When we arrived we were greeted by very friendly reception team. They offered us a room upgrade and use of club lounge and spa for an extra cost which we accepted. Could not fault the room, cleanliness, brilliant service, view, food - shall I go on. The hotel shuttle bus service to the centre was very regular and comfortable, and the driver very professional and friendly. There was also a tram stop 2min walk from the hotel which was just as efficient and very regular (average 3min wait for tram and 4 stops into town). You would walk to the centre in about 15min. Don't use the taxis unless you have to as they always overcharge and rip you off. Overall a fabulous hotel!