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“Smelly and dirty” 2 of 5 stars
Review of BEST WESTERN Hotel Scheelsminde

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BEST WESTERN Hotel Scheelsminde
4.0 of 5 Hotel   |   Scheelsmindevej 35, Aalborg 9200, Denmark   |  
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Ranked #2 of 17 Hotels in Aalborg
Kalundborg, Denmark
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
“Smelly and dirty”
2 of 5 stars Reviewed April 10, 2010

I just stayed one night at Scheelsminde and thank god for that. There where a strange smell in the room, really nasty. And after first glance we saw that i was really dirty, and not like from the day before, no really old stubbern dirt. Not a plecent stay, and im glad that it was only for one night.

Stayed April 2010, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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60 reviews from our community

Traveler rating
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    8
    5
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • German first
  • Italian first
  • Norwegian first
  • Spanish first
  • Swedish first
  • Any
English first
England
1 review
4 of 5 stars Reviewed September 22, 2009

I stayed 4 nights at Scheelsminde Hotel 10 mins from city centre of Allaborg. The location was convenient and very quiet with a bus stop right outside the entrance. I booked a city break offer by the hotel which was good value which included 2 delicious dinners and plentiful buffet breakfasts. The hotel room although plain in its decor, was clearly fresh and very clean with nice flat screen TV on the wall and efficient shower. Everything worked well. The furniture was new. Kettle and tea makin g facilities in my room and hairdryer. Also free WiFi which is excellent. The bed and bedding was extremely comfortable. Slept great. Very cosy and the heating worked very well. All the hotel desk staff were very helpful in planning my daytrips and sightseeing and bus arrangements. they bent over backwards to prepare for my arrival and even obtained some weighing scales for my room as I was on a diet! I also received a voucher to the zoo and art museum as part of the city break. My long weekend in Aalborg was very pleasant and I would not hesitate to stay there again and recommend it to others. M. Bader from England.

  • Stayed September 2009, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Copenhagen
1 review
5 of 5 stars Reviewed October 3, 2008

I just want to say that we had a lovely stay at Hotel Scheelsminde this summer, we where greeted in the reception up on arrival by a very nice lady. The room was beautiful with a nice interior which fits to hotels charm.
The staff was very helpfull from the beginning to the end of the stay.
We just want to say thank you for a very nice stay and look forward to come to Scheelsminde again.

  • Liked — The hotel room
  • Disliked — Notifing
  • Stayed August 2008, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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London
Senior Contributor
41 reviews 41 reviews
29 hotel reviews
Reviews in 32 cities Reviews in 32 cities
53 helpful votes 53 helpful votes
1 of 5 stars Reviewed August 26, 2008

I have to say that on arriving in the reception of Scheelsminde I was quite impressed. We were there for a wedding which ran smoothly and the food/staff/service was top notch.

...however when we got to the room I was shocked. There were traces of damp on the ceiling, the bed/linen had not been updated in years, the bathroom/shower was in a reasonable state but very outdated. Our room wasn't cleaned on the second night and the TV remote was faulty.

The whole place outside of the main building had a hostel fee to it.

On a plus-side the grounds were pleasant, the restaurant (and the winelist) whilst expensive, was pretty good and the staff were generally helpful.

  • Liked — food
  • Disliked — accommodation
  • Stayed August 2008, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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Trondheim, Norway
Contributor
19 reviews 19 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed August 5, 2008

We had booked a room for four people; two adults and two children. When we came to the front desk of the hotel in the evening, they had only reserved a double room, without beds for the children. We showed our reservation from hotels.com stating a reservation for 2 adults and 2 children. They were sorry, the hotel said, but they had only received a "request" for two children, not a "booking", so they had no room for us, but we could get an extra room, for extra money. The hotel claimed they had done nothing wrong, we had to ask hotels.com what went wrong.

Anyway, we accepted an extra room, but not for double price. Without an elevator we had to carry all our bags up to the second floor. We're quite young so that's ok. When we entered the rooms there was a strong smell of rotten carpets. There were spots of dark mold in the bathrooms, and a dripping shower. We could not find any fire or smoke alarms in the room (is this legal?). The walls were dirty, the cupboard top was filled with dust.

The hotel has a swimming pool, which we tested. The wardrobe facilities were small, but would have been ok if it wasn't for all the empty beer cans, the avocado (!), and empty soap dispensers. The pool water was rather cold (approx. 18 C), and both bubble baths out of order. We had had enough after 10 minutes...

The upside of the stay was the beds, which in our rooms was ok. The location is also in a quiet area. Breakfast had a limited selection, but was ok. (Note that the kitchen had previous remarks from the authorities on hygiene on handling food!)

On checking out we had been charge 100% for the first room and 70% for the second room, which we never ordered. After some quarrelling we got the extra room for 50% of full price. After we had paid, the receptionist informed us that, had we only called in the order in advance, we would have got the room for the price we had been promised.... Right... that's what we thought we had done, via hotels.com, but that was not good enough...

So, in total: A pretty bad experience for us, so I'm sorry Scheelsminde, but I must advice people to stay away. This is not worth the money. On Hotels.com the hotel is rated as a 4 star hotel. I'd give it max. 2 stars.

  • Liked — The beds were ok
  • Disliked — Cleanliness in rooms, Staff's customer treatment
  • Stayed July 2008, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Scheelsminde, Front Desk Manager at BEST WESTERN Hotel Scheelsminde, responded to this review, October 3, 2008
Dear Gas2 from Trondheim

We are always happy to get feedback from our quests, also constructive. All feedback is used to make us better. We are very sad to hear that you had a negative experience at our hotel.

You have asked hotels.com what went wrong in your booking. Unfortunately we can’t find the answer in your letter. First of all you can’t book a family room at hotels.com. You can book a double room and add in remarks that you wish to have a family room. If you don’t get a confirmation by e-mail or phone call from us, the remarks are not registered. By arrival it is possible to change to family room, but on your arrival date were all family rooms unavailable and that is why you get offered 2 double rooms.

Our hotel has ground floor and first floor. Because of few steps is why we do not have elevator. We have luggage assistance free of charge available. In July/August we had a bigger cleaning process and all our carpets in the rooms were cleaned. This can cause a smell in the room if the carpet has not been dry. We apologize this. We are also started to paint some of the rooms.

Our swimming pool has 27 C. There is cleaning every morning at 8 am and it will be checked at 4 pm. If you visit our pool before this time or in the evening, it is possible to find some things. We have guests using the pool all the time.

We apologize your bad experience at our hotel. If there is something we can do, please do not hesitate to contact us.

Best regards
Hotel Scheelsminde
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norge
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 3, 2007

The hotel as such looks very nice and is quite expensive. But since we had booked a "standard room", we were sent outside the main building. No problem so far. The bad surprise was to discover the room! It was simply old, ugly, cheap and DIRTY. The bathroom floor, walls, and amenities were DIRTY. After complaining we were sent to another room, which appeared to be in the same situation as the first one. We then had to complain one more time. So we were promised that a person will come and clean the bathroom. An hour later the person came and did a thorrow cleaning of the bathroom and agreed that it was really dirty. Of course this should have been done before our arrival and not when we were sitting there in the room. Anyway, even if it had been clean from the beginning, the room can certainly not be considered a 4 star hotel room. It was more like a motel room that provides a place to spend the night.
Sylvia from Norway

  • Liked — Nothing
  • Disliked — Ugly and dirty
  • Stayed March 2007, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
atlanta
Senior Contributor
28 reviews 28 reviews
18 hotel reviews
Reviews in 23 cities Reviews in 23 cities
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed May 24, 2006

This hotel, about 10 minutes south of the city, feels like a Danish manor. The rooms were very nice, the grounds were lovely and the staff absolutely helpful and kind. We had dinner at the restaurant and were disappointed, but it was probably bad luck with our menu choice since the breakfast was quite nice. The most important site in the area is Lindholm Hoje which is the Viking cemetary. It is about 15 minutes from the hotel.

  • Stayed May 2006
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Hotel Scheelsminde

Address: Scheelsmindevej 35, Aalborg 9200, Denmark
Phone Number:
Location: Denmark > Jutland > North Jutland > Aalborg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 17 Hotels in Aalborg
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN Hotel Scheelsminde 4*
Number of rooms: 75
Official Description (provided by the hotel):
Once a manor, today the historical buildings are the setting of a modern international hotel surrounded by a large park. International restaurant has outstanding panoramic view. Hotel and rooms are carefully renovated. Oasen with swimmingpool is great for relaxing. Free parking and wireless internet. ... more   less 
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Also Known As:
Best Western Aalborg
Scheelsminde Hotel Aalborg

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