My wife and I visited for a short honeymoon break after our wedding last year, to be honest we left a little disappointed and feel the wider reviews overplay how wonderful the place really is. To be fair the stay was v expensive and was our honeymoon so our expectations were high (and we were reassured by the reviews).
Where we were left a little underwhelmed:
- the location is hardly paradise. To be clear the apartments are contained within a small walled complex about 5 mins walk from the coast. There are no views from the apartments outside the complex (we had hoped of beautiful mountain views or perhaps overlooking the sea). To be honest though the immediate surrounding area is hardly the most picturesque in Crete, anyway. there is a disappointing amount of new builds and sites under construction between the main road and the coast, there is vey little authentic about the immediate area. A short trip up the coast also brings a depressing dose of brits abroad bars and hotels, which weren't what we envisaged either.
- the service was hugely attentive and Eleni and the team obviously work hard to make sure guests are well looked after - nothing is too much trouble (e.g. arranged vehicle hire on our behalf with very little fuss and paper work and reasonable cost). However, at times with so few guests in the complex, the level of attentiveness became a little intrusive.
- the hotel menu wasn't overly inspiring - a little too american at times, which left us yearning for more authentic fare.
- finally the spec of the apartments also seemed a little too british suburban new build. it was nice to have a private pool, but to be honest we expected more style or character given boutique hotel marketing
Sorry to be slightly out of kilter with wider reviews but if you are looking for something more authentic or characterful, this place may disappoint.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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We would like to thank you for taking the time to share your stay in Paradise Island Villas with us. We truly welcome and value all comments of our guests. It is our policy to be close to our guests and encourage them to offer us immediate feedback while still staying in our Resort, so we could act and improve their stay immediately. Direct feedback always helps us to try harder, in order to exceed your expectations and provide exclusive luxury services.
We are very pleased to hear your positive comments and kind words regarding our Boutique Villa Hotel’s service as well as the friendliness and service of our personnel. We do try to offer a different hospitality experience to our guests and we are happy you experienced it in your way. The Paradise team makes a continuous effort for personalized and concierge service and through extensive training we try to improve day by day.
Regarding your comments:
About our location: we are located in Anissaras, a very tranquil and developed area of the island, offering private villas and small country cottahes, away from any city noise or crowed areas of a town and touristic resorts. The area provides seclusion and privacy, important features for our guests. We are not sure if you tried walking to the beach, (just 5mins. walk) as it would have offered you the unique chance to experience a nice walk by a long coast of almost 5km of the Anissaras beach. Also we are not sure if you visited the three lovely traditional villages of Old Hersonissos, Piskopiano and Koutouloufari, just 10min. drive from our hotel, or the Lassithi plateau, 30mins. drive, offering the real traditional site of Crete. Our Guest Service always provides the best tips and advice to all our guests, regarding local sites and attractions.
Our guests appreciate the privacy and safety so we have made sure that the architecture and the layout of the property organised in that why, so maximum safety and privacy are offered. Regarding your comment about the views: we are really sorry that you did not share this with us, as we could have offered you another villa, at a different location in our property, with better views to the sea, the small "Harakas" mountain and the 10acres olive grove, just next to our hotel.
As we are a small, Boutique villa hotel, our customers will never queue at the bar or at the guest service, will enjoy their exercise with not having to share the fitness room with a crowd and will have a good swim and sunbath in the communal pools, sometimes, not having to share them at all. Our operation times for all our communal services are very flexible, so our guests will enjoy everything at their own time of convenience. At the time that you stayed in our hotel, July 2010, almost all the villas were occupied. This quite atmposhere is what our guests appreciate in our Boutique Villa Hotel.
As far as the menus are concerned: our breakfast menu offers a lavish selection of European, American and local dishes, looking to satisfy all different tastes of various nationalities. In our Ambrosia Restaurant, we offer Mediterranean and international cuisine of local produce and everyday our chefs prepare the "dish of the day", featuring Greek and Cretan recipes. Also once per week we organise a traditional Greek Barbeque night, at our BBQ area, where our guests enjoy real Greek food and meat, cooked and prepared in the local Cretan way. We are really sorry you did not experience our BBQ night or any other local dishes that we serve.
As we offer 12 individually designed and decorated villas, each with its own character we could had offered you another villa that may have been closer to your taste and style.
We are really sorry that you did not come in contact with our Management Staff during your stay, in order to bring to our attention your issues and give us in that way the possibility for providing all possible solutions and make your stay even more pleasant. We would like to express our apologies for any inconvenience caused during your stay with us.
Dear Guest, working with the greatest enthusiasm, constantly improving our services and taking into account your well intended, constructive criticism and comments, we truly hope that you would give us the opportunity to welcome you again in our hotel and we are confident that your highest expectations can be exceeded in Paradise Island Villas.
The Paradise Island Villas Management
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.