We arrived in this beautiful city to have fun and enjoy! We did!!! the hotel was comfortably walking distance from the city centre, which was even better! The rooms are clean and spacious. With a gorgeous view of the sea, right in front. What a better way to start your day? It doesnt have a pool but having the beach right in front made up for that...the breakfast in the morning was very nice and varied, all fresh! But....... There is no security and the way the hotel is built, it makes it easy for anyone to break into your room...and so they did, while we went out to have dinner and enjoy the night life, someone had plenty of time to break into our room taking with them absolutely everything!! Our surprise was that, there was no way to get in touch with the owner, the police never showed up and the " security guard" said he starts his shift after 12 at night!!! Next day, the owner/manager, simply said she was sorry and did take us to the police station to report it since our ID's were stolen, but other than that, they didnt make up for it in any way or another, claiming they dont have an insurance for that. We were apaulled! In other words, its too bad, we feel bad for you but..theres nothing we can do.... Be careful when you go to Mykonos, beautiful city but full of pickpocketers and hotel break-ins!!!!!!!
Ask for any rooms that are near the reception desk which is safer for night prawlers looking for tru...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Again, it is regrettable that during your vacation you were confronted with such an intrusive experience. However most of the issues brought up have little to do with your experience. In any case lets see if we can address them.
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1) Mykonos Beach Hotel is fully staffed 24/7. This means that security, manager or anyone present at any time is quite experienced and capable of handling most situations; in most situations a strict hotel policy is followed. The involvement of the "owners" usually involves matters that are beyond policy and in this case what would determine if this is a matter beyond usual hotel policy are the police and their report.
2) Police response is usually quite fast, this was not the case this time. We can only assume there was a good reason, they did however, conduct an investigation and provided us and you with an official police report.
3) With respect to insurance, by law all hotels are responsible for items left in their care. These items are logged, listed and signed for by both parties and are under the hotels care and general insurance policies. No such items were ever turned in to us.
4) Customarily, hotels are rated on what they offer, not what they don't offer and regarding our facilities, we are quite clear on what we do offer (swimming pool is not something we offer).
In addition, regarding the way "the hotel is built", we are also quite clear that "Mykonos Beach Hotel is traditional Cycladic style bungalow complex", this however, does not make the hotel complex more or less safe than any other hotel.
More to the point, from our experience, safety is a combination of personal awareness, environment and services offered. The island of Mykonos offers one of the safest environments in the world. Contributing to that, a number of security services are available from us: a) a safe for valuables is available to our customers free of charge - all customers are informed of this upon arrival, b) throughout the day security is provided by our staff, c) nightlife on the island begins after midnight, this means most rooms are empty, therefore starting at midnight, we take a proactive prevention approach by conducting systematic security checks through the night, and finally d) the island being as safe as it is, most people forget to lock their doors, windows and balconies. Regrettably, as you are aware, the police report stated that "no visible forced-entry was found".
Truly, we regret you had such an intrusive experience, we do go out of our way to accommodate our customers and make their experience as pleasant as possible. Unfortunately, sometimes no matter what you do or we do it is not enough and the unexpected happens.
Again our deepest sympathies.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.