This is not a three star hotel as we know it. Our room was not as advertised. An absolute dump in fact. We were then moved on complaint to another room next day. This room was also not as advertised. Spacious yes, clean yes but not as advertised.
Be prepared to queue for everything. At breakfast, at dinner, at lunch, at the bar only to be disappointed on reaching the actual servery.
Breakfast is a joke. Cold boiled eggs, cold frankfurters and salad. I was fortunate enough to get one fried egg one morning out of seven!
The main courses were either finished, not to be replenished but actually finished, or the remnants cold. On one evening spaghetti bolognese and meat balls were given as the main hot dishes. The spaghetti was finished, the bolognese was finished and the meatballs were finished. It was salad or nothing. This was normal for the restaurant throughout our stay and a lot of anger was being expressed by guests about the lack of food and the temperature of the food that remained. We had to go out to eat on a few occasions during the week after walking out of the restaurant in common with other guests.
On complaining, we were simply told "you must get there before the Poles".
On occasion, in the restaurant, the beer was finished and the wine was finished. Even the bread was sometimes finished, which didnt matter as butter wasn't provided for the bread at lunch or dinner, only at breakfast.
It certainly wasn't the "tempting range of local and international food" as advertised. It is the worst that I have experienced and I have been to Greece on seven occasions and to Crete on four of them.
At the hotel bar it was only possible to have one drink per person. It wasn't possible to get a drink for your partner and a couple would have to go to the bar themselves as individuals to get a drink. This continued for several evenings until a number of arguments broke out between guests and the evening barman. Apparently it was a policy of the owner which was then abandoned.That was bad enough but the fact that the evening barman seemed to enjoy mistreating guests was hard to take. He would keep some people waiting for a long time. The daytime barman was much better.
The overall service of the hotel, in the restaurant and at the bar, is dreadful with the exception of the staff at reception.
This hotel is also not "all-inclusive" as you know it. Outwith meal times, tea and coffee costs E1.50, which is the same price as in the rest of the resort. Ice-cream costs E1.00 but only for selected items from the freezer. The number of children I witnessed having to return their first choice to the freezer because they only had one euro was saddening.
Their branded, 50% reduction drinks is also a nonsense. E5.00 for a Mataxa (Brandy) and Cola compared to E4.50-6 Euros elswhere in the resort.
I have only touched upon some things about this "hotel".
This hotel has three standards of room and we experienced the worst one for our first night followed by the second one for our other six nights. The worst ones are furthest from the pool and are hovels. They cost £10 per night and look like it, a shockingly low standard.
The ground floor rooms around the pool are the best rooms followed by the upstairs rooms around the pool where we ended up. They are clean and spacious.
Under no circumstance should this hotel be designated three star and holiday companies should not be adverstising it as such.
I am only giving this hotel one star on most categories because there is no capicity to give it no stars.
- Also Known As:
- Golden Sun Hotel Rethymnon, Crete
- Official Description (provided by the hotel):
- A great 3 star hotel for families and couples with good dining and drinking choices. Hotel is built in a panoramic area and has a unique view of the Cretan sea and the town of Rethymno. All rooms include air-conditioning, satellite TV and fridge. ... more less
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