When we first arrived in Athens we were shunted to the Herodion Hotel, even though we had originally booked for the Hera. When we returned to Athens before leaving Greece we ended up at the Hera Hotel, but was left feeling that perhaps we should have opted for the Herodion instead.
The hotel itself was not bad. It is very conveniently located, within walking distance of Plaka and the Parthenon, although the narrow street in front was quite congested. We were given a room on the first floor, which had a very small narrow window with no view whatsoever. The room was small though not uncomfortable. The bed was somewhat saggy but did not interfere with our sleep comfort. What was problematic was the room heater, which was difficult to control, and we often ended up with an almost oven-like temperature in the room. Fortunately we could just open the small window to provide some cooling relief. The toilet was strange. I think it was meant to be handicap friendly, but that meant an over-sized toilet bowl which was extremely uncomfortable. The shower stall was also too narrow, with no proper screens, so every shower was a struggle which left the whole bathroom wet. There was free wifi in the room, but this was often not working for some reason on our mobile phones. Breakfast was decent and ample. The wifi is much better in the breakfast room.
There is a very small basement car-park, which was helpful if you had a rental car.
The reception counter deserve some specific comment, and shows how important it is for hotels to deal with this issue. When we arrived at the hotel after a very long drive from Varoia, we drove up onto the hotel front as the street in front was already over-congested and without any street parking. The evening male receptionist popped his head out and made some condescending remarks about our driving up to the hotel. He made no effort to help us unload our bags and to assist our arrival. It was only after I complained about the lack of street parking, that he pointed out there was a small basement carpark. Quite frankly, we were pretty turned off by this time, and if not for the fact that the room was already pre-paid, we might have gone down the road to find another hotel. Having made this point about the bad evening reception we received, I should be fair to point out that the next morning, the male receptionist was uber-friendly and helpful when I need to find the way to the car rental agency to return the car.
Overall not an unpleasant hotel, but I will rate it below par because of the poor reception we received.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
February 4, 2013
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Thank you for taking the time to post your review.
I am really sorry to hear that you were not satisfied with your stay.
Regarding your comments on the room, as checked, you were allocated on Standard twin room, however, upon your arrival, you requested a double bed room, where the only available, was the one that we offered you. Indeed we do have some handicap friendly rooms, with a specially designed larger bathroom, as you were informed upon check-in. Each room has an individual heating control system. Perhaps you had turned on the heating, which could explain the warm atmosphere in your room.
For your arrival, I am sorry to hear that our receptionist didn’t assist you as you expected. However, as I was informed, he came out to check if everything was ok since you had parked the car at the entrance of the hotel, instead of the parking. Then, one of his colleagues assisted you with your luggages and parking the car, since the receptionist was occupied with other guests.
Once again I am really sorry that you were not satisfied with our services. I hope that you will give us the opportunity to restore our good reputation and hospitality on your next trip to Athens.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.