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“luxury all over” 5 of 5 stars
Review of Mitsis Grand Serai Congress & Spa Ioannina

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Mitsis Grand Serai Congress & Spa Ioannina
5.0 of 5 Hotel   |   Dodonis 33, Ioannina 45332, Greece (Formerly Grand Serai Congress & Spa)   |  
Hotel amenities
Ranked #6 of 28 Hotels in Ioannina
Certificate of Excellence 2014
Thessaloniki, Greece
Top Contributor
75 reviews 75 reviews
75 hotel reviews
Reviews in 48 cities Reviews in 48 cities
78 helpful votes 78 helpful votes
“luxury all over”
5 of 5 stars Reviewed January 21, 2013

The hotel is excellent in all aspects. The lobby is astonishing and the reception helpful and polite. The room has character and luxury at the same time. We had a halfboard deal and I must say that the buffet both in breakfast and in dinner was excellent. I was very impressed from this lovely hotel.

  • Stayed March 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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210 reviews from our community

Traveler rating
    115
    62
    24
    6
    3
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43
78
3
53
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Greek first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Athens, Greece
Top Contributor
54 reviews 54 reviews
51 hotel reviews
Reviews in 47 cities Reviews in 47 cities
78 helpful votes 78 helpful votes
3 of 5 stars Reviewed January 21, 2013

Grand Serai is a rather new hotel which offers a comfortable and luxurious stay. Decoration in both rooms and common areas has an eastern style, which is quite common in Ioannina. In our opinion, the biggest advantage of the hotel is its location. Just 5-10 minute walk from the centre and 15 minutes from the lake, it has a great advantage compared to other hotels of the same category which are located either outside the city or far from the centre. Even though you are located in the centre, you won’t have to worry about parking (which is generally a problem in the city) since the hotel has a spacious parking area. Our room was spacious and comfortable. If you are looking for a room with a lake view, keep in mind that there are very few such rooms in this hotel (we were told only 3). Although the hotel is relatively new, some elements in the room looked in a bad shape. Such elements were the floor, the bathroom door and, most importantly, the room door which could be opened by pushing it hard (even though it was supposed to be locked). We had to ask 2-3 times for to get it fixed. In addition, the heating system is very noisy – luckily we didn’t use it overnight. Finally, one needs to be cautious in the bathroom because water passes beneath the protective glass of the bathtub and spreads all over the bathroom. Plus, the towel hanger is located too high (I am 1.65m and I could not hang the bath towel unless I got inside the bathtub). Breakfast was satisfactory with few local tastes and some things prepared on demand (crepes and omelets). Nevertheless, the service in the breakfast room was really good; tables were cleaned and set again quickly, trays were refilled fast and fresh orange juice was served to everybody. Our reservation came with free dinner, but we can’t comment on that since we only dined out during our stay. The spa of the hotel is generally well-organized with clean premises, but the fact that a free hydrotherapy is offered with each reservation results in the indoors pool getting really crowded - not at all a relaxing environment. Unfortunately, basic sanitary rules such as having a shower before entering the pool for the first time or after the sauna are not always followed by the clients (but of course the hotel is not to blame for that). In the light of the above, we award this hotel with a 3 although we would like to award it with a 3.5, if this was possible. Finally, two tips for your stay in Ioannina. Don’t miss a visit to the island in the lake where you can also taste local delicacies and, if the weather is clear, go to the “Frontzos Politeia” complex for coffee, drink or lunch/dinner with a spectacular view of the city and the whole area.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Athens
Top Contributor
67 reviews 67 reviews
59 hotel reviews
Reviews in 43 cities Reviews in 43 cities
99 helpful votes 99 helpful votes
5 of 5 stars Reviewed January 6, 2013

Hotel Grand Serai Congress & Spa Ioannina is a unique hotel. Build with an eastern approach, provides something different from the usual 5 star hotels. Located exactly in the center of the city, Grand Serai is fresh, clean, with beautiful big and well equipped rooms, well trained personnel and a big pool. Breakfast is of the best quality and parking in abundance. Would stay there again without hesitation.

  • Stayed May 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Athens, Greece
Senior Contributor
33 reviews 33 reviews
24 hotel reviews
Reviews in 23 cities Reviews in 23 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed January 4, 2013

Very Nice Hotel. Among the Nicest Greek hotels. Luxurious rooms, lobby and dining room. It is decorated rather oriental with a lot of drops of Ottoman empire reminders. The reception service was great, the dinning room personnel was very friendly and professional. We have some complaints about the bar where they charged as 7 Euro just for a snap and the waiter was rude and unprofessional. Also they had a lack of coordination during check out where we had to wait 30 minutes out at the cold until they bring our car. The rooms close to the lobby were kind noisy at nights and we would not recommend them. Despite all that the hotel is extremely classy, Like a "Palace" indeed. The location in excellent close to coffee places and city center and the visitors can take a nice walk to the lake on foot.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Santorini, Greece
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed December 27, 2012

We just arrive back in our Home and i will like to add my review about our Cristmas holiday .
Wonderfoul holiday real 5 star hotel , the hotel is in the best are in ioannina , we were lucky to stay there ,we search so much about that . it is few minutes from the lake and the castel , nice area special for us familys to walk with our our children . Parking always available xristos always there to help us . . exlusive reception real palace , life piano almost every night . warm welcome after 6 hours driving from athens.
Our room hagat style , comfortable accomodation , for 2+2 family very large bathroom , special decorate wood floors king size beds all in classic style we love it .clean very warm . Breakfast anything that you can dream to have champain available also , staff exelent all of the, i have to say thank you to katerina and george special attention to any guest and to my family. ( you dont find that very often ) i show it . Dinner every night great buffe style great variety of vegeterian meals cheese, salads, cooked meals , pasta . grill , fish , pizza so many thinks and special desserts and fresh fruits also .
I also expirience the spa , nice pool with good jets sad that i didint try any masage
We love to travel in greece and else were we have to be back in our grand serai very soon
I have to say thank you to Mr triantafilos he was very helpfoul and happy to meet Mr kostantinou and hes family

Room Tip: stay more than 3 nights many thinks to see , metsobo , zagorochoria , zoumerka the real north greece...
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glyfada
Top Contributor
91 reviews 91 reviews
19 hotel reviews
Reviews in 39 cities Reviews in 39 cities
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed November 23, 2012

Large, renovated hotel in the center of Ioannina.

Room was extra spacious, very clean.

Reception service was very good , not what I 'd call genuine friendly though.

Restaurant service was excellent, friendly staff.

Both breakfast and dinner were very good indeed.

Two negative comments:

1) Some emergency exits were locked. Furthermore the smoke detectors were probably out of service (the red LEDs on them were not flashing every few seconds as they should). I got the impression that management was not committed to Fire Safety.
2) No free Wifi (in the top floor rooms at least)

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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thessaloniki
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed November 22, 2012

Clearly many cut backs on staff, amenities, lack of attention to detail in regards with the F&B buffets and maintenance
No atmosphere on lobby and bars, not sufficient lightning on corridors, no mini bar replenishment, small TV's. broken glass on reception desk, no porter service, limited buffet, no kitchen staff present on buffet no music anywhere, wrong bill presented.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mitsis Grand Serai Congress & Spa Ioannina

Address: Dodonis 33, Ioannina 45332, Greece (Formerly Grand Serai Congress & Spa)
Location: Greece > Epirus > Ioannina Region > Ioannina
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#3 Luxury Hotel in Ioannina
#3 Family Hotel in Ioannina
#3 Business Hotel in Ioannina
#6 Romantic Hotel in Ioannina
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Mitsis Grand Serai Congress & Spa Ioannina 5*
Number of rooms: 214
Official Description (provided by the hotel):
The Mitsis Grand Serai Congress & Spa Hotel, a 5* hotel in the heart of the city of Ioannina is a true palace with ideal central location classified among the best city & congress hotels in Greece. The hotel offers a fully equipped spa with a wide variety of face & body treatments for rejuvenation and ultimate relaxation. Hydrotherapy pool is also available at the spa. The hotel also features meeting space from 35 to 1000 pax at its 9 meeting rooms in for private functions, corporate events, meetings and incentives. ... more   less 
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Also Known As:
Mitsis Grand Serai Congress And Spa Ioannina
Mitsis Grand Serai Congress & Spa Ioannina Hotel Ioannina
Grand Serai Congress Hotel

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