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“Terrible customer service.” 1 of 5 stars
Review of The Athenian Callirhoe Exclusive Hotel

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The Athenian Callirhoe Exclusive Hotel
4.0 of 5 Hotel   |   32, Kallirois Ave. & Petmeza, Athens 11743, Greece   |  
Hotel amenities
Ranked #86 of 326 Hotels in Athens
Toronto, Canada
Top Contributor
87 reviews 87 reviews
33 hotel reviews
Reviews in 35 cities Reviews in 35 cities
76 helpful votes 76 helpful votes
“Terrible customer service.”
1 of 5 stars Reviewed September 8, 2011

We stayed at this hotel for 4 nights at the end of August and got a good sale price online. We flew in from Mykonos and took the subway into the city. It was fairly easy to find from the subway, about at 10 minute walk. The hotel itself is very nice and is very well cared for. The customer service is terrible. The front desk staff is so pretentious, we picked up on it the second we walked in. We struggled to get our luggage through the front door, no one even looked up or offered any sort of assistance. An offer to hold the door open would have been more than enough. There was a blond lady working the front desk that checked us in and she was so snooty it was disgusting. No hello. No welcome to our hotel. No information on how the hotel works and where things were. No offer of information on the city. Nothing. The elevator is one of those old ones that you have to manually open the door. The elevator is right next to the reception desk, there were two men in addition to the blond. No one offered to hold the elevator door so we could get our luggage in. We stayed there for 4 nights, we passed by that front desk at least 4 times per day as we came and went, only ONCE did someone look up and acknowledge us as we passed by. Once. That is terrible customer service. A hotel…a FIVE star hotel…should make its guests feel welcome. This one did not. This one didn’t even come close. That is not 5 star to me. The breakfast was 24 euro per person per day. We did NOT pay for this. That is outrageous. Even in Santorini and Mykonos, the breakfast wasn’t even close to that, and those islands are expensive. There is a supermarket a couple blocks away. We bought yoghurt, fruit, cereal and milk, moved all the snacks out of the way in the fridge in our room and had our own breakfast. The room itself was nice looking, the bed was very comfortable. The patio had 2 doors to block out noise from outside, as the hotel is located on a very busy intersection. It does block out some but it’s still quite loud. The walls are not soundproof, we heard our neighbors arguing no problem. I couldn’t have slept without earplugs. In the bathroom, the water pressure was low and the water would switch from scalding hot to warm and back. The shower curtain didn’t go all the way around the tub so it leaked. We were on the fourth floor and we looked out to an abandoned apartment building. We did go up to the restaurant (open only after 7:30pm) to see the acropolis view this hotel boasts about. It’s not bad but you can only see it from certain parts of the restaurant. I’m not sure how many rooms had an acropolis view, but it couldn’t have been many, the building next to us was just as high and stood between the hotel and the view. As for the gym, we were very unimpressed. It was in the basement with low ceilings. The treadmill was obscenely loud and we feared the belt would snap at any moment. Not a five star gym, that’s for sure. I would never stay here again. I would never recommend this hotel.

  • Stayed August 2011, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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380 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
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Vienna, Austria
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed September 5, 2011

Impressed with hotel overall.Clean modern relatively large room for Europe.Central and close to the city.Prices seemed OK.But the breakfast was poor in that the small room was always crowded and staffing was at a minimum.Food was adequate-no more.The big let down was the hyped up restaurant on the top floor.This should have been great.It has a fantastic view rght over Athens and the view of the Acropolis was unbeatable.But it was a hot summer night-no windows open and the air conditioner on so cold we needed to go back to the room to get jackets.Also the food was very ordinary.In summary-recommended-just don"t eat there.

Stayed September 2011, traveled with family
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moscow, Russia
Contributor
20 reviews 20 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed September 5, 2011 via mobile

Not the best rooms, noisy street and you hear neighbors, not very welcome personnel.
But good location and great restaurant at the roof.

  • Stayed August 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lititz
Contributor
11 reviews 11 reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 4, 2011

very comfortable though beds very firm. Clean, modern feel. Very good variety of breakfast food and drink. Easy walking distance to plaka and antiquities. Rooms at front of hotel pick up road noise. Would stay there again. Front desk helpful and accomadating . Price reasonalble

  • Stayed September 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 29, 2011

This hotel is OK is 3 or 4 star. It is clean and centrally located but I think for the price you can do a lot better. The first 2 nights we had a room facing the road which was unbelievably noisy. I had to go out and buy earplugs after the first night. The last 2 nights we had a room facing inside so although you didn't have a view it was much quieter and the room was much more spacious. Breakfast was not very good and very busy so service wasn't good either although the staff was friendly and was trying. I asked for connecting rooms for the children and they said they didn't have any.

  • Stayed July 2011, traveled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal
Top Contributor
52 reviews 52 reviews
27 hotel reviews
Reviews in 43 cities Reviews in 43 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed August 25, 2011

Small boutique hotel. Great location. Leasure walk from the Plaka, the Acropolis. A plentiful and diverse breakfast included (you press you own fresh orange juice). Rooms are small but clean. Internet access in room. Excellent cuisine at the Restaurant on the roof garden.

Room Tip: Some rooms have balconies
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  • Stayed August 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
florida
Top Contributor
63 reviews 63 reviews
16 hotel reviews
Reviews in 25 cities Reviews in 25 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed August 4, 2011

Hotel is kinda small but very comfortable. Easy walking distance to metro and other areas. If you are looking for views, etc. not the place-but we were not. Room and bathroom were good size and clean. We were disappointed as roof top terrace did not open until July so not what that is like.
Breakfast area was nice and breakfast was very good.
Hotel staff very nice and eager to please.
A good place to stay to see the sights and return to -not to lounge and relax by the pool, balcony, etc. which is what we wanted/expected in Athens.

  • Stayed June 2011, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Athenian Callirhoe Exclusive Hotel

Address: 32, Kallirois Ave. & Petmeza, Athens 11743, Greece
Location: Greece > Attica > Athens
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
#21 Business Hotel in Athens
#44 Luxury Hotel in Athens
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Athenian Callirhoe Exclusive Hotel 4*
Number of rooms: 84
Official Description (provided by the hotel):
The Athenian Callirhoe Exclusive Hotel is a unique Luxury Boutique Hotel in the heart of Athens City where style and comfort are happily coupled to offer a pleasant stay with the finest accommodation and delightful culinary experiences. ... more   less 
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Also Known As:
Athenian Callirhoe Exclusive Athens
Athenian Callirhoe Exclusive Hotel

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