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“Handy for Legoland but...” 3 of 5 stars
Review of Hotel Propellen

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Hotel Propellen
4.0 of 5 Hotel   |   Nordmarksvej 3, Billund 7190, Denmark   |  
Hotel amenities
Ranked #5 of 11 hotels in Billund
Wales
1 review
3 helpful votes 3 helpful votes
“Handy for Legoland but...”
3 of 5 stars Reviewed April 16, 2012

We stayed at this hotel as part of a 2 day legoland deal (we were actually there for the best part of three days because of how we'd worked the flights). We used the luggage room to store bags before we could check in and after we'd checked-out as well as a small safe/deposit box for passports, etc.

Reception staff initially appeared friendly and welcoming, but ask them for something non-standard or query their policies/procedurers and you'll see them change a little. I made the mistake of pre-authorising my credit card in GBP (Great British Pounds) rather than the local Kroner, but as it was just a pre-auth I wasn't too bothered. When it came to check-out they quoted me a room-charge total in Kroner but then charged me in GBP. When I asked them to change it, they said they couldn't so I'd effectively lost £150!

We'd booked a family room and ended up in a twin-bed room with a sofa bed, but I'm sure that when I'd reserved it the description was a double bed and 2 x single beds. I therefore challenged them on this and was told that the double bed described in the booking was the sofa bed! When factoring in the Danish way of having single duvets for each occupant of a double bed, I can assure you that I wasn't well rested!

Just as well then that the breakfast is very good, particularly the pastries obviously. The cooked selection (bacon - oddly very dry and crisp, sausages, scrambled eggs and potatoes) was good and the selection of breads along with the pate simply excellent.

On the first night we ate at the restaurant and were not particularly happy with the service, choice of food or the price. The service was good right up to the point when we asked for a jug of water for the kids - they obviously wanted to sell us a bottle. Call me a cheapskate if you like, but they were happy to provide jugs to the table once the meal arrived, so why not initially?! I've come across this a few times recently. The food itself was good but cold. And be careful if you like your steaks well-done, the default setting I'd say is medium-rare!

After the meal we had a few drinks at the bar, expensive, but great service and a nice atmosphere. So good, that on the second night we thought we'd eat there rather than the restaurant, but for no obvious reason, and without any warning, the bar was closed - the receptionist wouldn't provide any reason other than to say that it wasn't open every night. Their literature says it is open every night other than Sunday - it wasn't Sunday! Given the hotel's location the choice of alternative evening meal arrangements were limited, so we reluctantly used the restaurant again, and felt we were just getting in the way of staff trying to serve the businessmen who were staying there.

We used the swimming pool and sauna - both were good with nice spacious changing rooms.

Having walked the 1KM footpath into Billund (which runs next to the hotel), we enjoyed our time in the very clean, relaxed town and visited a few shops a beautiful bakery/coffe shop. Everyone was very friendly there.

In summary, I'd say that it's location, being so close to the airport, legoland, the industrial areas and the footpath to Billund's centre along with it's cleanliness and professional ambience make this hotel a good choice for families and business travellers alike. That said, it's slightly pretentious restaurant and staff are a bit off-putting for families.

Room Tip: Ask for a room with a patio.
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  • Stayed April 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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148 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Monterrey, Mexico
Senior Contributor
30 reviews 30 reviews
26 hotel reviews
Reviews in 18 cities Reviews in 18 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 17, 2012

The people in the reception is nice! the hotel in general is good, i stayed here on a business trip, good enough i think, just didn't like the fact that restaurant don't have a lot of dishes to choose from for dinner and well what they call well done on meat is not well done but i guess that is a difference in Denmark not a problem of the Hotel restaurant.
It is very near LEGOland so it is convenient for a visit to the park, besides there is a park just a few steps away so you can use it for running. Oh and the hotel has a little gym and a ping pong table.

  • Stayed March 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Copenhagen, Denmark
Senior Contributor
29 reviews 29 reviews
26 hotel reviews
Reviews in 22 cities Reviews in 22 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed October 5, 2011

Stayed 1 night as part of a Legoland 2 day package booked on Legoland holidays website. We are 5 and the room had 2 twin beds, a double sofa bed and a pullout extra bed, and it was a big room so plenty of space for us all. Most rooms seem to open out on a little courtyard with patio tables and chairs. Good for families - hotel has a playroom, games room, small indoor swimming pool and snacks/drinks for sale at reception. With the package there is the offer of a Legoland menu deal at the hotel restaurant - worth taking as, though the choice was limited, you get 2 courses off the menu for 190DKK which is about the same as one main dish from the normal a la carte. Quality of food both at dinner and breakfast was good - not Michelin standard obviously, but perfectly fine for a family hotel. It is about 5 mins walk to the main entrances to both Legoland and Lalandia, so pretty well located. All in all it was a good choice for us. We stayed last year at the main Legoland hotel - Propellen is considerably cheaper, but the rooms and food were pretty similar.

  • Stayed October 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 27, 2011 via mobile

Comfy beds. Quiet rooms - couldn't hear the planes at all.
Food was a real surprise! Really tasty, stylish and huge portions. Great wine too. The only problem was flies. Midges and big black flies. There were loads in our room, and in the restaurant: landing on the food. Its a shame, because the place is lovely.

  • Stayed September 2011
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
finland
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed August 29, 2011

We were two mothers with 3 children who spent one night at hotel Propellen early June. There was some error with reservation so instead of two rooms we offered a one one bedroom mini suite with sofa bed which we gladly accepted. After exhausting day in Legoland we waited to get nice sleep but the sofabed was unmade. When I called the front desk told that guests needed to make their own beds. The room cost nearly 450 euros!! I tried to make the sofabed but because of the 3 tables in the room it could not be opened! Nice young lady from reception came and moved away one table. Whe the bed finally was ready we started to sleep but after 5 minuts the sofa broke down and we had to sleep on
the floor. It was a total rip off!!

  • Stayed June 2011, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amstelveen, The Netherlands
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 26, 2011

I have no idea what sort of hotel rating system they use in Denmark fact is, this is NOT a four star by a long shot. Most probably a two and a half star at a push.

The pillows on the beds were an absolute joke. Must be the cheapest they could find! In fact throughout it seemed to be a case of employing "cheap and nasty". There was no bath in our room (always nice for the kids/wife). The water pressure in the shower was poor. Also, much to my surprise there was NO proper soap or shampoo in the bathroom (a first for me!) - just some disgusting "stuff" from a dispenser! We had to buy our own from reception!

The food was ok but boring - the same stuff was dished up every morning and night - the chef (if one could call him that) obviously, lacks complete inspiration.

The staff was not particularly friendly either and I would go as far to say, fairly arrogant at the best of times.

On a positive note at least the kids enjoyed the pool. There was also a jacuzzi area but was out of service.

Needless to say, I would not recommend this hotel to anyone.

  • Stayed August 2011, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Oslo
Senior Contributor
40 reviews 40 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 15, 2011

Stayed for three nights with two small children. Very close to Legoland and nice pool! For some reason they tried to charge my norwegian credit card with US$ and I got a bad exchange rate, but the difference was later refunded when I called and complained.

  • Stayed July 2011, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Hotel Propellen

Address: Nordmarksvej 3, Billund 7190, Denmark
Location: Denmark > Jutland > South Jutland > Billund Municipality > Billund
Amenities:
Free Parking Restaurant Swimming Pool
Hotel Style:
Ranked #5 of 11 hotels in Billund
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Propellen 4*
Reservation Options:
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Also Known As:
Propellen Hotel Billund
Hotel Propellen Denmark/Billund

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