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“Average and overly priced” 3 of 5 stars
Review of Galaxy Hotel Iraklio

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Galaxy Hotel Iraklio
5.0 of 5 Hotel   |   75 Dimokratias Avenue, Heraklion, Crete 71306, Greece   |  
Hotel amenities
Ranked #1 of 61 Hotels in Heraklion
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
“Average and overly priced”
3 of 5 stars Reviewed April 19, 2014 via mobile

This hotel was a bit like an airport hotel. Small room, Greek TV, over expensive bar. Noisy during the night, needed big air con as the room was over warm. But the staff were friendly and the breakfast good.

Stayed April 2014
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yiannis E, Owner at Galaxy Hotel Iraklio, responded to this review, April 22, 2014
Dear Mrs. Margaret M,
Our warmest wishes for Happy Easter! Thank you for choosing our hotel for your recent stay in Heraklion and for your insightful and kind review.
Sincerely,
Yiannis G. Economou
Owner-Galaxy Hotel Iraklio
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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989 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (133)
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Shoreline
Top Contributor
70 reviews 70 reviews
16 hotel reviews
Reviews in 25 cities Reviews in 25 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed April 12, 2014

My review of this hotel is based on unusual circumstances. While in Crete, my wife suffered a heart attack and was admitted to the University of Crete Medical Center, where she got a pacemaker.

For the week she was in hospital, I stayed at the Galaxy. The staff, from the front desk to the bellman, were kind, considerate, and looked after me when I was tired, stressed, and only able to think about my wife.

They kept my car handy when I needed to leave in a hurry. When my wife was discharged they arranged for a hair salon to wash her hair (something so small but so important when you've been in hospital for a week), and were considerate in so many other ways.

For these reasons alone I'd be raving about this place. I was treated as a human being in need, not just another customer. This is very Greek, of course, but also very appreciated.

Aside from this, the rooms are comfortable, the restaurant and food outclasses your average business hotel by miles, and the location is convenient to the old town and services. No, it isn't beach front, and parking can be a bit of a challenge, but everything else far outweighs that.

And extra special thanks to Maria and Antonis.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northern England
Top Contributor
149 reviews 149 reviews
40 hotel reviews
Reviews in 78 cities Reviews in 78 cities
86 helpful votes 86 helpful votes
5 of 5 stars Reviewed April 12, 2014

We booked a quiet executive room and found ourselves overlooking the pool on the top floor in a spacious room with a small balcony. Everything was comfortable; a kettle was provided on request, as was an electric adaptor. Service was always very friendly and helpful. Breakfast was highly varied, including Cretan specialities that changed every morning. My favourite custard pies luckily came up twice in our week! There were three different timings on the boiled eggs, plus fried eggs and other variations. Fresh fruit, pastries, cereals were also in abundance. We had dinner twice in the hotel. It was more expensive than prices prevailing in town, especially for the wine, but the food was beautifully served and tasty. Appetizer portions were on the small side, main courses were sufficient. Grilled vegetables made a wonderful appetizer. We liked the location of the hotel about 1 km away from the center--it meant we got to walk off some of that breakfast each morning! We would happily return to this hotel if we were staying in Heraklion again.

Room Tip: The extra cost of an executive room is probably worth it, given the size of regular rooms as describ...
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  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 11, 2014

We booked here because we needed a room for one night prior to our vacation rental. The staff was outstanding; from front desk to the restaurant to the bellman, everyone was helpful and welcoming. The room was clean and comfortable. We were pleasantly surprised by the delicious dinner we had in the restaurant. There was live music, jazz piano and female vocalist, their first night of the season. They were great. We'll be back!

Stayed April 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 11, 2014 via mobile

We spent 3 days in this excellent hotel as part of our holiday in Crete. This is by far one of the finest hotels with a great service from all the staff. It is well located to explore Iraklio and it prides on serving their customers. The food in the restaurant is very good, don't miss it! Would definitely visit again.

Stayed April 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Top Contributor
81 reviews 81 reviews
31 hotel reviews
Reviews in 47 cities Reviews in 47 cities
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed February 22, 2014

LOVED this hotel. After more than a week of road tripping, we needed to find a hotel to stay the night in Heraklion to catch an early flight to Athens. So glad we found this place because it was a great find! If you need a place close to the airport and close to the center, do not hesitate one bit to choose this one.

Modern hotel, amazing service and a great restaurant. I wish we would have stayed here our first night in Heraklion when we started our trip in Crete.

Would I recommend? YES YES YES!!!

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brooklyn, New York
Senior Contributor
36 reviews 36 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed January 16, 2014 via mobile

Arrived on my birthday and was greeted with a lovely birthday cake at check in. Hotel was nice, modern, clean and staff was super helpful. Luke others said great location. Took us 15 mins to get to center. Bus to and from airport super close maybe 2 blocks from hotel. Bus to Knossos also close. Maybe 5-6 blocks away. Very safe neighborhood. Yummy snacks and drinks near the elevator. So happy to have spent 4 lovely day there. We'll be back!

Stayed January 2014, traveled as a couple
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Galaxy Hotel Iraklio

Address: 75 Dimokratias Avenue, Heraklion, Crete 71306, Greece
Location: Greece > Crete > Heraklion Prefecture > Heraklion
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Heraklion
#1 Luxury Hotel in Heraklion
#1 Spa Hotel in Heraklion
#2 Business Hotel in Heraklion
#3 Family Hotel in Heraklion
Price Range (Based on Average Rates): $
Hotel Class:5 star — Galaxy Hotel Iraklio 5*
Number of rooms: 127
Official Description (provided by the hotel):
Certificate of Excellence 2014 Winner! The 5-star Deluxe Galaxy Hotel Iraklio is Heraklion's premier hotel for business and leisure and the top choice for discerning travelers. Modern facilities fully renovated in 2008, and warm, professional service highlight the hotel's steadfast dedication to the magical combination of aesthetics and functionality. Centrally located in downtown Heraklion, the Galaxy is an oasis of contemporary luxury whose services and amenities are second to none.The Galaxy Hotel Iraklio's 127 rooms and suites exude an air of contemporary elegance within a unique city-resort atmosphere, while the hotel's extensive, upgraded amenities include, among others:• fully independent air conditioning• complimentary WiFi• fine bed and bath linens• premium Simmons mattresses and choice of pillows• Pure allergy friendly rooms for optimal air quality and the best sleep you've ever had• fully equipped complimentary business center• large fresh-water pool• complimentary parking facilities• concierge services• complimentary state-of-the-art gym with wellness center and hammam• superb dining at the all-day Per Se Lounge or poolside Vetri Restaurant• top conference and event facilities No matter what the reason for your stay, the Galaxy Hotel Iraklio will ensure that it is nothing short of spectacular. ... more   less 
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Also Known As:
Galaxy Hotel Heraklion
Galaxy Hotel Iraklio Crete/Heraklion

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