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Porto Elounda Deluxe Resort: Traveler Reviews


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Traveler Reviews

68% Recommend
4.0 of 5 stars 72 reviews
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This is not a 5-star De Luxe Resort....

Porto Elounda Deluxe Resort

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3 of 5 stars
MetaBaron 1 contribution
Paris, France
Aug 22, 2006 | Trip type: Family
12/16 found this review helpful

Whilst we didn't have a bad holiday, can I honestly say that paying €700/night (incl local taxes etc) was worth it? Most probably not. If this hotel wants to consider itself a 5-star deluxe resort then a lot more attention has to be paid to the details. I'll start with the positives...

Positives:
Six senses spa excellent, probably the most relaxing I've been to.
Excellent location and view (we had a waterfront bungalow)
Quality of food (lunches and dinners) very good

Negatives:
Breakfast monotonous
First few days our sheets didn't even fit the beds!
Laundry took 3 days!
Golf buggy delivering bags had a squeeky wheel and kept waking us up at night.
No broadband wi-fi in room despite being specifically told it'd be there.
Had to make three requests for additional pillows before they arrived
Furnishings more akin to a 3-4 star hotel
sun loungers were rarely tidied up and were a mess each morning
Parasols too low. Everybody kept banging their heads of the fixed sunshades.
Service at lunch too slow
Service at dinner too hectic
€4.40 for a cup of lukewarm filter coffee at beach bar too expensive, but I had be prepared by reading trip advisor before that the hotel wasn't cheap.
Many of the staff's level of English was appalling and it was difficult to communicate
Waterfront bungalows are NOT suitable for families. Get a one-bedroom suite.


Each of the items may be individually small but add them up and you don't get a 5-Star resort.

  • My ratings for this hotel
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 2 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
  • Date of stay August 2006
  • Visit was for Quality time with family
  • Traveled with Family with young children
  • Age group 35-49
  • Member since August 22, 2006
  • Would you recommend this hotel to a friend? No
  • I do not recommend this hotel for An amazing honeymoon, People with disabilities, Older travelers, Great pool scene, Pet owners
  • I selected this hotel as a top choice for Beach / Sun, Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from Fotis_Kokotos, Member of the Board
(Management representative)
Feb 12, 2007
The ownership and management of the resort would like to thank MetaBaron for the criticism and for the important points made, as well as pointing out some of the details that make the Porto Elounda such a great vacation resort: the Six Senses Spa, the location and view, and the quality of the food. Naturally, we have also carefully read the negative comments and will make amends as need be. We are already in the process of reviewing all service procedures with our new general manager, while also addressing our engineering services to ensure that there are no glitches at all. The breakfast buffet will be further enriched, there will be new electric vehicles, the waterfront bungalows are being upgraded with additional furnishing and equipment, and our food and beverage policies are also being reviewed. We must say, though, that this is the first instance we receive a negative comment on the staff’s level of English which had never been an issue with any guest. Also, our broadband wi-fi has been operational for the last three years – the first wireless service in Elounda. However, our IT officer often has to adjust our guests’ wi-fi settings and this might have been the case with MetaBaron’s laptop. Finally, we need to point out that August is always the peak season here, with demand skyrocketing to the point where we have to turn away hundreds of requests. Prices are to a great extent determined by demand and supply, as in any market situation, and one cannot complain about that as one cannot complain about paying high rates when booking for – say – New Year’s eve.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $559 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
Wonderful Family Resort

Porto Elounda Deluxe Resort

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4 of 5 stars
A TripAdvisor Member
England
May 31, 2006
18/19 found this review helpful

My husband, three young sons and I just returned from a great vacation at the Porto Elounda hotel. While it may not be obvious from travel brochures or agent descriptions, the three hotels consisting of the Porto Elounda, Peninsula and Elounda Mare are all co-owned and share facilities (such as the golf course). The Porto Elounda is the flagship where the spa and golf course are located. As some reviews mention, this will be a brief walk from the other hotels, but as most of the guests are quite fit, I am surprised that anyone would complain. Knowing that the three hotels share facilities perhaps should be some help for travellers deciding which hotel to stay at. Porto Elounda was very popular with families with very young children, while families with slightly older children stayed at the all suite Peninsula. I will make the deduction that couples wanting a romantic holiday without the bustle and inevitable noise children make stay at the Elounda Mare. The beach side pool area was wonderful and conveniently has two restuarants located there. While the food was good, I have to confess that the dinner buffet got old after a few days. The lunch menu also did not change or have daily specials. Nevertheless, the setting was spectacular, the guests dignified and relaxed and the weather perfect.

Our children went to the extremely well thought out Children's Ark for half a day. While these facilities were wonderful, including an excellent playground and swimming pool, my older children (aged 5 and 8) were fairly bored. Probably the structured environment or lack of sophisticated toys (i.e. Playstation) contributed. My three year old loved his time there.

I would not rate the Porto Elounda as a mind boggling, take-your-breath away experience, but we all had a wonderful relaxing family holiday and would definitely consider going back.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
  • Date of stay May 2005
  • Member since May 31, 2006
  • I recommend this hotel for Families with young children
  • I do not recommend this hotel for An amazing honeymoon, People with disabilities, Older travelers, Great pool scene, Pet owners
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $559 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
whats the big deal

Porto Elounda Deluxe Resort

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3 of 5 stars
A TripAdvisor Member
Dorking UK
Jan 7, 2006
17/22 found this review helpful

We stayed at this Hotel for one week in September,and found the Hotel to be very comfortable and because of the time of year there was no problem regarding sun beds on the beach.However when the new extension opens I imagine this will not be the case.The drinks were wildly expensive and the bar service very poor.
We paid cash for most of our extras,and had a small account due at the end of our stay,we tipped on a regular basis.The night before we left we recieved a call from reception asking what time would we like the porter to collect our luggage?The next morning we settled said invoice for amount owed no more no less.
SUITCASES WERE NOT COLLECTED AS ARRANGED!5 STAR TREATMENT?

  • My ratings for this hotel
    • 1 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
  • Date of stay September 2005
  • Member since January 07, 2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from Fotis_Kokotos, Member of the Board
(Management representative)
Feb 21, 2007
The ownership and management of the hotel regret the fact that one minor timing incident at the end of our guests’ stay spoiled the overall experience, but we must point out some erroneous assertions made in the review. Most importantly, although the hotel’s new “spa wing” is now fully opened, there is no congestion on the beach because we have also built two new private sandy beaches on either side of the existing one! Moreover, we cannot be certain which bar our guests were referring to in their review, as we have many bars in the resort, but we have generally received very good comments about the service. Nevertheless, we are in the process of reviewing all service procedures with our new general manager and we will certainly take this comment into account. The pricing of the drinks is an issue that some guests mention while others do not, but we are nevertheless reviewing that too. Finally, we must point out the fact that we have made great improvements to the resort like adding a fantastic Six Senses Spa in 2006. We continue to add and improve on every front, and we can assure our guests that they will continue to be amazed at our resort.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $559 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
Needs a lot of Improvement

Porto Elounda Deluxe Resort

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2 of 5 stars
Rosemary PD 9 contributions
Bradenton, Florida
Oct 9, 2005
27/33 found this review helpful

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
  • Date of stay June 2005
  • Member since January 08, 2004
  • I recommend this hotel for Families with young children
  • I do not recommend this hotel for An amazing honeymoon, People with disabilities, Older travelers, Great pool scene, Pet owners
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Management response from Fotis_Kokotos, Member of the Board
(Management representative)
Feb 21, 2007
The owners and management are saddened by the fact that our guests experience left them somewhat disappointed, but we are very happy to inform them that every issue they mention in their review has been addressed, while many other improvements have been made to the resort that they will be happy to hear about. For one thing, we are in the process of completely renovating the waterfront bungalows, having already finished with one-third of them. The last group will be completed in 2008, but we have already upgraded their furniture, fittings and equipment. The restaurant where breakfast is served for the bungalows and villas is now no longer closed in the shoulder season as was the policy back then. Generally, we have been reviewing all our service procedures with our new general manager, and it is comments like these that have helped us to do so. Since Rosemary PH’s stay in the hotel, we have also renovated the beachfront restaurant that was next to their bungalow, creating terraces right over the water. Another new aspect of the hotel are the two new private sandy beaches that essentially triple the beachfront of the resort. And of course, our new Six Senses Spa is a world-class facility that quite a few TripAdvisor users have already raved about.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $559 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
Worth Going ? - Yes and No

Porto Elounda Deluxe Resort

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3 of 5 stars
TheBritsHull_UK 5 contributions
Hull - UK
Oct 7, 2005
31/31 found this review helpful

  • Date of stay September 2005
  • Member since March 08, 2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $559 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
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Porto Elounda Deluxe Resort Address

Elounda SA, Elounda, Crete 72053, Greece