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“Made city break with toddler possible...” 4 of 5 stars
Review of STAY Copenhagen

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STAY Copenhagen
4.0 of 5 Hotel   |   Islands Brygge 79A, Copenhagen 2300, Denmark   |  
Hotel amenities
Ranked #11 of 117 Hotels in Copenhagen
London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Made city break with toddler possible...”
4 of 5 stars Reviewed July 8, 2014

Stayed 3 nights in July with my husband and 2 year old son, for a sightseeing trip of this lovely and child friendly city. We'd picked Stay as we really needed cooking facilities and space to hang out once tired toddler was snoring away the evening. Stay worked really well for this purpose and we were kindly given a 2 bed apartment even though we'd booked and paid for a 1 bed. Given the bedrooms weren't massive I'm really glad we had the extra room for the cot.

The apartment itself was spacious and well equipped for a short stay (full kitchen, washing machine, etc) and some handy details (Rituals toiletries, washing up liquid and dishwasher tablets supplied for example). The bed was super comfy and the blackout curtains brilliant in the light nights. It was a very hot weekend but the apartment was reasonably airy with all the balcony doors open.

I imagine some of the design details might get annoying if you stay here long term (really uncomfortable metal chairs (but thankfully good sofa), no bottle storage in shower, very little clothes hanging space, etc) but for a short break none of this mattered and we enjoyed the novelty of the monochrome, urban design.

I have to mention the building site noise...the plot next door (and others nearby) are building sites and excavations seem to begin at 7am on weekdays (cue loudly chugging lorries, drilling, etc). Obviously that won't go on forever but don't imagine that by being a bit out of the town centre the location is quiet! Luckily my son is obsessed with diggers so was absolutely delighted to be able to watch them at work.

We used the excellent supermarket downstairs for all our groceries and the gorgeous Emmerys bakery for pastries and coffee.

The location is definitely not central so you have to be prepared to walk. A bus stops nearby and takes you to central station/Tivoli and we never waited more than 10 mins. We also used the harbour bus which isn't very frequent but was on time so you don't have to wait long if you plan ahead! Highly recommend that for getting to The Little Mermaid. It's a bit of a trek to the Metro (a good 15+ mins with suitcases) for getting to/from the airport.

Overall Stay was the right choice for us and it's facilities made up for the out-of-centre location.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Service
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229 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
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English first
Singapore, Singapore
Contributor
20 reviews 20 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 7, 2014

Stay hotel is a very modern hotel apartment in a converted old warehouse. Rooms are huge and very well appointed (kitchens, laundry etc). Views of the river are great and it is also walking distance (30 mins) from the city centre. There is also a bus stop just outside.

There is free parking in the basement and there is good wifi

Would recommend highly

Only gripe is that if you pay by credit card (quite normal i think) they added 45 Kroner to our bill of 1700 Kroner. A bit cheeky !

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Walnut Creek, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed June 22, 2014

I would like to give STAY Copenhagen 5 stars, but I can't. The room was huge and beautifully decorated, and for that it gets 5 stars. But, I can honestly say that it was the most uncomfortable room I've ever stayed in, and it was a welcome relief when we finally got out of there. We were there for a week at the beginning of June.

COMFORT

Furniture
There are chairs, but you can't sit in them because they are made of steel bars. There is a sofa, but you can't sit on it for very long because of the itchy wool. There are lights, but they are spot lights and do not diffuse light throughout the room. The platform king bed was not uncomfortable, but the euro pillows were pretty flat. We liked the separate twin comforters. Each guest is provided with a single pillow for sleeping, plus a decorative wool pillow.

Heating & A/C
There are thermostats to control the ambient heating in the floor, but no A/C or fans. On a typiclal day, the room felt like 85°F. You have to open the balcony doors to let in cool air, but the tradeoff is very loud street noise from traffic and pedestrians, plus second-hand smoke from neighboring balconies and the ever-present gaggle of smokers on the sidewalk below. If you're a smoker, it's okay. If you're not, it is a good reason not to stay at this hotel apartment venue.

Our room would cool off a little at night (we had to close the blackout drapes every day), and it looked like everyone was sleeping with their balcony doors open. If you are used to sleeping with urban street noise at night, it's fine. If you're not, you'd better bring some good ear plugs. STAY is located across the street from a vacant lot which doubles as a 24-hour parking lot and early morning construction zone. Between the heat and the noise, I don't think I got a good night's sleep the whole time we were there.

CLEANLINESS
There was one area rug in our room under the coffee table. I noticed a bump in the rug one day and found a spool of thread that had apparently been swept under the rug. On another occasion, I saw something under the edge of the sofa and found a half-smoked cigarette, along with the wrapping from a pack of ciggs, a hairband, a burnt match, and a plastic lighter.

When I stripped the bed sheets on the day we left, I found several small permanent blood stains on the mattress and the pillows. Not from us, folks.

The room maid did a good job cleaning the kitchen sink & counter area. We made our own bed and straightened up the room before leaving every morning, and the room was always ready when we got back in the late afternoon. We emptied our own garbage every morning, as well, so I'm not sure if that is part of the maid service.


FUNCTIONALITY
There are no nightstands. Instead, you get small metal shelves bolted to the wall just big enough to fit a cup of coffee and a cell phone.

There were enough outlets for our electronics, so we were able to keep things charged.

Kitchen
The full kitchen, refrigerator, freezer, dishwasher, hotpot, and microwave are huge perks to staying here. We stocked the fridge the first night we were there and were able to save a lot by eating breakfasts and dinners in. Starbucks-style, glass coffee cups were inconvenient and slightly dangerous to hold when it came to morning coffee. There is a practical reason why Starbucks provides cup sleeves. We used the bench seating in the dining area for our pants because there were no pants hangers. Paper goods are not provided, so you'll need to purchase paper towels and dinner napkins along with other household supplies for the room.

The room maid provided daily packs of good-tasting ground coffee and a French-press comes with the room. We used the nifty hot pot to heat up the water. We bought extra ground coffee at the grocery store and carried a pack of small, individual-size Starbucks instant for days when we did not want a whole pot and didn't want to clean out the French-press. Sugar is provided, but no creamer.

As far as meal prep goes, the room comes with a good selection of basic kitchen items. There was a cutting board and one giant chef's knife which is impractical for small prep. What's missing is a paring knife. But, there was a hand shredder; kitchen shears; a cork screw; two sizes of glass mixing bowls; a strainer; a couple of plastic bowls; an adequate selection of cooking pots and a skillet. There is a good selection of glassware & plates, as well. The shallow bowls were not great for cereal, and deeper bowls would have been more convenient.

Laundry & Linens
The washer and dryer, drying rack, and ironing board were extremely convenient. Our microfiber dishcloth, dishtowels and bathroom linens were changed out almost every day by the room maid. We learned after the first day to launder a backup set of bath linens because the maid would often not leave replacement washcloths. They keep a stack of washcloths in the lobby for travelers to refresh, and we learned to take an extra from there if we needed it. Don't ask unless you want to deal with the frosty response that seemed to be the rule of etiquette with lobby staff.

It took us a couple of days to figure out the washer/dryer cycles, especially when it came to the dryer (the instructions are not in English). The 15-minute cycle on the washer will do an adequate job on the small load. The 3.5 hour cycle on the dryer may not get your clothes dry, however. Btw, there are three filters that need to be cleaned on the dryer. The dryer won't dry efficiently if the top reservoir is not pulled and emptied of the water that the dryer extracts from the load of clothes. Keep the filters clean. In a pinch, socks and underwear will dry quickly on the fold-out dryer rack. A tiny bottle of detergent comes with the room, but it is not enough to do more than one load, which most people have to do for whites and colors. Furthermore, I wouldn't rely on the room maid to provide detergent every day.

Bathroom
No shower door & no soap dish. It is a cool design if you don't mind flooding half of the bathroom every morning. Not to mention the soap slick that comes from the bar of soap dissolving on the marble floor. They do provide shower gel, shampoo and conditioner, but not daily, so have backups. We ended up purchasing a bar of soap, extra shampoo & conditioner. My recommendation is to bring your own favorite brands. The only place we found that sells non-gelatin bars of soap (these melt in the shower) was at one of the vendor shops in the train station across from Tivoli. There is minimal cabinet and shelving in the bathroom, barely enough for two adults. They do provide a hair dryer in the back of the only cupboard.

One day, there was no hot water, and I'm not sure why. We started a dishwasher load before showers, so I'm not sure if that ran down the hot water, but we had to wait about 30 minutes before we had hot water in the shower. Also, there is no way to avoid standing in the stream of water when you turn on the shower and adjust the water temp.


SUPPLIES
If you use all of the facilities in the room, you'll need to purchase the following:

• FINISH brand dishwasher tabs. This is the brand that is recommended by the manufacturer of the dishwasher. The tabs provided by the hotel will leave the dishes with a gritty film.
• Laundry detergent
• Paper towels & napkins; plastic wrap, foil or plastic bags for storing food
• Creamer for coffee
• Groceries. The hotel offers a 110 dkk breakfast downstairs in the lobby, but we chose to have our food in the room. Basic staples (bread, milk, cereal, cheese), plus whatever you decide to whip up for dinner.

IRMA
The organic grocery next door is one of the best things that this hotel has going for it. I wish that the quality and service at IRMA would rub off on the STAY. They have an excellent selection of fresh veggies & fruits, a nice variety of jarred and canned goods, and a terrific selection of fresh meats & cheeses. The wine selection is also excellent. There is a limited selection of sundries, but they have a little of everything. Bring your own grocery bag(s) or buy one at check-out.


LOCATION & VIEW

Location
The building is located just outside of the downtown area. It is a 20-25 minute walk to the main drag on HC Andersens Blvd if your feet don't hurt. We are walkers, so we took either the sidewalk route or the river route every day. We quickly learned to avoid the cobblestones. They are brutal, even with very good athletic walking shoes. Stay out of the wide bike paths, and get out of the narrow paved lanes when someone comes up from behind you with a stroller or walking a bike. I'm not sure what the law is in Copenhagen when it comes to bike traffic, but bicycles have the right-of-way, and pedestrians move the hell out of the way. I would equate the aggressive cyclists in Copenhagen with cab drivers in NYC, but even they yield to pedestrians some of the time.

One good thing about the sidewalk route were the gelato shops. Our favorite was at the end right before the stairs up to Langebro bridge. We also enjoyed the hot dog cart that showed up on the weekends. There are also several cafés along Islands Brygge, the street that runs in front of the STAY.

The nearest train/metro station is a 10-15 minute walk, and it is called the Islands Brygge station. The harbour bus (or water taxi) stops nearby. It is a short walk up the boardwalk on the river side, but you have to purchase your tickets elsewhere—at the airport; at a train/metro station; at a tourist office like the one across from Tivoli; or at a kiosk (a small grocery store) that sells them. Some hotels and hostels also sell harbour bus txt. We bought a Copenhagen card at a train/metro station that was good for 3 days at any of the stops. It is the best way to get to all of the major attractions, and if you want to avoid the long walk home one night, it's the best way to get back to the STAY.

Views
The river view is quite lovely at sunset and sunrise. But, the factory on the other side of the river with twin smoke stacks is not. The overgrown messy lot directly across from the hotel also takes away from what could be a stunning view from the water side balconies.

The Roof
The roof of the STAY gets five stars. This is one of the best rooftop spaces I've ever seen. It's beautiful and roomy and provides wonderful 360° views of the surrounding areas (apartments on one side, the river on the other). It was our favorite place to read when afternoon temps in our room became unbearable.


TIPS
Room Keys — When you get your room key for the first time, it will list the section of the building first, followed by the floor number. 7.321 means Section 7 on the 3d Floor. So, when you get into the elevator, don't go up to the 7th floor looking for Room 7.321. That is actually how we found the roof. You're on the third floor, but your room number is 7.321.

OVERALL ATTITUDE OF THE STAFF
Unfriendly, unwelcoming. Figure things out, you are on your own.


SUMMARY
If the STAY has so many things wrong with it, then why does it get so many good reviews? The apartment factor and the price make this hotel very appealing, but by appearances only. We were ready to sacrifice the prepaid room and switch hotels until we saw the room. After the third day and a bottle and a half of good wine from IRMA, we decided to read the negative reviews and were surprised to see that the very same objections that we had that made our stay so incredibly unpleasant were mentioned in reviews from two years ago. This is an indication of the take-it-or-leave-it attitude from management.

Would it be better during another time of year when it wasn't so hot? That would be an improvement, but you'd still have bad lighting, unreliable service, uncomfortable seating, noise, second-hand smoke, and all of the other things that made this room so uncomfortable. Read the negative reviews because they accurately reveal a lot of the unpleasant realities of staying here, particularly if you are looking for lodging that does not take away from the enjoyment of visiting a beautiful city. A "glorified hostel" is the best description I saw in another review. We will come to Copenhagen again because our daughter lives there, but we will have to pay more for a better overall experience.

Room Tip: Go for the water side view with a balcony on the third floor or above. The tradeoff is that the riv...
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  • Stayed June 2014, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Budapest, Hungary
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed June 20, 2014

I spent a few weeks in a 3-bedroom apartman, sharing it with 2 collegues. During these weeks, I collected some pros and cons.

Pros
-Apartmans are quite spacious and nicely designed
-Gym is very well equipped and spacious. And FREE.
-Cool roof-top terrace with great view - especially at night
-Furnitures (the few available) can be moved freely.
-Refrigerator has a freezer
-Location is VERY good, 5 minutes walk to the public "beach" on Islands Brygge
-Good selection of public transport options
-Fisketorvet shopping mall is 10 minutes walk
-Huge garage under the building for bikes and cars. FREE.


Cons
-Unfriendly, white walls with black furniture. Looks good on picture, but after a few weeks it gets depressing. Prepare to bring some colors. But you cannot decorate the walls.
-VERY limited furniture, especially to store clothes
-Empty storage room, no furniture inside
-Poor WIFI speed on afternoon/evening
-Limited kitchen equipment. Prepare to take/buy yours
-Weekly cleaning is superficial
-There are several constructions next to the building, so dust is always in the room. Combined it with black furtinute and you understand what I mean...

With a few minor changes this place would be excellent. I rated 4* because of the excellent location.

Room Tip: Try to get an aparman with view on the water.
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  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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UK
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
Reviews in 27 cities Reviews in 27 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed June 15, 2014

Great big room with all the facilities needed to self cater plus restaurants, takeaway and shop nearby. Highly recommended as an alternative to a normal hotel and close to the waterside. The disadvantage is that it is just outside the city centre and about 15 minutes from the metro but you can hire bikes from the hotel and we did walk back from the city on one occasion (about 40 minutes). Cycling to and from the city is easy and quite flat. There is a large park near the hotel for cycle rides and running and a good gym in the hotel.
The area is still being developed and there is quite a lot of building going on around. It will look quite different in 5 years. We would stay there again and Copenhagen is a great city for breaks (start the break with Mike's Cycle Tours to get a feel for the place).
One word of caution, as we read in another review, check your room allocation on arrival. We had been allocated another type of room without a water view until we pointed out the error.

Room Tip: Rooms with a view over the water towards the city are best.
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  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
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Castro Valley, California
Senior Contributor
48 reviews 48 reviews
14 hotel reviews
Reviews in 28 cities Reviews in 28 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed June 14, 2014

The STAY loft-style apartment is an unusual and sometimes unnerving design. John names it “Industrial Chic”. The 50 foot long, 20 foot wide room (as measured by John stepping the distance off) is a single, uninterrupted space, with only distance and furnishings delineating living, dining, and sleeping. The east-facing and west-facing ends are very large windows, each of which can be opened entirely to the world. During these long June days, the room is wonderfully lighted by the rising and setting sun, warming the black slate floor and cooling the air with sea breezes. The sky is light at 4:30 am, with sunset color at 11 pm.

The furnishings of the room are entirely black and white. The kitchen appliances are shiny black, the table and sofa are matte black, the bedclothes and tableware are stark white. The ceiling has peculiar blotches of red, meant to simulate glue marks where tiles might have decorated before conversion to living space. The concrete columns are raw unfinished gray and have patched spots, again for art's sake.

A small utility room houses that valuable item, a clothes washer (bring your own laundry detergent).

The bathroom is white tile, the shower space uncorrupted by curtains or glass panels to keep the water from sluicing the entire floor. A squeegee is provided to scrape down the floor once or twice during your shower and again afterward before your partner's shower.

The light fixtures hang from the tall ceiling down to shoulder height, thus inviting banging one's head against the decorative points of the black and white plastic item that houses the little light bulb. John is a great fixer of annoying items, and attempted to raise the light fixture above head-bump height, to no avail. He noted details that showed others had attempted that fix too. There are exactly four light fixtures with small, dim bulbs for this loft, which is no problem during this long, warm, sun-filled summer evening, but might just be an issue in the dark, cold season.

The lights are turned on and off from wall switches, which is no great surprise, but accustomed as we are to using light switches, the pattern of what switch operates what light was mysterious, some lights being controlled by several switches on different walls. John, always the practical fixer of problems, scientifically flipped each switch and mapped the results on paper, so we could separate the dark from the less-dark.

The kitchen sink and the bathroom sink and the shower have a single lever that controls on-and-off and hot-and-cold, depending on which way you twist the lever. Just for their remote amusement, the architects mapped on-and-off upside down. We sprayed our clothing quite a few times and were quite gingerly about not stepping into the shower until the matter was adjudicated.

The view from the east-facing window is of the other wing of our A-shaped apartment building, with its courtyard floored with wooden slatted panels. Small children love to run around here, especially for the amplified pounding of their little feet. If the shrieking was too bothersome, we closed the sound-insulating windows, which are excellent.

The view from the west-facing window is the canal, where people take recreation by boat, bicycle and strolling. Across the canal is a large graffiti painted with a remarkable obscenity.

We used bus 250S and the harbor bus to go into town. The STAY hotel rents bicycles, if you like. The motor bus goes three times an hour to the main train station, where all other buses stop, and the harbor bus goes twice an hour to various points on the canal. The Copenhagen Card or 24-hour transit card is valid on all buses and metro, including the harbor bus.

The wi-fi is included in the price, strong, reliable, and worthy. We used it especially to plan our sightseeing transit requirements, both close-in (for example, to the Denmark National Museum) and further afield, to Roskilde.

Shopping at the Irma store within the complex is a bit pricey but very convenient. The Netto store, which is cheaper, is an 8-minute stroll or one bus stop before the apartment. The Netto is closed on Sundays and holidays, the Irma is open. We were in residence for a Monday holiday, which ran the Irma nearly out of food. The produce bins and dairy shelves and ground meat cooler were entirely empty, causing consternation among the locals and tourists alike.

The reception people were friendly and helpful. The last day in Copenhagen I wanted to purchase train tickets to our next destination, the island of Ærø. The staff worked with me on their computer to select the appropriate train and bus combination and print the tickets, which was a great easing of the burden of departure. (I had already obtained the necessary ferry tickets from another source.)

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Bergen, Norway
Contributor
17 reviews 17 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 13, 2014

Ok I got the top suite and more room and rooms than expected. I can't help to feel putty for those complaining about 180 degrees harbour view when they spot the development site next to the hotel. If you can, and you should, walk around the close up area has lots of restaurants, bars, coffee bar etc. in the past the island which is also home to airport had a nickname as "hell island" among the non residents in Copenhagen.
You are next to the metro which is easy to airport and 5 minutes to Christianshavn add two for Kongens Nytorv.
Yes this is not the hotel if you want all designer top line furniture, but for a very quiet close to everything in Copenhagen I go there again.

Room Tip: Well you can hope for the top suite, but I will ask for the southernmost room, despite you will be a...
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  • Stayed May 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about STAY Copenhagen

Address: Islands Brygge 79A, Copenhagen 2300, Denmark
Location: Denmark > Zealand > Copenhagen
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites
Hotel Style:
Ranked #11 of 117 Hotels in Copenhagen
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — STAY Copenhagen 4*
Number of rooms: 172
Official Description (provided by the hotel):
This modern design apartment hotel is located on Islands Brygge - Copenhagen's up and coming harbor area just 2 km from Town hall square. It offers some of the largest rooms in the city ranging between 65m2 and 170m2, all furnished by Danish HAY Design. Housed in a converted industry building from the mid 1900s, STAY Apartment Hotel features Scandinavian minimalist design. The bright apartments have fully equipped kitchens, washing machine and dryer, and large flat-screen TVs with cable channels. The hotel also features one of the largest rooftop terraces in Scandinavia and offers free Wi-Fi, parking and gym access to all guests. The Cafe is a popular meeting place for an evening cocktail or a glass of wine. Each morning, an organic breakfast buffet is served.Guests wishing to explore the surroundings can rent a bicycle in the reception or take a relaxing walk in the Amager Falled Park, only 200 meters away.STAY Copenhagen is within 10 minutes' walk of Dybblsbro Station and there is a bus stop just outside the entrance. ... more   less 
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