I have spent the second week of August at this resort with my husband and my 3 years old twins.
The best of this hotel are the pools, clean, warm and suitable for small children.
Since our main aim was to relax in safety and in the good weather (and we had a car! to get away!) we had overall a good week, even if we are dissatisfied with the points that follow.
Lunch was lovely, repetitive really but that's what meanly what people seem to eat in Greece so fair enough on that.
In the evening there were different themes, the Greek food again was lovely, but as soon as there was food not local (Asian, Arabic or Italian) the result was not really appealing. The quality of the children food was really poor, read spaghetti, wuster and sausages completely inedible.
The hotel itself is pleasant and clean, the big pirate ship for childrem was great but the rooms where somehow small and the cleaners, on top of waking us up every single morning chattering at 7 am, did not really go the extra mike with the cleaning, if there was a piece of item on the floor it would stay there and possibly just cleaning around it. I found sand in the 'clean' sheets.
The quality of the drinks of the all inclusive was ok, no better or worst than other places we have been.
What really we were not happy with is the entertainement (a part from the aquagym classes, they were great!)
Most of the clients appear to be Russian and entertainment directed at them. I could not use the miniclub - which was one of the reasons why we chose this hotel! - because the staff and the program were Russian! Same thing in the evening, performances quite poor and really out of place, dances on Mdonna or Michael Jackson soundtrack for far too long. We missed the Greek night, but thought it was better to actually go to Chania and live the real Greece.
You do need a car to get out of the hotel as it is quite isolated. The prices in the shop are ridicoulus - you can get anything you need half price from the shop crossed the road.
In summary, we did not have a bad experience, but it was not what we expected from the hotel website. If you are just interested in using the pool, eat and sleep that's fine.
If you want more of your holiday, such as entertainement that is related with the country you are visiting and finding an environment which could be international but not where you feel out of place not being able to speak Russian, than I would not recommend it.
We will not be back, but we may go back to Crete
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Report response as inappropriate
On behalf of the Louis Creta Princess, we would like to thank you for choosing our hotel and for taking the time to share your experience on TripAdvisor.
We are very pleased to read that you overall had a good week and that you found our pools and the cleanliness within our hotel excellent. Furthermore, we are glad to hear that you liked our lunch-offer, the different themes every evening, especially the tasty Greek selection, and that you found our hotel itself pleasant and clean with a great big pirate ship for children. Additionally, it pleases us hearing that the quality of our drinks was to your likings and that you enjoyed taking part in the aqua gym classes. Nevertheless, we highly regret reading that you found the quality of the children food poor and would like to inform you that future ideas and changes are already being discussed. Also, regarding repetitive lunch, we would like to say that we have a seven-days circulating menu plus an Asian corner and a fresh pizza station available on alternate days. As far as dinner is concerned, we were quite surprised when reading your comment, as the vast majority of our clientele rate it from delicious to superb. Further, we are saddened to hear that the cleaning by our usually highly praised housekeepers did not satisfy your needs. We were rather surprised when hearing this, as we have just recently retrained all our employees within the housekeeping department and have thus reached a very high level in cleanliness. This is not only what we say, but also the results from our other guests show great satisfaction. Nevertheless, we will still address your comment and remind everyone of the detailed cleaning process we have implemented. Be informed that we have already addressed the housekeepers in order to instruct the chambermaids to be quieter during early hours. As for your remark regarding the entertainment, we apologize for your disappointment and would like to assure you that we do not only favor one nationality at our hotel and that we have two teams, one for our Russian guests and a second one (mostly English speaking) for the rest. The same for the mini clubs. Still, we will follow up this matter and ensure that the standards are being kept. Moreover, we would like to inform you that the shop in our hotel does not actually belong to us; we are just renting it and have therefore no influence on setting the rates. Nevertheless, we will let them know about your opinion. We are distraught hearing that we were not able to meet your expectations and for this we would like to apologize. Hopefully the happenings will not prevent you from coming back to us or to any other of our beautiful Louis Hotels.
Thank you for sharing your opinion and we hope that we will get another chance to prove to you that we can turn your stay at our hotels into one of the best you have had in your life, just like we were able to do for the majority of our other guests. Hope to see you again soon!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.