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“last minute break” 5 of 5 stars
Review of Mitsis Laguna Resort and Spa

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Mitsis Laguna Resort and Spa
5.0 of 5 Resort   |   Anissaras, Hersonissos, Crete 70014, Greece   |  
Hotel amenities
Ranked #3 of 4 Hotels in Anissaras
Plymouth, United Kingdom
1 review
2 helpful votes 2 helpful votes
“last minute break”
5 of 5 stars Reviewed September 7, 2013

beautiful hotel, exceptionally clean, friendly staff, great room overlooking the sea, beach just across the road literally ! Only downside couldn't get loungers by the pool as reserved all day even when not being used ! Buffet got a little boring and it was very difficult to get reservations at the other reastaurants on site you have to book 3 days in advance at 7am in the morning , I was meant to be on holiday ! Why do you have to be up so early to get a sun lounger and to book a reastaurant ?

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,010 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Virginia Water, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 6, 2013

We stayed at the Mitsis Laguana for two weeks (party of 9) and it was fantastic. The rooms and service were quality. Quite an expansive resort but something for everyone. The animation team where all friendly and not in your face but we spent most of our time at the quiet pool. The evening entertainment was disappointing for the adults (the bar only stocking beer, wine and ouzo) but we soon found our way back to the champagne bar! They could do more for the teenagers too I feel but we didn't have many complaints. The food was first rate with so much choice, buffet plus 5 restaurants which gave 5* service every day. Georgia the maitre'd for the 5 restaurants works wonders getting everybody in especially with a big party and we applaud her. Alex and Marco from animation team a favourite with the girls and Georgio in the quite pool bar the mums favourite! There's nothing in anissaras but for €7 you can get a taxi to hersonassis for boat trips and restaurants/bars/nightlife. Boat trip has to be with Yani, he will collect you from the shop/restaurant next to the hotel and drop you back with his mate George the parrot all for €20. Highlight of the holiday (book a packed lunch from the hotel the day before) or buy lunch in Sissi. Overall an excellent holiday with exemplary staff and service. Would recommend.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newport south wales
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 4, 2013

Wheneverr i write a review on trip advisor, i like to think my reviews are honest and fair. We stayed at the Misits Launga for a week starting on 23rd of August, we choose this hotel for my 50th birthday.

From the moment we stepped in i have never seen such a warm friendly welcome from any hotel i ever stayed in. Once we booked in we had a porter to take us to our room and show us around our room, so my advice is to make sure you got change to tip him.

The room itself was clean, with a double bed and a sofa bed for my 14 yr old daughter, would have been nice if she had a proper bed as it did seem uncomfortable and my husband ended up sleeping on it. The room also had a mini bar that was restocked with beer and soft drinks everyday and a safe you didn't have to pay for.The bathroom had 2 showers, with toiletries, bathrobes and slipppers. We had a massive balcony with both pool and seaview, it would have been nice to have sunbeds as the balcony was big enough.

We got up 6.30am on the first day to put towels on the sunbed as that was what a lot of people complain about on here, but there was still sunbeds free at 8am. It did depend on where you want your sunbed but even at 7.30am there were loads of spaces. Even when we went out for the day, we were still able to get them. The animation team are there trying to get you to take part in activties. The salt water is a nightmare if it gets in your eyes, so i took googles for my daughter to wear. Also the pool toilets are deadly, the floor is soaking and many time i nearly slipped.

The food in the main resturant is the same as any Greek hotel and the staff are very friendly, only once we had to wait to go in, otherwise we went straight in after having a warm welcome from Nina at the door. Men can go in wearing shorts, i didn't see them stop anyone for what they were wearing. The al carte resturant had to be booked 3 days in advance and i only ever had 2 people in front of me when booking. We did the italian and asian , the food and sevrice was outsanding. We were that inpressed we booked the italian again for lunch and that was in the evening when we booked it. We also tryed the crepe barand the lady was really friendly and made melt in the mouth crepe. There is also a bar over by the children pool that did toasties and hot dogs, which was nice.

As it was my birthday i treated myself to the spar, i went for a mud wrap and they let me use the spa pool free, i could have even used the steam room, I found it to be very clean, friendly and relaxing. I didn't find what i payed for to expensive and i would highly reccomend it as a treat.

We did go to the beach a couple of times, ok it is small but there are bigger beaches even if they don't belong to the hotel. Then again we didn't put towel on the sunbed as there were plenty of free ones. There are canoes and peddlos free or you can pay to go on a jet ski there. We did find the beach to be cooler then the pool.

There is a little train outside the hotel that does two trips and we did both, it is worth going on and we really enjoyed them, The lady who stands outside the hotel for the train is lovely and she can put you in the right direction if you want to know about the area, more so the our thomas cook rep.

The only downside is the evening entertainment, forget it !!. Most people are around the main building, ok we had a singer twice, otherwise you have to go over the otherside of the hotel. We went once to see the amination team do a show and i didn't think much of it. It is a small area with a bar that only sell limited drinks. It would have been nice to have a piano player or some sort of background music in the main area. In the end we take drinks back to our room and sat on the balcony admiring the view.

This hotel is not what we brits class as a 5* hotel more 4* but it is the best hotel i been too and I can't understand what there is to complain about on a large scale. I have already recomended the hotel to family and friends, otherwise if it was as bad as these people say it is that would be the last thing i do.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 3, 2013

we stayed at the laguna july 13 and to be honest we were delighted.....excellent food...yes the 3 day adv booking should be improved.
hotel was spotless!
creperie was amazing!
staff were really pleasant!
location maybe a negative however if you are looking for good accomodation...yes greek 5 star isnt uk 5 star...then give it a go.!

if you are a serial complainer then maybe try the ritz or stay at home!!!! however if you are an ordinary everyday person who is looking to enjoy a relaxing holiday in a good hotel then we couldnt fault it apart from the few negatives which i mentoned.
if you read some of these reviews you would think this place is a nightmare....its not!!!.... i think some ppl have been watching too many holidays from hell programmes!!!!!

  • Stayed July 2013
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cluj-Napoca, Romania
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 3, 2013

The hotel is really big, with many salty swimmingpools. Unfortunately the beach is really small, no sand, only stones and sometimes the see reaches way up to the road. The restaurant has really poor service, some of the waiters really don't care if you ask for something.

  • Stayed August 2013, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 2, 2013

Really good holiday I don't understand all the bad reviews!! Animation team were great. Food is lovely!! Friendly service, Fantastic :). Only bad point is that all the pools are really really salty even the kids pool all of them are really salty!!

Stayed August 2013, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed August 31, 2013 via mobile

This is a superficial hotel in that it it looks nice from the exterior but is on fact crap. An example being that at 9 am my girlfriend and I had to regularly queue to get into the disgusting canteen where dinner lunch and breakfast are served. The lady letting people in asker everyday if we would be so kind as to come earlier next time.????!!! I'm on holiday and thus is supposed to be a 5* hotel not a cheap s***hole which is what it is.

  • Stayed August 2013
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mitsis Laguna Resort and Spa

Address: Anissaras, Hersonissos, Crete 70014, Greece
Location: Greece > Crete > Heraklion Prefecture > Hersonissos > Anissaras
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#3 Romantic Hotel in Anissaras
#3 Luxury Hotel in Anissaras
#4 Family Hotel in Anissaras
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Mitsis Laguna Resort and Spa 5*
Number of rooms: 342
Reservation Options:
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Also Known As:
Mitsis Laguna Hotel Anissaras
Mitsis Laguna Resort And Spa Crete/Anissaras, Greece

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