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“Beautiful Resort” 5 of 5 stars
Review of Blue Palace, a Luxury Collection Resort & Spa

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Blue Palace, a Luxury Collection Resort & Spa
5.0 of 5 Resort   |   PO Box 38, Elounda, Crete 72 053, Greece   |  
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Ranked #11 of 36 Hotels in Elounda
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12 reviews 12 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
“Beautiful Resort”
5 of 5 stars Reviewed October 18, 2013

We visited 2nd week of October, and it can get windy on Crete this time of year. We were lucky, we spent 5 days there of which 1.5 were windy and about 24 deg. The rest were 28-29 Deg. They shut down end of October so this is really end of Season.

The Hotel is lovely and we had booked a room with a pool (not heated). As SPG Gold members, we were upgrade to a Maisonette with a pool (not heated) and free WiFi throughout the Hotel. (Please note that there are Free WiFi spots but only in a couple of areas otherwise you have to pay)...but as others have stated...its a tad too cold.

As its end of Season, you lose the sun on the deck area in your room around 12pm-1pm depending on where you are in the resort, which means down to the pool areas (there are 2, fresh heated pool - comfortable, by reception, or sea water pool by the beach unheated) or the beach (pebbles). It maybe worth saving the pennies if you are travelling end of season to get a regular room as the rooms with pools are really useable realistically.

End of Season means you are never hunting for a sun lounger either !!

The rooms are clean, views of the bay and Spinalonga spectacular, staff are polite, good selection of restaurants (we ate at the Isola - Italian, and Blue Door - Greek), which was comparable price wise to eating out in Elounda or the nearest village, Plaka). The food was lovely at both places and servings were healthy. Breakfast Buffet was also included, which ranged from Cold Meats, Cheeses, Croisants, Cerals to fry ups.

Plaka is walkable (5-7 minutes) and you can get the boat to Spinalonga from there EUR 8 pp return as well as some lovely restaurants. Elounda is probably 5-7 minute Taxi ride at EUR 7 one way.

Taxi from the Airport (Heraklion) to the Hotel is EUR 97 and EUR 85 from Hotel back to the Airport (1hr each way). Car rental from the Airport works out roughly EUR 26-32 per day (without Fuel) for a Panda/Polo with excess protection at this point in the Season, so it may be worthwhile renting a car as it allows your to wander around the Island.

Would we go back...definitely, one day...but only because there are lots of lovely places to visit in the meantime.

PS. One thing that niggled with us was why no tea/coffee facilities in the room ?
Having said that you can ask them for a kettle and then go buy tea/coffee/milk from Plaka...

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sotikre, General Manager at Blue Palace, a Luxury Collection Resort & Spa, responded to this review, November 28, 2013
Dear Guest,

Thank you for the feedback and I am pleased to hear that you had a wonderful stay while with us. We take pride in what we do and always aim to deliver a brilliant service.
Looking forward to welcoming you again here at the Blue Palace.

Kind regards,

Sotiris Kremastiotis
General Manager
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899 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (194)
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English first
Chicago, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed October 15, 2013

We arrived at the Blue Palace for the second week of our two-week honeymoon in Greece, following the first week at Perivolas in Santorini (which was incredible, in case anyone is wondering). We were very much looking forward to the SPG luxury we know and love (my husband being a gold member), and arrived to the hotel after a long ferry ride around 10pm.

We got to our "upgraded" room, and my husband was immediately upset. The room was dingy, dark and small, and the private pool was anything but. I could see the entire pools of both neighboring rooms, along with their balconies - even their underoos hanging out to dry. Either way, we were tired and decided to get room service and figure the room out later. We ordered simple items: a Greek salad, margarita pizza and some kind of pita bread sampler. It arrived about 30 minutes later, and was a huge disappointment. The Greek salad was pathetic, with bland cheese (not at all feta) and huge smelly white onions... nothing like what we had in Santorini. The margarita pizza was a joke..a frozen pizza would have been worlds better. We ate very little and went to bed (which was supposed to be a king, and was nothing more than two twin beds pushed together with a gap between them), hoping that it was just the day of travel that had gotten us down.

Sadly, we were wrong. Each day at the Blue Palace was worse than the last (not to mention the weather was insanely windy and cold), and by the time we left, we felt as though we were nothing but an inconvenience to the hotel. We spent our days finding ways to avoid the hotel at all costs -- and let me clarify, not because of costs -- to avoid the rude and unhelpful staff, the filthy rooms, and the overall unpleasant vibe that permeated every inch of this large and expansive "resort."

Coming from Perivolas in Santorini made this all the more shocking and downright sad. This was our honeymoon, after all, and the Blue Palace couldn't have cared less. The staff here act like they are tyrannical camp counselors -- they make the rules, they don't give a [--] that you paid and took time off from your job to be here... you couldn't even bring a drink from one bar to another (one of their bars, to another!). They are power-tripping hard, and had some of the worst attitudes I have ever come across in a customer service role. We didn't even bother lodging complaints with them after the first few polite attempts, because it was abundantly clear they did not care.

A complete waste of money and time -- even causing us to cancel our SPG reservation in Athens for the following week. No chance we are staying at another of their vile accommodations, and my husband will be booking elsewhere for his professional travel. It's a good thing we really like each other and can have fun no matter the situation -- Elounda and Plaka made up for the experience we had at the Blue Palace, but I do hope that others take this for a warning. Avoid this place.

  • Stayed October 2013, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sotikre, General Manager at Blue Palace, a Luxury Collection Resort & Spa, responded to this review, November 21, 2013
Dear Guest,

I appreciate your feedback regarding your recent stay at the Blue Palace.
I apologize for the areas we fell short of your expectations and I have taken on board your comments for future improvement. Although it came as a surprise to me I am sorry you found our service unfriendly and not up to your standards, as we always get positive comments regarding our staff’s quality of services.
Should you reconsider visiting us in the future we will be more than happy to welcome you back and restore your faith in our services.

Kind regards,

Sotiris Kremastiotis
General Manager
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Red Deer, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 14, 2013

I have long wanted to stay at this hotel and finally was able to get there. We spent 7 days here at the end of September and it was the best hotel experience I have ever had. The service was over the top from the moment drove up to the door and were greeted by Penny. We had traveled a long way to get there and she made us feel so welcome and took care of our every need. Our room was beautiful and we made full use of our private pool each and every day. There are so many wonderful restaurants right on the resort and we tried all of them and the food, service and atmosphere of all of them were fantastic. I have traveled alot and Luxury Collection Hotels are my favorite and this lived up to all of my expectations and more. I would recommend this hotel to anyone

Room Tip: Definitely get a room with private pool.
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sotikre, General Manager at Blue Palace, a Luxury Collection Resort & Spa, responded to this review, October 19, 2013
Dear Guest,

Thank you very much for taking the time to review our hotel, following your most recent stay. I am delighted that on your visit, your arrival to our resort was nothing short of seamless, and that we were able to efficiently attend your every need. Particularly after a long flight, I am so pleased that our team made you feel so welcome.
It is also great to know that your dining experience was up to your expectations and you thoroughly enjoyed all our venues. It is very reassuring to receive such nice words and it motivates us to work even harder to maintain our high standards and level of service provided to our guests.
Thank you for recommending us to others and I look forward to your next visit which I am certain will be as unforgettable as this one.

Kind regards,

Sotiris Kremastiotis
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Los Angeles, California
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed October 14, 2013

If one has to spend a cold, windy and occasional rainy time on the beautiful island of Crete, there's no better place than the Blue Palace Resort and Spa to be. It exceeded everyone of our expectations. We had a truly beautiful suite with a heated pool. Unfortunately it was too cold for us to use the pool. Even during the best of circumstances the pool would not be very warm.
The view of the island of Spinalonga was exceptional. The service for the most part was great, especially when one considers what a large hotel it is - with numerous levels, restaurants and activities. We especially appreciated the assistance of Leftaris the manager.
Driving on the island was fairly easy. We would highly recommend the sensational scenic route to Sitea and of course a visit to the ruins of Knossos is a must. One could easily spend a week at this resort. One day we will be back to tour more of the island.

Room Tip: If you are able, splurge with the island suite.
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sotikre, General Manager at Blue Palace, a Luxury Collection Resort & Spa, responded to this review, October 19, 2013
Dear Guest,

Thank you for choosing the Blue Palace for your recent visit to Crete and for taking the time to leave your feedback. Our team aims to fulfill and exceed guest expectations at all times and I am delighted that we achieved just that for you.
I do hope we will have the pleasure of welcoming you back on a future visit to our beautiful island.

Kind regards
Sotiris Kremastiotis
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New York City, New York
Top Contributor
286 reviews 286 reviews
38 hotel reviews
Reviews in 63 cities Reviews in 63 cities
122 helpful votes 122 helpful votes
4 of 5 stars Reviewed October 14, 2013

We stayed here on the first leg of our honeymoon and had a good experience with a few bumps along the way. We arrived from the airport and received a warm welcome upon our arrival. We had to wait about 30 minutes to check in because there were a bunch of arrivals but not a big deal. We got checked in and taken to our room, which was a private bungalow with heated pool. The room was beautiful and the view great. The bathroom was spacious and very modern. The room wasn't too close to the main hotel building but that ended up being a good thing for privacy. We were really comfortable in our room but had a few issues. First, the 'heated' pool was definitely not working and was quite cold. Once we complained and they 'turned the heater up' the pool became swimable and we enjoyed it numerous times per day. The two other issues were the TV in the bathroom wasn't working, and the bathtub wouldn't drain. Both of those were resolved with one phone call.

The biggest issue we had with this stay was breakfast. We stayed on points and cash and paid extra for the bungalow with heated pool. Because we used points, we were not eligible for the breakfast buffet that was included for basically everyone staying at the hotel. I tried to speak with the hotel about this and told me that there was nothing they could do. How does it make sense for a hotel to make their most valuable customers pay for breakfast because we are using points? It really makes no sense. They said if we were Starwood Platinum we would have had it but because we are Gold we didn't qualify. Either way, it was quite annoying.

The one other sticking point for us was that no one at the hotel would give us recommendations of where to go to dinner off the hotel property. I know they want to make as much money as possible and have us eat at their restaurants, but it was quite frustrating that they were unwilling to give us any guidance, it's really the least they could do.

Aside from that everything was pretty good. The property is beautiful, the food was good and we were able to do exactly what we wanted as we began our trip: sit and relax on the sea.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sotikre, General Manager at Blue Palace, a Luxury Collection Resort & Spa, responded to this review, November 12, 2013
Dear Guest,

Thank you for posting your feedback following your stay at the Blue Palace.
I am very glad that you had a good visit to our hotel and that you were happy with the size of your room and bathroom in addition to its quiet location. Although I am very sorry for the issues you had with the slow draining bathtub and the bathroom TV I am pleased we were able to immediately attend the problem and repair it.
Your comments regarding the recommendation you requested to dine outside the resort came as a real surprise to me, as our staff is always willing to assist all guests with their requests including their wish to dine in the area.
It is most rewarding to know that we succeeded in fulfilling you initial goal to sit and relax on the sea.
Looking forward to having you back at our resort in the near future.

Kind regards,

Sotiris Kremastiotis
General Manger
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London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 14, 2013

Firstly the rooms are amazing, we had a great terrace with a private infinity pool and a breathtaking sea view. The rooms are very clean (serviced twice a day), I really could not grumble there. It felt so peaceful and really romantic. We felt very relaxed.

The issue was that the food in the hotel restaurants was awful - we were so pleased we didn't go half board. The eastern fusion restaurant was basically Uncle Bens BUT not even nearly as 'nice'. For the prices you paid and for a 5 star hotel you would expect more. The Italian restaurant was below average with an incredibly moody male waiter who didn't even look at you. And their Greek restaurant, (probably the best at the hotel), was still not as good as the local places you could go to. Breakfast was great though with so much choice. Don't let the food put you off as if you turn right out of the hotel there are some amazing restaurants just 5 minutes walk away so you'll be fine for dinner.

Our other gripe was that wifi was only free in reception, for in room wifi you had to pay and it's expensive. For a 5 star hotel you'd think it would be included.

Stayed October 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sotikre, General Manager at Blue Palace, a Luxury Collection Resort & Spa, responded to this review, October 19, 2013
Dear Guest,

Thank you very much for taking the time to share your feedback following your stay in our resort.
It was wonderful to read that you truly enjoyed your room and the indeed spectacular view we offer. We are usually very proud of the food quality we provide our guests, and I am sorry that on this occasion we were unable to meet your expectations. I have taken on board your comments regarding your dining experience and please rest assured that we are always working on all comments made as the satisfaction and enjoyment of our guests is of outmost importance to us. Regarding the Wi-Fi you mention may I kindly note that as per Starwood standards we are required to offer complimentary wireless internet access in lobby spaces which we do at the Arsenali Lounge Bar and the Votsalo Bar.
I do hope we will have the opportunity to welcome you back to the Blue Palace for another very relaxing holiday.

Kind regards,

Sotiris Kremastiotis
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Petersfield, United Kingdom
Top Contributor
256 reviews 256 reviews
102 hotel reviews
Reviews in 152 cities Reviews in 152 cities
111 helpful votes 111 helpful votes
4 of 5 stars Reviewed October 11, 2013

First, the hotel's location is great. Right on the beach overlooking a leper colony island, ideal for watersports and hedonists alike.

Secondly, every room has its own private plunge pool.

Thirdly, breakfasts are great with all you can eat.

Fourthly, in house restaurants are exhorbitanly expensive, so eat out at the little village half a mile to the north. Cold drinks and ice creams are crazily expensive. Hire car ditto, book via Avis in the UK before you fly. Sleazy jet from LGW is painless.

Close to Ayos Nicholas, Knosos and Heraklion.

Outstanding spa, gym, hamman and pools. Water sports, skiing, banana boating etc all available.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sotikre, General Manager at Blue Palace, a Luxury Collection Resort & Spa, responded to this review, November 12, 2013
Dear Guest,

Thank you for taking the time to share your feedback.
Please accept my apologies for having missed the opportunity to fulfill your expectations with regards to customer service and your dining experience. However, I am very pleased you liked our location and I thank you for your words of praise regarding the Spa.
I do hope we will have the pleasure of welcoming you back to the Blue Palace on a future visit.

Kind regards,

Sotiris Kremastiotis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Blue Palace, a Luxury Collection Resort & Spa

Address: PO Box 38, Elounda, Crete 72 053, Greece
Phone Number:
Location: Greece > Crete > Lassithi Prefecture > Elounda
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Elounda
#3 Top resorts Hotel in Elounda
#5 Luxury Hotel in Elounda
#5 On the Beach Hotel in Elounda
#7 Romantic Hotel in Elounda
#10 Family Hotel in Elounda
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Blue Palace, a Luxury Collection Resort & Spa 5*
Official Description (provided by the hotel):
Blue Palace, Resort and Spa is a place of rediscovery. A member of the Condé Nast Traveler Gold List 2013, this luxury resort with exceptional charm, architecture and style, is the perfect hideaway to experience island luxury accommodations, authentic cuisine and the breathtaking beauty of a Greek island. Crete is a magical place. Spend a day exploring old villages, wineries and the ancient Palace of Knossos or simply unwind with cocktails under the enchanting arches of the Arsenali Lounge Bar. Get on board the traditional wooden boat “Meraki” which will take you around the coast of Elounda, followed by a BBQ on the remote island of Agios Fokas. Explore the island of Spinalonga with its Venetian, Turkish and Arabic monuments just across from the resort and finish your day with an authentic Greek dinner at Blue Door, the tavern right at water’s edge. ... more   less 
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Also Known As:
Blue Palace Resort And Spa
Blue Palace Hotel Elounda
Blue Palace Resort & Spa
Blue Palace, a Luxury Collection Resort & Spa Elounda, Crete

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