Whilst we didn't have a bad holiday, can I honestly say that paying €700/night (incl local taxes etc) was worth it? Most probably not. If this hotel wants to consider itself a 5-star deluxe resort then a lot more attention has to be paid to the details. I'll start with the positives...
Positives:
Six senses spa excellent, probably the most relaxing I've been to.
Excellent location and view (we had a waterfront bungalow)
Quality of food (lunches and dinners) very good
Negatives:
Breakfast monotonous
First few days our sheets didn't even fit the beds!
Laundry took 3 days!
Golf buggy delivering bags had a squeeky wheel and kept waking us up at night.
No broadband wi-fi in room despite being specifically told it'd be there.
Had to make three requests for additional pillows before they arrived
Furnishings more akin to a 3-4 star hotel
sun loungers were rarely tidied up and were a mess each morning
Parasols too low. Everybody kept banging their heads of the fixed sunshades.
Service at lunch too slow
Service at dinner too hectic
€4.40 for a cup of lukewarm filter coffee at beach bar too expensive, but I had be prepared by reading trip advisor before that the hotel wasn't cheap.
Many of the staff's level of English was appalling and it was difficult to communicate
Waterfront bungalows are NOT suitable for families. Get a one-bedroom suite.
Each of the items may be individually small but add them up and you don't get a 5-Star resort.


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