We arrived very late approx. 3am in the morning after having a 3 hour delay at Gatwick, not the start I had hoped for. On arrival we were shown to our room. A little disappointing I have to confess there were a few cracked tiles on the floor, one side of the patio door was broken and the air con was a bit lazy - however on the plus side the view from our room was stunning, we could see Spinalonga Island and it was simply beautiful. The shower was glorious with jets all over the place and the water was always hot. We spent very little time in our room anyway so even though we were disappointed initially it mattered not. The maids kept our rooms very clean and we had clean towels every day and beds changed too.
The hotel staff are really friendly, helpful and polite. I had just got an IPhone and was unsure how to get the Wi-Fi, no problem the duty manager was only to happy to input the info I needed so I could use the internet etc.
We had booked as all-inclusive and the food was good, but the choice was not always to my liking, rabbit stew was not a favourite of mine but you could always find something to eat. The puddings were lovely and I must admit it got to the point that dinner was less important than the puds. Breakfast was delicious with plenty of choice and the yogurt and honey, to die for. If you go on a trip you can ask reception for a packed lunch, plenty to eat including fruit, cheese, a sandwich but with no butter and a bottle of water, talking of water, you can only get water it would seem by the glassful, understandable around the pool but if you want to take water to your room keep your old water bottles and they will refill them at the pool bar. Speaking of water it is very expensive in the little shop in the basement of the hotel. If you go into Elounda you can buy 4 big bottles for approx. the same price as one in the shop.
Thomas Cook trips - we went on 3 and to be honest they were very disappointing and you can do them so much cheaper elsewhere. We went on the Crete Highlight trip this cost $57 each . We visited 4 destinations, the trouble was because it was early in the season and they only had enough people for 1 coach we spent 3 hours on the coach from 7am to 10am just picking up people from other hotels, 3 hours dropping off the same people then there was the journey time from one destination to the other, we arrived back at our hotel at 7pm with very swollen feet after spending 8 hours altogether on the coach, Do not even think of doing this trip if you have children. The destinations were ok, although I felt as though we were rushed through when we eventually got there to keep up with the time schedule. We also did Chrissy island $54, it is lovely, but again as the season was early, the sunbeds were not there and the parasols were very tatty and windswept. My sister who is almost 70 was unable to get onto the sand and as there were no sunbeds she had to perch herself on a tree truck for the day. We had not been told there would be no sun beds or toilets when booking these trips we were only informed on the way there by the Cretan tour guide There is a hut which is the loo and a cafe' type place where the boat docks but you are told to walk across the island about 10-15 mins to where the nice beach is , only when you get there, there are no toilets or anywhere to get a drink, so please make sure you have plenty of water and find a nice tree for this will be your public convenience, not a nice thought when you think how many people will need the loo at some point in the summer. The last trip we did was Spinalonga Island $37 and a cruise around the island and then an hour in the main town (sorry cannot remember the name). We got a meal on the boat, some time on a lovely beach where you could swim, and where they barbequed the pork chops. Spinalonga Island was very interesting, especially if you have read the book "The Island" somehow makes the book come to life, my only criticism is that again we were rushed through. There were photographs which I would have loved to look at, and articles to read but no time to do either. I did complain about the time spent on the coach on the Crete Highlight trip and the lack of information regarding the lack of sunbeds and toilet on Chrissy island, nothing was done, the rep did apologise, but that was as far as it went. My advice, do the trips yourself, it will be much cheaper especially if you make friends and all share a taxi for the day.
My only regret about this holiday is that we spent too much time doing trips, as you obviously want to get a feel for the country your in, and not enough time in the hotel, the pool is lovely if not a little cold and the views from the dinning room, swimming pool and most, if not all, of the rooms are stunning. The staff are great.
Don't miss "Michael" he performed on the Wednesday evening by the pool area, he was great, he is a singer who did loads of Bob Marley, Michael Jackson to name but a few, not to be missed. There was another show involving a magician and a lady who changed her clothes about a million times, cannot remember there names and wish I could forget their act, this is one to avoid. In fairness the lady was very talented, good dancer, nice voice, but the other half of the act the so called magician was embarrassing.
Would I go to this hotel again, probably not, only because the location is such that if you want to go anywhere in the evenings it is a good 45min walk maybe more or a taxi ride. The hotel did not have entertainment every night, but were lucky enough to have some lovely people sharing the same weeks holiday as we were.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.