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“Absolutely Amazing” 5 of 5 stars
Review of Casa Delfino Hotel & Spa

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Casa Delfino Hotel & Spa
5.0 of 5 Hotel   |   9 Theofanus Street, Chania Town, Crete 73100, Greece   |  
Hotel amenities
Ranked #4 of 118 Hotels in Chania Town
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
16 helpful votes 16 helpful votes
“Absolutely Amazing”
5 of 5 stars Reviewed August 13, 2014

My husband and I spent 5 nights here on our honeymoon this August. The entire length of our stay at Casa Delfino was wonderful, from the room to the staff to the food.
The hotel is located in the heart of Chania Town, a quick walk to everything you might want to see or do in the area. Cars are not permitted (or cannot fit!) on the streets surrounding the hotel, so you do have to walk a bit to get there. This wasn't a problem for us, even with our bags, as it was about a 5-minute walk from where our taxi left us, and easy to find.
When we arrived, check-in was quick and the staff was immediately at our service. Our bags were carried and we were welcomed with cool, fragrant towels and a map displaying all the best restaurants in the area. We stayed in the Master Suite, off of the main courtyard. The room was gorgeous! Margarita, the manager, explained to us that in the hotel's history, our room had been used to store wines; the architectural details reflect that in the ceiling beams and stone walls. We loved knowing that fun tidbit! Though we were right off the courtyard, we had no problem with noise - we even managed to sleep through breakfast right outside our room most days. The wifi was a bit spotty in the room, so we sat in the courtyard when we needed to send emails.
We each had a massage in the spa, which was a beautiful, if small, space. The massages were standard - Rania, the masseuse, made sure we were comfortable and helped us relax after so much traveling! I do wish they would include hot stone massages on their menu, as that's my favorite (maybe by the time I stay here again!).
The rooftop terrace has amazing views of the harbor. We did not partake in the bar services while up there, but instead used the space as a place to relax after a long day.
We only had breakfast at the hotel one time, but it was expansive and delicious! On our last morning, we had to leave very early to catch a bus. Margarita came to our room the evening before with a packed breakfast and snacks for us to take with us! How awesome is that?? She also brought an oatmeal, fruit, and yogurt treat that her mother had made which was, in a word, divine. We truly appreciated the thought she put into making us comfortable. Truly, the staff is what makes this hotel 5-star worthy. They were available at any time to answer questions and make recommendations.
The price of this hotel can be a bit steep, but it is worth every penny! If we ever return to Greece, we will definitely be staying at Casa Delfino again!

Room Tip: The Master Suite was GORGEOUS!
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  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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468 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
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English first
Hartford, Connecticut, United States
Senior Reviewer
10 reviews 10 reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 12, 2014

We arrived at Casa Delfino after nearly 24 hours of travel. The staff met us with cold towels and a smile. From the moment we checked in until our departure, the service was amazing. They handled dinner reservations, suggested day trips, and miscellaneous other details. The breakfasts were the best we had during our 10 day stay in Greece! We loved the courtyard in the hotel, and the location was perfect. A wonderful way to start our trip.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
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New York City, New York
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 11, 2014

This hotel is very special. The staff is excellent and take their time to make you feel comfortable and well taken care of. The rooms are all different and very special, restaurant recommendations are superb. We even had our rental car battery fail us and they called the proper people and told us to go out and enjoy the day and they would call us when everything was fixed! We didn't have to waste much time worrying about the problem. Do not hesitate to stay here.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Basingstoke, United Kingdom
1 review
5 of 5 stars Reviewed August 9, 2014

stayed here in July with my husband and teenage daughter. We had the room with a mezzanine where my daughter slept downstairs and gave her more privacy. The hotel has been beautifully renovated, modern, but you can still see parts of the original building. The courtyard for breakfast is gorgeous. The choice for breakfast was small but adequate and hot food is cooked efficiently to order. The staff were always very helpful and efficient. Nothing was too much trouble.

Step outside and you are right in the middle of the old down where you are spoilt for choice with places to eat and shop. We hired a car and had no trouble finding somewhere to park in the free car park 5 minutes walk from the hotel.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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sydney
Senior Contributor
32 reviews 32 reviews
29 hotel reviews
Reviews in 26 cities Reviews in 26 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed August 9, 2014

My wife and I are mature five star travellers.
We stayed at this location for six nights.
Our room the Onduman suite which had its own Hamman for our private use.
The hotels met our expectations as a four or five star resort with cleanliness attentive and friendly staff.
It must be noted that hotels such as this in the old town previously Venetian palazzos have no room views.
The roof terrace difficult to get to had views but was usable only in the late evenings due to lack of shade and intense heat.
The breakfast was substantial but unchanged and uninspiring.
The breakfast tables were tightly packed and could well have been stretched out into the full courtyard especially those tables in the strong sun.
Chania itself is a touristy city with few attractions.It has a pretty harbour and interesting maritime museum.

Room Tip: We liked our suite with the hamman
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  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
1 review
5 of 5 stars Reviewed August 6, 2014

Tucked away in one of the alleyways of the old town, Casa Delfino is like a home away from home. Intimate and perfectly located for walking around the old city/port. I stayed with my cousin and a friend for 4 nights and had an excellent experience. (The three of us are in our late 20s/early 30s.) The staff was extremely helpful and accommodating from the moment we walked in when they handed us cool towelettes and fresh squeezed orange juice. Their suggestions for dinner and beaches were spot on - really impeccable service! I had also organized a small surprise for my cousin's birthday that consisted of a small cake and champagne on their rooftop (beautiful view of the harbor), which was perfectly executed! They took care of everything! Breakfast in the mornings was also a treat! The staff was very attentive and was always around to provide us with anything that would make our stay more comfortable. In general, very pleasant and friendly. Also, dont miss a chance to use their spa!! I will definitely be returning to Casa Delfino and I would highly suggest you do the same!!

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Switzerland
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 6, 2014

I had a wonderful treatment at the spa of Casa Delfino Hotel. The setting is beautifully decorated and feels like an oriental hamam. The massage therapist was excellent. I usually don't ask for sports massage because if it's not skillfully done, it's just painful. But in this case, she performed a great 1 hour deep tissue massage, with the right amount of pressure to stretch and relax the muscles. I felt completely relaxed afterwards.
I highly recommend it

  • Stayed July 2014, traveled solo
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Casa Delfino Hotel & Spa

Address: 9 Theofanus Street, Chania Town, Crete 73100, Greece
Location: Greece > Crete > Chania Prefecture > Chania Town
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( Wi-Fi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites
Hotel Style:
#1 Business Hotel in Chania Town
#2 Luxury Hotel in Chania Town
#2 Romantic Hotel in Chania Town
#4 Family Hotel in Chania Town
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Casa Delfino Hotel & Spa 5*
Number of rooms: 24
Official Description (provided by the hotel):
Casa Delfino is a 17th-century Venetian palazzo that has remained in the same family for centuries. With just 24 rooms and suites, decorated with a mix of bespoke furniture and antiques, Casa Delfino is both intimate and exclusive. A pebbled courtyard of hand laid mosaics is a romantic oasis where guests can read, relax, or simply soak up the serene ambiance. ... more   less 
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Also Known As:
Casa Delfino Hotel And Spa
Casa Delfino Hotel Chania Town
Casa Delfino Hotel & Spa Chania, Crete

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