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“Very Unfriendly Staff at Reception” 1 of 5 stars
Review of Samaria Hotel

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Samaria Hotel
4.0 of 5 Hotel   |   69 Kidonias Str. | 1866 Square, Chania Town, Crete 73135, Greece   |  
Hotel amenities
Ranked #9 of 120 Hotels in Chania Town
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
“Very Unfriendly Staff at Reception”
1 of 5 stars Reviewed 1 week ago

From the moment we walked through the front door the reception staff looked down their nose & was most unfriendly. They were not helpful to find dining outside of the hotel. They claimed to not have a map of the town or port area or to know anything about it. It is probably the main feature of this delightful town & the hotel reception doesn't know anything about it - something is missing here - hospitality. When i showed the man at reception a travel book & inquired about shops we was completely useless. He wouldn't even phone the shop to get directions. We changed hotels & were delighted with the friendly staff at another hotel. The facility at Samaria was fine but the terrible service overshadowed everything else. I would never visit this establishment again.

  • Stayed April 2015, traveled with family
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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117 reviews from our community

Traveler rating
    94
    21
    1
    0
    1
See reviews for
18
42
3
33
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
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  • Danish first
  • English first
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  • Hebrew first
  • Italian first
  • Spanish first
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English first
1 review
5 of 5 stars Reviewed 1 week ago

Great service, rooms are clean and modern. Very nice bathrooms and comfortable beds. Breakfast is great with a variety of delicious foods. Conveniently located. Walking distance to all kinds of shops and restaurants and of couse the beautiful harbor. Love this place.

Stayed April 2015, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
18 reviews 18 reviews
3 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

We stayed a week in a superior room. Bathroom is Smart designed in order to have two guests. Hairdrayer is a professional one. Window has the right level of insulation because kydonias is a busy street. We have 6 channels on italian television. Children sleep in a sofa bed which is really a third bed. We appreticed all every single person of staff, their kindness and professionality. Parking is an extremely advantagious extra (8€ Per day). Breakfast is gorgeous, and also you can have dinner. A welcome present when you arrive and when you leave. We miss only bidet and double sheets in the bedroom. In sintesi the best hotel I ever have been. THANKS and Sas Efharisto para poli.

Stayed April 2015, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Limassol, Cyprus
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 4 weeks ago

Very nice hotel. I would rate it 4 stars very clean , quite new but the big difference was the friendly staff . Breakfast was quite nice but the girls were very helpfull. excellent location close to everything

  • Stayed April 2015, traveled as a couple
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 30, 2015

We are currently staying at the hotel, staff is very friendly and helpfull.
Room is clean and modern, very comfy beds!
Location is perfect, near the old town and shops.
Last night we ordered food from roomservice, the portions were big and very, very good! Totally worth the money.
Room doesen't include an iron, but reception sends one in your room when you need it.
Our room has a balcony facing a busy road, you van hear the noises of the city but when you close the door: perfect silence!
When we arrived, our taxi driver said that this is a excellent hotel and he was right. Even the exterior of the hotel is different than the other near here.
I highly recommend this hotel.

  • Stayed March 2015, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 2
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Athens
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 25, 2015

Very convenient location as it is situated in the center of the town. Restaurants, shops, cafeterias and bars are within 3-5 minutes walk. The hotel was recently renovated and it offers comfortable and well equipped in modern style rooms. All rooms have free wifi.The staff is friendly and polite. Excellent breakfast and very good restaurant, recommended for dining next to the pool. The bar offers a variety of cocktails. Finally the hotel offers free parking.

  • Stayed March 2015, traveled on business
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Senior Contributor
41 reviews 41 reviews
11 hotel reviews
Reviews in 21 cities Reviews in 21 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed February 28, 2015 via mobile

The hotel has great accommodations. The hotel is quiet, clean, and located in the heart of the town. The staff was professional and courteous. The breakfast every morning was fresh and tasted good. Great restaurants and shopping are a short walk away from the hotel. The private parking is in a secure area.

Stayed February 2015, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Samaria Hotel

Address: 69 Kidonias Str. | 1866 Square, Chania Town, Crete 73135, Greece
Location: Greece > Crete > Chania Prefecture > Chania Town
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Chania Town
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Samaria Hotel 4*
Number of rooms: 84
Official Description (provided by the hotel):
The Samaria Hotel has re-opened in November 2013 after a 12-month major refurbishment and has been turned to a Superior 4-star hotel, conveniently located at the center of Chania, within minutes walk from the Old Town and the Venetian Port. It is an ideal choice for both, business and leisure, offering quality accommodation, excellent facilities and friendly efficient service. Museums, Restaurants, bars, shops and entertainment are well within walking distance. Guest rooms are tastefully decorated to a contemporary style featuring hardwood floors, marble bathrooms with powerful rainshowers, fully flexible individually controlled air-conditioning, COCO-MAT Eco bed systems with feather toppers, fine cotton linen, large smart HD TV with internet connection and a wide range of satellite channels, direct-dial telephone, wired as well as wireless high-speed internet access (Wi-Fi), mini-bar, hair-dryer, laptop-size safebox, working desk and excellent sound insulation. Superior rooms additionally provide sitting area with a comfortable sofa, larger bathrooms, electric curtains, Nespresso coffee maker, luxury bath amenities, iron & ironing board, bathrobes and turn-down service. Executive suites provide separate sitting area with working desk and a second TV set, luxury marble bathroom with chromotherapy shower and marble bathtub, Nespresso coffee maker and all superior rooms facilities and services. The hotel's other facilities include a bar-cafeteria, an a-la-carte restaurant serving Mediterranean and local cuisine, an outdoor swimming pool, a well-equipped fitness center, daylight conference and meeting facilities, a business center, secretarial services and a private car park. High-speed wireless internet connection is available throughout the hotel at no extra charge while meeting rooms as well as guest rooms provide also wired internet connection. ... more   less 
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Also Known As:
Samaria Hotel Chania, Crete

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