We (my wife and I) arrived to the city of Svendborg by car from our previous stop in Odense (approx 45 km away), during our summer holiday. Warm, nice, sunny weather
As we arrived early, around 11:00 hrs (Aug 7th 2013), we had to wait until the afternoon before we could get our room (as we had expected). However, we were welcome to park our Volvo at the hotel’s parking (at the backyard of the hotel) and we - at the same time - rented two bicycles from the hotel (they had a large number of nice bikes to choose between).
Ahead of our arrival, we had checked the time-table for the ferry from Svendborg out to the island of Ærø. Before the departure of the ferry, we had the time to buy some nice sandwiches, fruit and water at a local bakery in the city centre, which we brought with us onboard (actually, they do sell stuff like that onboard as well). We even brought the bikes onboard. The trip (by the ferry) out to the island was very nice and beautiful, through the great archipelago…partly surrounded by islands, sail- & motorboats and nice houses.
The ferry arrived after 75 minutes to Ærøskøbing (the main city) at Ærø, and we biked for more than 10 kilometers along the seaside, in eastern direction to the city of Marstal. It was a fabulous trip; through a nature so beautiful and tranquil: The calm, blue sea at the left side of the bicycle, and the green, fertile fields at the right side.
Later, we biked another route (in the inland – which turned out to be very hilly) back to the ferry, and then went back onboard it to the mainland.
It was a magnificent excursion, which we absolutely will recommend (especially if the weather is fine).
Back at the hotel, we checked in and got our room at the top 5th with a great view towards the square in front of the hotel. However, as there were no remote control to the TV, we phoned the reception staff and asked if they could help us to get a new/another one. A young male employee showed up and tried to find it; he even crawled under the bed…without any success.
Therefore, we were offered a new room, which we accepted: #425 at the floor below – with a (dull) view towards the backside of the premises (the parking area). There was a kitchenette in the room and the bathroom was up-to date and fine. The beds were good, and we slept very well.
The breakfast the next morning was adequate and well tasting; however – due to the holiday season – the breakfast room was very crowded. Regrettably, due to the heavy “traffic”, the staff didn’t really have the proper time to fill up empty items at the buffet; nor did they have time to clean empty tables. We felt a bit sorry for them – stressed as they were.
After breakfast we walked for a nice trip in the city centre, through the pedestrian areas.
We experienced the hotel’s reception staff to be very nice and polite. They offered us a new room without any hesitation; and they even let us have the bicycles rent for free due to the inconvenience with the change of room.
Despite all the (small) problems a hotel may have during high season (due to the accumulation of families and “regular people” who maybe not are used to hotel stays), it shows how important it is with a hotels flexibility and the establishment’s service attitude.
BW Hotel Svendborg’s staff demonstrated very well that they are professional.
If / when we come back to this area in Denmark, we will be happy to stay here again.
- Official Description (provided by the hotel):
- The BEST WESTERN Hotel Svendborg is located in the city center and just five minutes walk from the train station in Svendborg and Svendborg Harbour. The BEST WESTERN Hotel Svendborg offers free Wi-Fi and parking and all guest rooms have 32-inch or 42-inch flat screen televisions. The BEST WESTERN Hotel Svendborg's Restaurant Krinsen serves classic Danish and French cuisine. Among the specialties are locally caught fish and lamb. The hotel is known for the large delicious breakfast buffet and offers lunch and an a la carte restaurant. ... more less
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