Pagration Youth Hostel advertises many things which simply aren't included, and the maintenance of the building is lacking.
Amenities which are advertised but not included: central heating, wi-fi, safe deposit, information desk, washing machine and dryer, and 24-hour hot water.
I was there in March, and there was no heating in our female dorm. We had a fan, but it was very chilly in the room, and my friend and I were constantly shivering. Additionally, it cost money to take a shower with hot water, and the taps in the bathrooms did not have hot water. I would pay euro to take a shower, but after 5 minutes the shower water would turn icy and I'd have to sprint out and put more money in. Once the machine ate my money, and the staff wouldn't give me a refund.
The safe deposit is just the room where the manager sleeps. There was one young man working 24-7, and when I wanted to get my luggage I had to track him down or wake him up. Though there was an information desk, it was empty the whole time I was there, so in order to get maps, advice, etc, I also had to track the young man down. This man told me he was working for room and board, so it seemed to me that 1) he was overworked, and 2) there wasn't much incentive to provide good service.
I booked a private room, but when I showed up the manager had sent all the queen-sized sheets to the wash so we had no bedding. They gave us some small blankets in place of sheets. Even though they had advance notice, they weren't ready for us.
The wi-fi was out the entire week we were there. They sent us to an internet cafe 10 minutes away, where we had to spend more money to use the internet.
There is also no clothes dryer. After using the washing machine (which costs more euro), I had to walk up a rickety spiral staircase to the roof and line-dry my clothes.
I booked this hostel because I thought it was a good value for my money. But after paying for hot water, internet, and washing, it turned out to be more expensive than other hostels with better resources.
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