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“the finest hospitality in town” 5 of 5 stars
Review of Casa Veneta

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Casa Veneta
3.0 of 5 Hotel   |   55-57 Theotokopoulou | Old Town Chania, Chania Town, Crete 731 31, Greece   |  
Hotel amenities
Ranked #3 of 116 Hotels in Chania Town
Certificate of Excellence 2014
London
2 reviews
Reviews in 2 cities Reviews in 2 cities
20 helpful votes 20 helpful votes
“the finest hospitality in town”
5 of 5 stars Reviewed October 16, 2013

My friend Chrissie and i chose Casa veneta due to its superb location at the gates of the old Town, 2 minutes away from where the taxi drops you to enter the pedestrianised old town. a lovely old Venetian villa with large rooms and a cool atrium. The simple apartment was much prettier and more comfortable than the pictures suggested and the charming balcony overlooked the cobbled street and the sea. Theres a lot of lovely places in Chania but there's only one STAVROS, the utterly charming, witty, erudite and elegant patron. Our best times in Crete were spent sipping ice-cold house raki with father and delightful son, Giorgos, listening to stories, sharing history, chewing over the politics and discussing music and restaurants. They were absolutely superb hosts which made our trip to this very touristy, bustling and relatively affluent town feel special . I feel like we actually made friends and i cannot recommend this marvellous ( ridiculously cheap!) pension highly enough. thank you

Room Tip: the photos do not do the rooms justice ... all are quiet and well provisioned. No breakfast, though...
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  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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136 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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Norway
Top Contributor
109 reviews 109 reviews
81 hotel reviews
Reviews in 45 cities Reviews in 45 cities
183 helpful votes 183 helpful votes
5 of 5 stars Reviewed October 10, 2013

We booked a room for just one night for some good friends. The room was large and comfortable, with very comfortable beds. Small kitchenette if you want to cook your own meal, and very clean. We visited their room but dit not sleep at the hotel ourselves. Our friends was very satisfied, and said they would probably choose this hotel next time they visit Chania. Very nice staff, and excellent value for money!

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ivybridge
Top Contributor
69 reviews 69 reviews
15 hotel reviews
Reviews in 42 cities Reviews in 42 cities
148 helpful votes 148 helpful votes
5 of 5 stars Reviewed October 2, 2013

When someone books an hotel for you you can only go on two things, their recomandation and a good dig around on Tripavisor etc.
So I had a dig around on Tripadvisor.
To start then, yes it came up as a positive place to stay in and overall seemed quirky but friendly.
So based on this limited info we traveled to Casa Veneta with an open mind.
Firstly the transfer is only 20 mins by taxi and should cost you no more than 25 euros top.
On arriving at the drop off point its just a walk of 100 yards through what was the old entrance to Chania city to Theotokopoulou Street and a further 30 yards on the right of this pretty old Venitian style street you will see the smallish two doors that is Casa Veneta.
On going through the wrought iron faced door you enter a marble stone floored lobby with cushioned seats to the right (Seating at least 7 ) and a small reception desk that reminded me of a film set from some long ago forgotten Italian movie that you know youve seen but just cannot remember the name of. Here sits either the owner, Stavros or his son George and more than likely they have already greeted you and grabbed your cases and insisted that you sit on aforementioned seats and have a welcome glass of very nice wine, in fact we stayed on these seats for several glasses of this free aperitif; this is the way this place works. Of course you could have opted for tea-coffee (IThink) but we had 3 big glasses of very nice wine (Ta George) So of to our apartment. We stayed in room 6 and this meant that we had to walk up about 30 or 40 marbled wide steps (The Venitian builder had forgotten to invent lifts back in the 17th century) to our room, This Hotel only has 7 rooms of which some are Studios (Smaller) and Apartments(Bigger) Ours was an apartment, now we in modern Europe have concepts of what an apartment is, dont get me wrong these apartments are just what you need to appreiciate how it must have been in a real Venitian room in the time of Italian style two centuries ago, wonderful.I have to add that this hotel is very authentic but probably not suited to those whom find small wooden steps up to the lovely barn style single beds separated by a small table betwixed the beds.We found this unusual but very usable, here on this landing is a small wardrobe of which we choose not to use but its functional.
Now as were now on the bedroom balcony consider this, when in the middle of the night needing a call of nature you have to negotiate about 15 narrow half pitched steps in moonlight to get to the modernish bathroom. The bathroom is also functional having a bigish sink with the one mirror over the sink, the whole room is wet room style which is a good thing as the small shower 3 feet away from the sink and toilet suite is one of the things that even ancient Venitians would have baulked at. Its not that the small shower pan is a problem or that the adjustable faucet is pretty unadjustable its all about the shower curtain, imagine an umbrella that has been somehow turned on its side but with only enough curtain to cover its minimum surface area then you might come close to this contraption! Plus if your of a bigger body size then expect to flood the floor bigtime.
Anyway what the hell your on holiday and who cares if you totally soak the bog roll as there are loads more.
Now we exit the shower/toilet room.
To the right of the main door is a small kitchenette in area of about 15x15 feet total and the only way to describe the kitchen is something you might expect in a very reasonably large caravan.
It has a stainless steel sink, hot and cold water taps,drainer etc. Above this is a double steel door cupboards with plates and cups (Sorry but this is really it) and the other cupboard has a Coffee Making Machine, there is another cupboard with a couple of pans and a selection of cutlery.
We decided to eat out, but used the very good fast boiling kettle to make tea every morning.
There is also the best fridge Ive ever experienced in a hotel and this is under the sink.
When you go past the kitcenette you have 8 marble steps up to the lounge (The balcony bedroom is to the right above the kitchenette) This is a very good living area with two large eighties style 4 person sofas and a small table set between the original old double opening french windows and beyond these are two original double hinged storm shutters leading onto a wrought iron fenced balcony that is at least 20 foot long and 3 foot wide, here you are able to watch all the street life below you, see the sea to your left and peruse all off the other balconys opposite you with all of the other folks looking at you or you can send your man downstairs to croon back up at you from the same street, (Romeo and Juliette comes to mind) Back in the lounge is a small television with every channel you might like to watch in Crete and some of Greece.
So to sum up.
If you like authentic oldie world accomadation and really good hospitable owners thats not too far removed from our comfort zones at a really very good price then go to Casa Veneta and I assure you that you will not be disapionted.
From the moment we walked into this small hotel we were won over with the magic of the place and equally with the proprietors whom I think will not only book whatever you want, be it hire-cars or trips but Im sure if I had asked Stavros or George to walk on hot coals they would have directed me somewhere where I could do it!!

Room Tip: Rooms 6 and 7 have better views. If you are of a larger body size and infirm consider what I have s...
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed October 1, 2013

Right in the centre of the old town on the atmospheric Theotokopoulou, this is a real gem. The room was enormous, clean, bright and homely. The real stars of this hotel are the owner Stavros and his son Giorgios. I cannot remember ever being made to feel so welcome. We were offered lovely, home-produced Raki and sat listening to fascinating stories and nothing was too much trouble for Stavros. He gave us his mobile number (he knew we were spending most of our holiday in Sougia) and assured us that if we ran into any difficulties, or needed any help, we only had to phone! Giorgios gave us a recommendation for the best fish restaurant in Chania and the grilled sardines were outstanding. He recommended the best live music in Chania and he was spot on - it was a brilliant night. We can't wait to go back again.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed September 13, 2013

Stavros and his son, George, are wonderful hosts, you really couldn't ask for better, so friendly and warm.

I was sorry I hadn't stayed there.. I had booked the El Greco online a few doors down and found the place less than satisfactory so I spoke to one of the guests sitting at a table outside the Casa Veneta hotel who waxed lyrical about everything there and asked me if I would like to see (she had an apartment there) It was lovely! The beds were very comfortable, I sat on them, the pillows were as pillows should be, very comfortable, the flooring was marble throughout and the rooms beautiful, exquisitely decorated. You really couldn't ask for better! When the El Greco lost connection online and had to call a technician, I asked Stavros if I could use his computer to print my boarding pass and no problem at all! He's a lovely man. I wasn't a guest but was welcomed with a glass of his home made Raki. Just book this place!

Room Tip: Every room I saw was really lovely.
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  • Stayed August 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, France
Top Contributor
194 reviews 194 reviews
20 hotel reviews
Reviews in 52 cities Reviews in 52 cities
289 helpful votes 289 helpful votes
5 of 5 stars Reviewed August 25, 2013

The Casa Veneta hotel is located on one of the most pittoresque streets in Chania, right in the city center. It is perfect to discover this antique town with its charming harbour and authentic districts. Ask Stavros or George for help and you'll get instructions for just about everything - restaurants, shopping, excursions... We thoroughly enjoyed our stay.

Stayed July 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
2 reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed August 24, 2013

While traveling the islands a few months ago many locals urged us to get to Chania. Nobody could tell us why. (I kept asking, trust me :) ) Everyone just kept saying "trust me, it's special, get there."

The city is special. It's especially special because it's behind old city walls so cars cannot drive there... That means we could not see it when we first arrived BY CAR, and we were completely lost for I couldn't even tell you how long. It was my fiance and I in our little rent-a-car packed to the rafters with suitcases.

All we were circling through was a concrete city, no old city walls or water anywhere. And this part of Chania was bustling with people more than anywhere else (we had come from the small population islands). So much for a "special" place; this was a headache.

After realizing we had driven in circles more times than we could count, we were about to drive straight to the airport and go somewhere else, anywhere else.

I don't know and am frankly embarrassed to even think about how long it took us to finally swallow our pride and phone a local friend for help. We did, eventually, but were not optimistic we would find anywhere good to stay anyways. Fortunately, before we could think more about it, someone by the name of George with a hotel called Casa Veneta in Old Town Chania was calling us.

We answered and within minutes George (who turned out to be the owner's son) had figured out where we were, walked 15 minutes to meet us, knocked on our car window and introduced himself quick, then hopped into our car (packed to the rafters with suitcases remember), and guided us to a foreign parking lot, told us to park, and get out.

By that point we still saw nothing "special" here but seriously had nothing to lose, and figured we would just leave in the morning (George said that the hotel only had one night available anyways). For now, at least, we had a place to stay.

All the sudden we turn a corner with George, see the panoramic view of the harbor, pass through the old city walls, and end up in the most beautiful cobblestone side street for pedestrians only and lined with the most charming boutique hotels, shops, restaurants, and people.

We didn't even check-in or get to our room at Casa Veneta until hours after-wards--because we were talking in the lobby and drinking home-made Raki and wine with George and his father for literally hours. (And with our suitcases still with us no less.) They filled us with the best conversation and the stay was superb.

Best location, most charming boutique hotel, family owned by George's family forever, lots of history, and best service.

And, there is something about Chania Harbor. "Trust me, it's special, get there."

Room Tip: All room options available, just ask: suites, flats, two-story rooms, views. Everything.
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
casaveneta, Ιδιοκτήτης at Casa Veneta, responded to this review, September 14, 2013
Dear Lea,

Thank you very much for this great review. We feel really happy that we satisfy you at this level.
We hope to see you back in Chania and in our hotel.

THANK YOU VERY MUCH!!!

Yours,

George and Stavros
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Casa Veneta

Address: 55-57 Theotokopoulou | Old Town Chania, Chania Town, Crete 731 31, Greece
Location: Greece > Crete > Chania Prefecture > Chania Town
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Airport Transportation
Hotel Style:
#8 Best Value Hotel in Chania Town
Price Range (Based on Average Rates): $
Hotel Class:3 star — Casa Veneta 3*
Number of rooms: 9
Official Description (provided by the hotel):
Tucked away in a narrow side street in the old quarter of Chania, Casa Veneta has plenty of olde worlde charm.It is a new, four storey building which we have sympathetically reconstructed from an old Venetian facade. For your convenience we have a television lounge on the ground floor. We have kept the atmosphere of the Grand Venetian period by using stripped polished wood for our interiors, and giving some studios a gallery bedroom.A friendly, most charming base in an excellent location from which to explore this historic and atmospheric town. ... more   less 
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Also Known As:
Casa Veneta Chania, Crete

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