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“Covenient but avearge” 3 of 5 stars
Review of Hotel Svanen

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Hotel Svanen
4.0 of 5 Hotel   |   Nordmarksvej 8, Billund 7190, Denmark   |  
Hotel amenities
Ranked #7 of 11 hotels in Billund
Copenhagen, Denmark
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Covenient but avearge”
3 of 5 stars Reviewed July 26, 2013

The hotel is conveniently located walking ditance from both Lalandia and Legoland. The rooms are clean and decent but overpriced of what they provide. But the hotel does offer addiitonal cots, even in the smaller rooms - so can cram a lot of people in. Dinner buffet was very average for the cost (and they did charge for tap water!). Breakfast buffet was nicer with lot of hot and cold options. Overall, a very touristy hotel, overpriced but conveniently located for a family holiday.

  • Stayed July 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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154 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 15 cities Reviews in 15 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed July 10, 2013 via mobile

This is a conveniently located but expensive motel next to legoland. Breakfast ok. Dinner was expensive and not that good. The cold dishes were warm and warm dishes were cold in the buffe.

Rooms. Would need some refurbishment if they want to call this a hotel. No airconditioning and no fan. You can hear everything from neighbouring rooms and hallway. Earplugs needed to get some sleep.

  • Stayed July 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ljunghusen
Top Contributor
59 reviews 59 reviews
25 hotel reviews
Reviews in 27 cities Reviews in 27 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed June 4, 2013

The breakfast is not very impressive compared to normal Scandinavian standard. Nice dark bread though. If you can get a good price and stay in the tower rooms it's ok, otherwise I probably would try another hotel next time in Billund. Location is good for Legoland/Lalandia. The restaurant is very expensive, but the food is now not even close to the standard when I was here the last time 2 years ago.

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oslo, Oslo, Norway
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 22, 2013

Firstly, if it wasn't for Legoland this hotel would not exist. Because there is a demand for capacity, people will end up staying here and so the place will make money whatever they do - and they don't do much!

On arrival, the reception staff will make a point of continuing their personal conversations before bothering to serve you - it is clearly a policy as this happened every time we approached them. If you have the mis-fortune to end up in a room facing the bar/garden, then be prepared !!! The basic problem is that there is no seregation between rooms, recreation, restaurants, staff areas etc., so you will get no peace during the stay - not helped by the wafer-thin pre-fab construction and lack of any consideration for guests' comfort. Don't bother asking for help after midnight as no-one bothers to pick up the phone anyway.

For a 4 star hotel, I do not expect cheap plastic coffee and water cups, no storage space or secure locker, no storage or shelf area in the bathroom, no air con or fan. Other reviewers have commented on the other short-comings, and they are telling the truth.

We experienced the breakfast and evening buffets. Again, this is nowhere near 4 star quality and we noticed the breakfast spread is significantly reduced at the weekend (just one heated offering - boiled eggs) - so you will get ripped off even more of you stay on a Friday or Saturday night. There is a kids' play area by the restaurant - complete with broken tv and vidoe games and mostly filled with machines to extract more money out of you. Apart from this there is a trampoline outside and so rather dirty looking water areas, but at busy times your children better be prepared to fight for their space.

A final piece of advice - check your bill carefully on checkout as you will find some interesting items (all in codes so you won't know what your being charged for) so I strongly recommend you keep a record of what you spend and what charges you have agreed beforehand. Overall, if there is no other hotel available then change the dates of your visit.

  • Stayed May 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moscow, Russia
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed April 14, 2013

Nice modern hotel near (500 m) from Legoland. Some 1-2 flour housed around the center place (reception and restaurant). Nice breakfast. Evening dinner traditionally high-cost for 4* hotel.
The only inconvenience - parking just upon the window of 1-flow apartment.
Child zone in center house (you may leave your child for 1 hour without any troubles).

Room Tip: Ask for a room outside the parking (but parkinf is practically all over the hotel!) or at least at 2...
See more room tips
  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed March 20, 2013 via mobile

DO NOT STAY HERE! This hotel is a disgrace. We arrived at 2330 with our booking in our hand and no-one was able to confirm it. After three phone calls and some completely incompetent staff, we are still arguing with then with 30 minutes later. Just horrendous

  • Stayed March 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hotel Svanen

Address: Nordmarksvej 8, Billund 7190, Denmark
Location: Denmark > Jutland > South Jutland > Billund Municipality > Billund
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa
Hotel Style:
Ranked #7 of 11 hotels in Billund
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Svanen 4*
Reservation Options:
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Also Known As:
Svanen Hotel Billund
Hotel Svanen Denmark/Billund

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