We stayed at the hotel in the first week of October, looking for an easy relaxing autumn break. We had four lovely days of weather and a beautiful view over Mirabello Bay, but that is where the praise must stop.
Hera Village was advertised as a four star all inclusive hotel, but on arrival it quickly became clear this was no more than two star standard. We booked the package via an internet company, and it was clear that their ratings do not meet the standards of Thomas Cook and First Choice. I feel partly to blame for not doing more research into what "A traditional Cretan village" meant, as I didn't know the base of the beds was made of concrete. You can imagine this was quite uncomfortable for my wife who was 5 months pregnant.
The bungalows were very basic, but apart from the bed situation this wasn't a problem, as you only sleep in them anyway.
One real cause for concern was the lack of sunbeds. I am ashamed to admit that I had to adopt the continental method of getting up at the crack of dawn to secure one of the few beds around the pool that had an adjustable back, in order for us to have any comfort. The hotel was very quiet when we were there, but all the beds were usually teken by 9 30, god only knows what it must be like in the summer.
The food was basic but acceptable, generally something to eat all the time but again, definitely not 4 star standard. One woman in particular found plently to complain about, and she seemed to enjoy telling the whole pool her problems(yes you know who you are) but that didn't stop her filling her plate on a regular basis.
The other major problem with the hotel is its remoteness. I am all for staying out of the resort centre, but feel Hera Village was a little too detached. I like to have a walk on holiday, but was only able to go to Ag Nik once, as there is no real path on the main
road, making it a very dangerous experience, especially with a pushchair!! There is a bus that is supposed to pass hourly, but this was quite unreliable.
Ag Nik itself is very picturesque and well worth the visit, and the bus service back to the hotel was much better.
For those of you that enjoy snorkeling and diving, the waters around the hotel are some of the clearest I have ever seen. The sea is much warmer than the hotel pool, and is well worth the hazardous walk down the cliffside. Be sure to take some water for the walk back up, you will get tired.
The drinks were fine, plastic cups during the day, which I always think is a good idea, especially when children are around. The bar staff were generally fine, although one of them was very over opinionated.
Car hire is a very good idea, and on one of the cloudy days we were able to drive to the South and West of the island, making a few stops at different beach resorts and enjoying some breathtaking scenery along the way. Very good value at roughly £25 for the day.
I must make a mention for Ray, the restaurant manager. He always has a word for everyone and works incredible hours, and is the shining light for Hera Village. He also told me the hotel would be refurbished in the near future, due to most guests having similar problems to myself.
All in all, we still had a break, but it was the first time we were looking forward to coming home. Perhaps we have just been fortunate in our previous holidays? We have learnt that independant tour companies are not to be trusted in terms of star rating, and we will not be using them again.
I am not one for complaining usually and will tolerate most problems, but just feel I have been let down by the rating of this hotel.
- Also Known As:
- Hera Village Hotel
- Hera Village Bungalows Crete/Agios Nikolaos