The hotel and our stay would be much better, but... We are facing the problems with the room. I carefully selected the hotel and the room type for the vacation with 2 kids. Finally I chose Deluxe Family Bungalow in Creta Palace. The Grecotel brochure (2013) issued in Russian, as well as their official Internet site, promised a spacious bungalow with some features which I liked, such as a large terrace or veranda furnished for 4 persons, the master bedroom with living room, and the colorful kid's room. Those three criteria were not met.
I contacted the reception firstly upon the arrival with the request to change the bungalow as I preferred it on the ground floor. They didn't have anything available, O.K., I understand that.
In a day I contacted the manager and explained that the bungalow I had didn't meet the expectations and Grecotel promises. I was politely explained that the hotel was fully booked, but they'll try to find the replacement. I was shown another bungalow which had a nicer children room and a larger master room, but still lacked a promised veranda for 4 people. Besides, the view was not nice at all, so I decided not to change my room for it.
Now we've been moved to the main hotel building to two connected rooms. One of them has sea view, another has a wall in front of the window. The rooms are not bad, recently renovated, though the doors are really odd and old, with the holes, so the room has very poor sound protection from inside.
To sum it up, I'm really disappointed with the attitude of the hotel management to the guests - why do you give the promises you can't keep? That's not normal at all to cheat the clients....
You usually don't expect such things from well-known 5-star hotels. That's really a pity.
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Travelocity, Splendia, Booking.com, Expedia, Tingo, Priceline, BookingOdigeoWL, Hotels.com and Venere so you can book your Grecotel Creta Palace Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Grecotel Creta Palace Rethymnon
- Hotel Grecotel Creta Palace
- Grecotel Creta Palace Hotel Rethymnon, Crete