Don't know where to start. I am a Greek American that travels to Greece at least every year, so I know the country well. I'm generally well traveled and have experienced accommodations from low to exceedingly high end.
Here's the reality of this "boutique" hotel: They've put lipstick on a pig, are calling it something that it is not, and have attitude about it. The web site is very well done, contains photos of the property but is not in any way a true portrait. It is very good at showing the lipstick while hiding the pig. The owners have definitely done a great deal to decorate the place (in questionable, very kitschy but fun taste) but not addressed the really poor (in quality and age) shape of the place at all. It's possible that the suites in the front are ok (I did not get to see them) but we were placed in a shabby ghetto like room (called a suite) with a 70's bathroom that was disgusting. The furniture I suspect was meant to appear antique-y but frankly was nothing more than cleaned up flea market standards. I was dismayed to find that the safe was never bolted down and I had no problem moving it (all 125 pounds on me). We had an interior window suite (I've had that experience before and I was fine with it) that overlooked a steel spiral staircase. ***Note that these are their "family suites" - they finally admitted this to us after we arrived, saw the room and requested an upgrade. It gave us full and intimate access to the conversations of guests waiting for the elevator or going to breakfast not to mention the full sounds of the renovation crew through the night as they carried and clanged aluminum ladders up and down the levels desperately trying to finish the decor of the next floor in time for the high season bookings. I think this is a great indicator of guest services attitude at this place. Another indicator was the breakfast crew telling us that they were shutting down when we showed up 20 minutes prior to breakfast ending and the buffet had already been cleared. We thought it amusing the next morning when we were having breakfast at a cafe next door and saw one of the hotel kitchen crew running between the hotel and a grocery store with food basics mid morning. We canceled our end of trip return reservations and warned our friends to do so as well (I had given them the idea to reserve naively thinking the web site could not have been that off). The location was perfect. But that's it. We are still referring to it as our Magna Disasta.
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