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“COULD BE IMPROVED” 3 of 5 stars
Review of Mediterranean Palace Hotel

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Mediterranean Palace Hotel
5.0 of 5 Hotel   |   Salaminos 3 & Karatassou, Thessaloniki 54626, Greece   |  
Hotel amenities
Ranked #20 of 66 Hotels in Thessaloniki
Volos, Greece
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
“COULD BE IMPROVED”
3 of 5 stars Reviewed 3 weeks ago

We have stayed in this hotel 3 -4 times.It is near the city centre and the harbour.Although I have to admit it has improved its breakfast and the stuff at the reception are really kind and helpful, it was the last time we stayed there.The room had a smell (like it was closed for months!), the cleaning of the room insufficient and it was very cold.We had the heating on for hours but we were shivering!The worst was that although parking in front of the hotel used to be free, they charged us 11 euros for a night.

  • Stayed November 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Nikoli, Υπεύθυνος Σχέσεων με Πελάτες at Mediterranean Palace Hotel, responded to this review, 2 weeks ago
Dear Sir ,

Thank you very much for your comments concerning the Mediterranean Palace Hotel’s services. We try to build on the comments of our customers to constantly improve our level and services.

We are delighted that you are really satisfied with our breakfast , as well with our staff’s courtesy .
All our rooms are very often occupied , cleaned , checked regularly and thoroughly , in order to provide to our visitors best services. In cases that the temperature of the room is not desirable , our staff can immediately arrange the issue.
It would be very helpful if you could define the number of your room , so our technicians check out what you mentioned.

The parking in Mediterranean Palace Hotel is provided free only for Suites guests. So , if you had been in the past in one of our Suites , you probably had this extra service.

We really hope that you had a nice time in Thessaloniki and look forward to welcoming you again.
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162 reviews from our community

Traveler rating
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    25
    5
    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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1 review
2 of 5 stars Reviewed November 3, 2014 via mobile

I am currently in the hotel trying desperately to cool down my room as I haven't slept due to a hot room. The air conditioning does not work. I thought I'd get up early and go for a swim but I've just been informed by reception that the pool doesn't open until 9am. My meetings start at 830am !

  • Stayed November 2014
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Nikoli, Υπεύθυνος Σχέσεων με Πελάτες at Mediterranean Palace Hotel, responded to this review, 4 weeks ago
Dear Sir ,

Thank you very much for your comments concerning the Mediterranean Palace Hotel’s premises and services. We try to build on the comments of our customers in order to improve our level and services constantly.
We already have checked out the air-conditioning facilities to avoid similar situations in the future.
We really hope that you had a nice time in Thessaloniki and look forward to welcoming you again , proving that our staff and Hotel 's premises are ready to provide you high standards of accommodation.
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Senior Contributor
35 reviews 35 reviews
25 hotel reviews
Reviews in 22 cities Reviews in 22 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed November 3, 2014

Stayed here as an overnighter. Although a little tucked away from the main strips it was only a few minutes walk to them. Found it really comfortable and roomy with all the facilities one needs. Staff really helpful. Great coffee. Wifi, as it has been everywhere in Greece, was easy and fast. More than happy to stay here again.


Stayed November 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Nikoli, Υπεύθυνος Σχέσεων με Πελάτες at Mediterranean Palace Hotel, responded to this review, November 4, 2014
Dear Madame & Sir ,

Thank you very much for you compliments concerning the Mediterranean Palace Hotel’s premises and services.

We are delighted that you are really satisfied with our staff's courtesy , the breakfast's quality as well with the room' s facilities, cleanness and atmosphere.

Our location at the center of the city is convenient either for business or pleasure.

It is really very pleasant to be informed that we meet your expectations! That is the reason why your wishes inspire us !

We really hope that you had a nice time in Thessaloniki and look forward to welcoming you .
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
3 of 5 stars Reviewed October 13, 2014

Bads were comfy, but there was a bit noise from outside. Rooms were clean and tv was big and modern. Free wifi worked perfectly. Dinner was not satisfying but the brekfast was fine. No pillows without feathers. hall was messy.

Stayed October 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Nikoli, Υπεύθυνος Σχέσεων με Πελάτες at Mediterranean Palace Hotel, responded to this review, October 15, 2014
Dear Sir ,

Thank you very much for your comments concerning the Mediterranean Palace Hotel’s services. We try to build on the comments of our customers to constantly improve our level and services.

We are delighted that you are really satisfied with our breakfast , as well with the room' s facilities such as comfortable beds and free wi -fi access .

The hotel’s location in the center of Thessaloniki is considered as one of its most valuable advantages. It is true that city centers all over the world are quite crowded and noisy. We have taken care of our guest by putting soundproof balcony door in all our room. And of course there are rooms located at the back side of the building for those who are more sensitive in noises.

We really hope that you had a nice time in Thessaloniki and look forward to welcoming you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bursa/Turkey
Top Contributor
110 reviews 110 reviews
46 hotel reviews
Reviews in 38 cities Reviews in 38 cities
91 helpful votes 91 helpful votes
5 of 5 stars Reviewed October 8, 2014

Mediterranean Palace Hotel located center of the cıty.Rooms so good decorated,so clean.Stuff lovely,hard workıng and helpfull.Breakfast good for me.Bur car parkıng ıs a very bıg problem and car parkıng prıce about one person dınner prıce!!!Upper floor and specıally seawıew rooms unbeliable ıf you found !!!Prıce ıs accaptable...Hotel ıs so close to bars and pubs...

Room Tip: upper floor and seawıev rooms....
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  • Stayed October 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Nikoli, Υπεύθυνος Σχέσεων με Πελάτες at Mediterranean Palace Hotel, responded to this review, October 15, 2014
Dear Sir ,

Thank you very much for you compliments concerning the Mediterranean Palace Hotel’s premises and services.

We are delighted that you are really satisfied with the cuisine and menu provided, with our stuff’s courtesy, as well with the room’s facilities and atmosphere. It is really very pleasant to be informed that we meet your expectations! That is the reason your wishes inspire us!

We really hope that you had a nice time in Thessaloniki and look forward to welcoming you .
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Senior Contributor
31 reviews 31 reviews
23 hotel reviews
Reviews in 23 cities Reviews in 23 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed October 5, 2014

This hotel is perfect located, walking distance to the white tower, Rotunda, and Church and Crypt of Ayios Dimitrios. There is a bus #23 stop right in front of the hotel, which takes you to the Trigonion Chain Tower, which gives you a panoramic view of the city. There is also a Hertz right cross the street, it makes returning/renting a car especially easy. Believe me, you don't want to drive on Thessaloniki's narrow streets. It is close to many good restaurants and night activities.
The hotel is clean, and old fashioned decorated, as well our room. Both toilet and shower worked well, plenty hot water from shower. As it is located on a busy street, it could be noisy at nights. I had to use ear plugs to block those noise.
Wifi signal is strong and fast.
Breakfast was plenty with large varieties, and was served as buffet.
Staffs were helpful, good with both restaurant and attraction recommendations.
If not for the noise, I will give it a 5.
We will stay here again if we ever visit Thessaloniki again.

Room Tip: Maybe get a room away from the front busy street.
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  • Stayed September 2014, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Nikoli, Υπεύθυνος Σχέσεων με Πελάτες at Mediterranean Palace Hotel, responded to this review, October 7, 2014
Dear Madame , Dear Sir ,

Thank you very much for you compliments concerning the Mediterranean Palace Hotel’s premises and services.
We are delighted that you are really satisfied with our staff's courtesy , the breakfast's quality as well with the room' s facilities, cleanness and atmosphere.
Our location at the center of the city is convenient either for business or pleasure.
It is really very pleasant to be informed that we meet your expectations! That is the reason why your wishes inspire us !
Refering to the "noise"isuue , we would like to inform you that all the hotel’s balcony doors are soundproof in order to prevent our guests from been disturbed by the city noises. And for guests that are quite sensitive to noises, there is the option of having them allocated in a room at the back side of the building.

We really hope that you had a nice time in Thessaloniki and look forward to welcoming you .
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Luxembourg City, Luxembourg
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed October 1, 2014

Cannot fault the check-in staff who were really helpful in recommending local places to go. The hotel itself is well positioned but a bit tired and the rooms are quite old-fashioned. Worse though was there was only warm water for showers and the plug didn't work if you wanted a bath. As I was only staying a night I have no idea if they did anything with my complaint but its a fairly fundamental failing. Another guest had the same problem the evening before so not great. The breakfast looked a bit of a buffet car crash but the lunch was very nice.

  • Stayed September 2014, traveled on business
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Nikoli, Υπεύθυνος Σχέσεων με Πελάτες at Mediterranean Palace Hotel, responded to this review, October 7, 2014
Dear Sir ,

Thank you very much for your comments concerning the Mediterranean Palace Hotel’s premises and services.We try to build on the comments of our customers to constantly improve our level and services.

We are delighted that you are really satisfied with our stuff's courtesy , as well with the room' s facilities .

We really hope that you had a nice time in Thessaloniki and look forward to welcoming you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mediterranean Palace Hotel

Address: Salaminos 3 & Karatassou, Thessaloniki 54626, Greece
Location: Greece > Central Macedonia > Thessaloniki Region > Thessaloniki
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 Family Hotel in Thessaloniki
#15 Luxury Hotel in Thessaloniki
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Mediterranean Palace Hotel 5*
Number of rooms: 118
Official Description (provided by the hotel):
A five-star hotel of ultimate hospitality, located in the heart of commercial center of Thessaloniki, with a magnificent view of the Thermaikos Bay. The hotel has 111 deluxe rooms and 7 suites, finely equipped to meet the high standards of the modern traveler. In all rooms and public areas of the hotel, free wi-fi internet access is available. A fine hotel within easy access to the shopping center of Thessaloniki. Underground 24 hour guarded parking is available for all hotel guests. ... more   less 
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Also Known As:
Mediterranean Palace Thessaloniki

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