. However, the Metro ends up at the airport, so any hotel along the line fits that criterion, and my next stay in Copenhagen will definitely be at a different hotel. The Excelsior barely deserves the alloted 3 stars - the hotel is run-down and seedy and in a decidedly shady area of Copenhagen. The Kakadu strip club is the immediate neighbor, the Maxim club is across the road, indeed there are several such clubs down the road. When I realized just how bad the area was I asked for a room overlooking the back yard - but such a room is classed as "upgrading" and will cost you 100 DKK (about 12 euros) - and determined not to go out after 10 p.m. Fortunately the TV was working, the Wi-fi reasonably fast, and the tea-and-coffee vendor in the lobby ensured us beverages 24/7. The hotel lobby is of an acceptable standard; the elevator is in working order, tho small and airless; the stairs, corridors and our room were all as shabby. The carpets are worn and dirty, the quasi-antique armchair had a soiled seat cushion (see photo, poor quality - cellphone), the window sills, doors and skirting boards were chipped and dirty. The bed itself was fine, if narrow. There was only one duvet on the bed on arrival, but we found a second duvet stuffed in a cupboard (the wardrobe?).
The bathroom was good-sized, tiled, with a shower corner and curtain which sort of lead the water towards the drain. Toiletries included hair'n'body wash in a dispenser, one small body lotion and one conditioner. There was one dirty tooth mug and one clean tooth mug, two towels and one hand towel. No washcloth, bathmat or hair dryer. The shaver socket was damaged, and there was a non-working towel airer.
We had ordered breakfast for our 2-day stay and were given breakfast coupons on arrival. The breakfast room was "along the corridor and down the steps", i.e. in the basement. The room was small but surprisingly light. The tables and chairs were utilitarian. Cups and plates were chipped and cracked, you had to sort through the stack to find undamaged crockery. There was the usual breakfast selection of cereals, breads, meats, cheeses, preserves, hot dishes and beverages. But beware of insects/other black elements mixed in with the juice and/or water. When I showed the attendant what I'd got in my glass he had a look at the dispenser, but what he did with it I do not know. I didn't some how want a glass of juice any more...
I'm afraid I cannot recommend this hotel at all, because of the area in which it's located and because of the dilapidated state of the interior; refurbishing and/or renovating is sorely needed.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.