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“Luxurious hotel - if a little crowded with toddlers.” 5 of 5 stars
Review of Porto Elounda Golf & Spa Resort

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Porto Elounda Golf & Spa Resort
5.0 of 5 Resort   |   Dimokratias 10, Elounda, Crete 72053, Greece   |  
Hotel amenities
Ranked #25 of 36 Hotels in Elounda
Hants, UK
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
“Luxurious hotel - if a little crowded with toddlers.”
5 of 5 stars Reviewed July 23, 2009

We are a family notoriously difficult to please, but our stay at this hotel was excellent in many respects.
We had booked 2 rooms with shared pools in the resort, and on arrival one of the rooms had an overwhelmingly bad smell. Reception were extremely helpful and immediately moved us to 2 rooms with private pools! This was an unexpected upgrade, which is an indication of the level of service from the staff here. Having said that as we are a family, a shared pool would have suited us better, but a minor quibble! If you know the set out of the hotel you'll understand what I mean.
The rooms are of a reasonable size and very well maintained with all the usual facilities.

Overall the staff are superb and the hotel is well run. The food is of a consistently high quality, both at breakfast and dinner, although the lunchtime options are a little limited, (and expensive). These are definitely 5* prices!

The gardens and beach are lovely, and again well maintained and manned with caring staff.
The surrounding area is well worth exploring, with Elounda, Agi Nik and Spinalonga close by. I would recommend an evening visit to Plaka to one of the fish tavernas and for the views.
Our only complaint with this hotel was the amount of under fives staying there. We might have been just unlucky but there were hoards of them and they detracted from the otherwise exclusive air of the hotel. And this is nothing to do with the hotel itself of course.
Would I recommend this hotel? Yes, and I would probably return too - which says something!

  • Stayed July 2009, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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318 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hampshire, UK
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed July 9, 2009

Went here with our 20 month old. As people have said hotel is slightly dated for a 5*, we've previously stayed at Aphrodite Hills (pre-children) and the accommodation and hotel facilities are more modern there. However if you have a toddler you don't want to worry about them trashing the fancy soft furnishings, its not really an issue at Porto. Its a good place to take small children. The setting is spectacular and beautiful and private.
Rooms - we moved as our first room had a dodgy shower that leaked all over the bathroom with no drainage and smelled funny, it also had two sets of stairs (marble) for our toddler to crack her skull open on and no stairgates (although they said they could put these in the following day). Our second room was on one level, had a proper big bathroom. If you are taking a toddler request the following when booking; 1. A room that is all on one level (no stairs), 2. A room that has level access from a lift (for pushchairs) - there are little sets of stairs everywhere and we spent a lot of time hoiking the pushchair up and down steps. Annoying. In the room we had a kettle (for the baby apparantly), there are no tea/coffee cups or indeed tea, coffee, sugar. I asked about this and was told I could order room service if I wanted a cup of tea - what a palavar, and also what an expense with a 5 euro tray charge! Even the flipping Travelodge has tea/coffee making facilities. Also you should know that the balcony railings are completely inadequate for child safety, they are really low and have a massive gap at the bottom for them to crawl under. TV in rooms has only BBC and CNN in English, so no cbeebies or other children's channels (not that you come on holiday to watch telly but can be handy for 30 mins entertainment so you can have a shower in peace). Also no DVD players in rooms or films to watch on TV.
Food - breakfast is ok and plentiful, dinner is a bit rubbish although the desserts were quite good. It would be great if they kept things simple and just did a great selection of mezes for starters and a few good mains, but the salads all seem like breakfast leftovers with mayo on and there are too many mains done badly rather than a few done well. There is a children's tea from 6-7pm and this is served in a separate dining room and has a great selection of food for them. Children are welcome for the normal dinner too and are well catered for, plastic bowls/plates/cups and highchairs. Lunch is at a restaurant by the beach, its expensive 14-20 euro for a main but the food is nice. The children's menu is also really expensive 8-12 euro for dishes. There is a restaurant at the Penninsula called the Calypso, we went here one night, the food is great but I'm not exaggerating when I say that Gordon Ramsay's is cheaper. It has AMAZING views.
Childcare - the Ark creche is great, a good facility and the staff seem nice. It is 50 euro for a half day and 60 for a full, they also charge you 12 euro on top of this for lunch which I think is taking the mick, what toddler can eat 12 euro worth of food for lunch? To be honest the creche was a god send, it was too hot for a toddler to be in the sun all day and the parents need a bit of r&r as well. This hotel will bleed you dry on the childcare, babysitting is a minimum 4 hours and costs 50 euros, the babysitters are creche staff.
Beach & pool - this area is great, the beach is so clean and the sea so clear and inviting. There are plenty of sunloungers and shades.
Shops - there is a shop near the beach (part of hotel complex), its expensive. If you leave hotel gate and walk about 3 mins there is a local shop selling water, snacks, suncream etc at more reasonable prices.
Spa - the spa is beautiful but again they bleed you dry, 40 euro for a file & polish, 80 euro for a pedicure. Massages were 100+ euro.
Service - is good but a bit slow and the staff are good with children.
Overall, we enjoyed it but it is expensive. We knew the place was expensive before we went so I can't criticise them too much for that but the £/euro exchange rate just makes it extra expensive. The week after Crete we had a week self catering in Wales which was actually far more relaxing and enjoyable.

  • Stayed June 2009, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fotis_Kokotos, Member of the Board at Porto Elounda Golf & Spa Resort, responded to this review, July 13, 2009
We thank you for your kind words, but want to point out that Porto Elounda is only the 6th-priced hotel in Elounda, and advertises itself as a hotel unique local atmosphere and ambiance, and certainly not “modern”. The only real difference in the décor with Aphrodite Hills is the fact that the walls here are rough white plaster, instead of smooth ochre plaster. The spa at Aphrodite Hills, which takes its inspiration from a monastery, is even more “dated” in this sense than the amazing Six Senses Spa at Porto Elounda, which has been winning design awards since it first opened. Moreover, our brand new Aegean Conference Centre is a marvel of contemporary architecture. Finally, the British pound has devalued 40% against the Euro, so our prices seem too high to the British, when in fact they’re much lower than at other luxury hotels in Elounda.
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Virginia Beach, Virginia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 6, 2009

I'd like to take just a moment and explain how we ended up staying at this resort. My best friend and I won the bid on an 8 day stay here on a charity auction his engineering firm does every year for The Make a Wish Foundation. I think its important for me to note that so one can understand that anything negative or positive for that matter can be weighed fairly. We paid no where near what this room would normally cost.
We had traveled for approximately 24 hours upon arriving at the Porto Elounda. Check in was a breeze and while we were given a short tour our luggage was taken to our room. We had a 2 bedroom, 3 bath with our own pool and sitting area and I thought it was absolutely beautiful. It was well decorated and the furniture was comfortable. The pool is filled with sea water apparently because it was very cool and very salty but also clean and refreshing after a long day in Elounda. The views from our room were incredible with the golf course and beach below us and the mountain high overhead.
The staff here are incredibly friendly. The only time we were denied anything was when we asked the Food and Beverage manager if he would let one of his beach bartenders have a day off so she could join us on the sailboat. (If you do go make sure to say hello to Kate for us.) The sailboat isn't owned by the resort but is available for rent for the day and is well worth it. Takis and Yani, the brothers that own it, are very charming and easy on the eyes according to the wives. The golf course is well maintained and only 20 eoro for a round. Golf clubs were available but they aren't well maintained. Breakfast was included in our trip and there was always plenty of fresh fruit and a variety of fresh juices.
The only thing negative that i can say is that this place is it's too quiet. I like a little bit of a rambunctious crowd while I'm on vacation and one will definitely not find that here. This place is a library it's so quiet. Let me relate a short story. We watched a small part of the championship football (soccer to me) between Manchester United and Barcelona in one of the local taverns in Elounda. The fans of the two teams are animated but well behaved and having a great time. We returned to the resort and continued watching the game in the bar area just below reception. The place is packed with people and yet one could have heard a pin drop in here. I think it was at that moment that I realized I was out of my element. I'm not trying to say the folks that stay here are a bunch of stuffed shirts but they do seem to be a bit uptight.
The bottom line is that if you have children or just enjoy having a very quiet holiday and aren't worried about the cost, Porto Elounda is the place one should stay. If all you need is a place to lay your head at night and a shower; then find a much cheaper spot than this.

  • Stayed May 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surrey
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 29, 2009

After a great time a year ago(though not perfect) we have just returned from Porto Elounda ,feeling disappointed and having let our feelings be known to Mr [--], the owner. The plus side, absolutely stunning position and fabulous staff ,very family friendly and very relaxing. It is a family run group unusual these days.,B oth times we have been , there were large family celebrations which I think adds to the charm.
This hotel is not 5* if considered on a world wide basis but I am not sure that we should really expect to compare 5* in Dubai to 5* on a Greek Island for many reasons.HOWEVER we should expect great food,great rooms and a great outside space. The food in the evening was 2-3* and not good. Our room was tired and had a couple of electrical faults-we were moved! The pool and beach areas ,have amazing views but on 2 mornings it looked like Benidorm after a bad night.-dirty beach towels everywhere,coffee cups and rubbish not collected from the night before etc etc.
Breasfast on the whole is good-not so dinner-boring,tired and hanging around for too long. Food very good ovr weekend when owners family were there!!!!!!!!!!!
Pull your socks up ,family Kokotos-you have a dream of a location and fantastic staff and in this economic situation , all of us in business need to try even harder.

  • Stayed May 2009, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fotis_Kokotos, Member of the Board at Porto Elounda Golf & Spa Resort, responded to this review, August 3, 2009
We thank our guests for their kind words towards our staff, who does indeed put up their best, season after season. We certainly do not expect to compete with other 5* top-ranking hotels around the world and this is why our prices are only the 6th-ranked in Elounda, not to mention much lower than elsewhere. Porto Elounda is a family luxury resort with a relaxed local décor and ambiance; not an aspiring market leader. We have received some excellent reviews about the food (read about them on Trip Advisor) and wholly reject the notion that it’s better when the family is there; for we are there pretty much all the time and not only weekends!! We do realise it can get a little tiring eating at the same place every night (as we personally think 3 days is about enough), so we offer another four dinner-location options within our properties. One should take advantage of the variety; that’s why it’s there! We clean the beach thoroughly between 8 and 9:30 in the morning, so you might find some stuff around if you come earlier. Sorry, but our beach staff stays there till the last guest leaves, so they’re overworked as it is. Finally, we DO try hard and invest heavily in improving the guest experience: This “crisis” year we’re the only hotel in the region who have re-hired all our staff members for at least the minimum period to get jobless benefits in the winter, and we have created multi-million Euro facilities like the amazing Six Senses Spa that this review does not even bother to mention. If I start listing the numbers and kinds of renovations and re-investments we have done, there will be no space left for reviews, so I’ll stop here believing that the reviewer’s issues have been adequately addressed.
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FOLKESTONE
Senior Contributor
24 reviews 24 reviews
24 hotel reviews
Reviews in 18 cities Reviews in 18 cities
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed May 27, 2009

Having just returned from the Porto Elounda i left with mixed feelings about the hotel. We arrived in early May just as the hotel had opened and some of my complaints may have been because they had just opened, I do not think that this reason alone can answer all my complaints.
The hotel tries to sell its self as one of the most luxirious hotels of the world with prices to match. The general areas ie the main reception , main restaurant, spa area are fine but do not match up to hotels like the one and only group or four seasons resorts which we have stayed at for similar prices. We had a deluxe pool room with a private swiming pool. The room was very dated and nowhere near the standards of the other hotels mentioned. The half board option we had was very poor, the breakfast was only adequate with a very limited choice and no fresh fruit available and limited hot choices, The evening meals were very poor , my partner loved the salads although after a week and a half the choice is very limited. The hot meals were very poor with only 1 meat, 1 fish and 1 pasta option being available with the quality more like a 4 star or an all inclusive hotel.
You was offered a 20.00 euro entitlement to eat in some of the other restaurants, however this would not get you a lot to eat at the high prices. They also charged 4.80 euros for a bottle of water and 5 euros for a bottle of beer with your meal. We decided most days to go into Elounda at lunch times and eat at the local restaurants where the food was both better and cheaper.
The main beach area was quiet small and while we was here there were not that many other guests, if the hotel had been busier i could forsee a problem with sunbeds. The sunbeds themselves were plastic with old covers again not the quality you would expect from a top 5 star resort.
The good points are the staff, during our stay we found all the staff from the reception to the restaurant and cleaning staf to be first class, willing to help you and are all very friendly
We travelled with my partners parents and the hotel offers a transport service to and from the beach area which we found very helpful as the walk back up to the main hotel may be difficult if you have walking difficulities.
The hotel is about a 5 miniute drive into Elounda we hired a car so did not walk in it would most proboraly be a 30 to 40 miniute walk to the main area
The area of Elounda is lovely and the island of Crete its self is again a lovely place with many areas to visit
The Porto Elounda De Luxe Resort is not a bad hotel it was just that it did not live up to
its own publicity. It could be a De Luxe resort but the rooms, and beach area need a major upgrade. The food needs to be improved considerably and then it can become a hotel to match its excerlant staff.

  • Stayed May 2009, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fotis_Kokotos, Member of the Board at Porto Elounda Golf & Spa Resort, responded to this review, June 3, 2009
We thank our guest for their kind words towards our staff, who does indeed work hard to please our cherished customers. We must however point out that our hotel does not advertise itself as proclaimed by the reviewer, but as such: “Porto Elounda de Luxe Resort offers its enormous variety of services in a unique local atmosphere and ambiance” (this can be found on page 1 of the hotel’s website). We never advertised as “one of the most luxurious hotels of the world” and we can firmly say that the reviewer’s assertion is erroneous. Our prices are set to match a standard that we consider fair for a family-vacation resort, and are only the 6th-ranked among hotels in Elounda. Clearly, the assertion that the One&Only hotels have similar prices is also wrong: One&Only Le Saint Geran has average rates of USD1065 (quoted June-09), similar to other hotels in our area, but not to the Porto Elounda. What the reviewer did not say was that the rooms are to a different standard to the Six Senses Spa, and that this makes them seem – perhaps – rustic in comparison, but the pictures of everything are on the website for all to judge and they are exactly what the rooms look like in reality. Another thing not said in earnest is that we offer another 3 dining options at top-rated restaurants in the resort (our Calypso gourmet restaurant is the only one on the island with a Michelin-starred chef and a distinction in the 2009 “Toque d’Or” awards), so it is on the one hand a disappointment that they missed the opportunity and on the other a surprise that they managed to dine for “a week and a half” in the same place: three days is my personal limit, and most other people can’t bear much longer. We who live here, dine outside the resort very regularly, paying similar prices at the good restaurants. A final comment that is incorrect concerns the size of the beach, which has since last year been augmented by a second beach of equal size, and which the reviewer did not mention at all. We can only surmise that they never noticed there was another beach in the first place, as it lies next to the small marina and sea-sports pier, which the reviewer presumably did not use.
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herts
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed May 14, 2009

From the moment we stepped into the hotel we knew that we were not at the luxury resort we had been promised. The hotel is dated and in need of some modernisation plus we thought the food was plain and bland, so much so we gave up our package dinner to go in search of better outside the complex. This holiday ended up costing us more than our trip to the Maldives were we stayed at the Banyan tree, one of the best resorts in the world, would never recommend this one, there are much better resorts to stay in.

  • Stayed June 2006, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
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Fotis_Kokotos, Member of the Board at Porto Elounda Golf & Spa Resort, responded to this review, July 10, 2009
As written before, décor is a matter of private interpretation, but most importantly: we cannot vouchsafe for what is being “promised”[sic.] by agencies who sell “packages”[sic.], especially we don’t control the prices they charge for packaged holidays. We also cannot control the prices of package holidays at the Banyan Tree Maldives, a hotel with twice the room-rates of Porto Elounda, where packages may well be steeply discounted while grossly over-priced for us, depending on the season. Instead, we advertise as a resort with an enormous variety of services in a unique local atmosphere and ambiance, as stated on our website, and our prices are only the 6th ranked in Elounda alone. Even our Amazing Six Senses Spa, recognised annually as one of the world’s best, has prices to match the rooms, not the reputation!! Moreover, we have every aspect of the hotel on the site, with pictures, for people to see and judge for themselves. So, if you’re buying an overpriced package holiday from an agency that’s telling you this resort is the most cutting-edge luxury establishment available, well, you’d better do some of your own research beforehand.
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London, UK
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 11, 2008

This hotel has a clear target market - if you are on holiday with young children and want to relax in the spa / on the beach, or play light golf, you will love it. If not, this is probably not the place for you.

On the positive side, the hotel is well situated, with nice views and a small, but attractive and safe beach. The staff are fantastic, in fact, more than fantastic. No request was unreasonable, no effort too much, and they treated our 3-year old daugher like a princess.

And then, there is the six senses spa - wonderful, beautifully designed, totally relaxing, and worth every penny. The kids club (called the Ark) is great too. Huge, well run, and a great place for little ones to escape from their parents for a while.

The breakfast buffet is great - tables heaving with bread, cake, fruit, Greek yoghurt...and much, much more

Room for improvement in a few areas, but nothing major. Interior design nuts will be disappointed. The rooms and hotel interior are clean and functional, but a bit dated and drab. Would also have to agree with some other reviewers on the price vs. quality of food in the restaurants. Outrageously expensive by local standards, but it is easy to pop into Elounda and get a good meal in a local restaurant for (literally) one third of the amount.

Overall, would definitely recomment this hotel - the charm and goodwill of the staff far outweigh any minor niggles.

  • Liked — The staff
  • Disliked — interior decor
  • Stayed October 2008, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Porto Elounda Golf & Spa Resort

Address: Dimokratias 10, Elounda, Crete 72053, Greece
Location: Greece > Crete > Lassithi Prefecture > Elounda
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Top resorts Hotel in Elounda
#11 On the Beach Hotel in Elounda
#14 Luxury Hotel in Elounda
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Porto Elounda Golf & Spa Resort 5*
Official Description (provided by the hotel):
The only golf-and-spa resort on Crete is a whole world on its own, with the "World's Best Spa" according to the Sunday Times' "Travel" magazine 2007. Rooms and suites all have panoramic views of the bay of Elounda over the green expanse of the golf course's 9 holes. Children are particularly well catered for, with a dedicated facility offering indoor and outdoor play areas, a lawn-laid olive-grove, a water-park and a sports field. ... more   less 
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Also Known As:
Porto Elounda Deluxe Hotel Elounda
Porto Elounda Golf & Spa Resort Crete

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