I have to say that the room itself was ok. The problem was that the bar across the road was VERY noisey. It didn't help that the FIA final was playing but after walking 14km through the Samaria Gorge we needed our sleep!

The bathroom was clean as was the rest of the room.

Most of the staff were great! However we asked at the desk about a Samaria Gorge tour, but was told but the unhelpful lady that it didn't run on Wednesdays. We went down to the bus station and found another tour that was running on Wednesday. I understand that hotels have affiliations with tour companies but the lady we spoke to wasn't that nice.

Once we booked into our tour we asked if we could have breakie at 5:15am. When we came down the next morning a lovely breakie was waiting for us. Very happy with it!

I wrote a cruel review following a problem with one of this hotels receptionist - (didn't call a taxi and we almost missed our boat)
I thought I should write to say that I had a phone call today from the manager/owner to apologise. He told me that he has adressed the problem and seemed genuinely concerned about the whole affair.
Very pleasant chap and would probably consider going back to the Galaxy as it was pretty good otherwise!

Our stay in Iraklio Hotel was for 5 nights from 27th of Oct to the 1st of Nov 06, Our room had great views from the balcony of the city. Our room was average size and the bed was comfortable. The bathroom was a little cramped and there was no bath or shower screen. Was not impressed with the shower area. Breakfast was served in dining room or you could have it bought to the room. It was nice with servings of fresh bread, boiled eggs, jams, orange juice and greek cake..tea and coffee. Because of the location in the city area it was a little noisy with the street traffic but thats the norm in Greece.

The Galaxy Hotel was absolutely beautiful and had the friendliest staff of any hotel I've ever stayed in. They made us feel very welcome and at home. The food was excellent and the pool was a great retreat. It also had a great location; very close to a lot of good sights in Crete. I will stay there again next time I am in Crete!