If you are looking for a hotel near the airport, this is a good choice as they provide a free shuttle van to/from the hotel. When you arrive at Kaltrup airport, just go to the information counter, there is a reservation pad to book your shuttle. We waited for less than 30 mins for the shuttle to arrive. There were no signs to direct us to the shuttle stop. Being a first timer to Copenhagen it was a letdown. We asked the hotel staff for help but still we need to get out of the terminal in the cold and snowing weather to find the stop. Was afraid too that it will leave us if they could not find us and we do not know how long we might have to wait for the next to arrive. For your information, the shuttle resembles a van with crown plaza logo displayed and it was black in color.
The rooms had different views and I thought being a platinum member of Priority club, we will be upgraded to a better room and better view. Unfortunately not. Prior to the booking, we requested for high floor but were given a low floor with a terrrible view of the crane right in front of our room. Asked to change and we then were given one on 16th floor with the same view.
The rooms were modern as it was quite new but I was not pleased with the coffee making facilities as the boiling kettle given in the room was not descaled and thus there were a lot of impurities at the bottom. They actually could have just gave it a thorough scrub before they put it in the guest room. The box for putting the coffee/tea sachets were terribly dirty. How could a good hotel brand like this present such things in the room. Perhaps, housekeeping department need to re train its staff and emphasized the cleanliness.
As the hotel is near the train and subway station, it made the journey to the city very convenient. If you were to go to Malmo, Sweden, just take the shuttle bus to the airport and change to the train there to Malmo. It's more convenient than to take the train to the city. Besides it was too cold and snowed so much when we were there.
There was a shopping mall called Fields which is near the hotel. You will find a good selection of shops but as for eating there, basically it was very American. I was looking for a good danish restaurant but could find it there.
I would stay in the city if its not winter as I believe the city hotels have more character.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Angela k,
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Thank you for taking the time to provide feedback on your stay. It is unfortunate the cleanliness of the room prevented you from fully enjoying your time at the hotel. We were pleased to see the high score for Sleep Quality. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with the staff and we’re confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.
Thank you again for your comments, we hope to have the pleasure of serving you again soon.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.