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“Great Hotel” 4 of 5 stars
Review of InterContinental Athenaeum

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InterContinental Athenaeum
5.0 of 5 Hotel   |   89 - 93 Syngrou Ave, Athens 11745, Greece   |  
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Ranked #25 of 326 Hotels in Athens
Perth, Canada
Top Contributor
160 reviews 160 reviews
11 hotel reviews
Reviews in 41 cities Reviews in 41 cities
42 helpful votes 42 helpful votes
“Great Hotel”
4 of 5 stars Reviewed December 8, 2013

We thoroughly enjoyed our stay here. Check was very quick and efficient. Friendly service. Shuttle service to downtown was very good and helpful. Room was clean and housekeeping was very friendly. Thankyou. We would stay here again. Good location.

  • Stayed November 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICAthens, Guest Relations Manager at InterContinental Athenaeum, responded to this review, December 9, 2013
Dear PerthDarter,

Thank you for staying at the Athenaeum InterContinental whilst visiting Athens last month. Guest satisfaction is our primary concern and it is always a pleasure to learn that we have met our guests’ expectations. We thank you for taking the time to share your kind comments and look forward to welcoming you back in the very near future.

Yours sincerely,

Martha Pallis
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,190 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (215)
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Cairo, Egypt
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed December 6, 2013

I stayed at this Hotel in April 2013 for 5 nights. Checking in was very nice, the staff was helpful and friendly. The hotel seemed to be geared more for the business traveler and felt and looked more like an office building. The room was very nice and modern and clean and comfortable. The location was not the best for the vacationer, but there was a bus that was available to transport us to the city center and had several stops along the way. We were disappointed that the pool was closed, even though it was only April and the weather was hot during our stay.

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICAthens, Guest Relations Manager at InterContinental Athenaeum, responded to this review, December 9, 2013
Dear CookiesLady12,

Thank you for selecting the Athenaeum InterContinental to stay with your family during your holidays in Athens.
We would like to thank you for taking the time to share your kind comments about the hotel facilities and staff. May I take this opportunity to inform you that as our swimming pool is located outdoors and operates in the summer months, we usually open the pool in May, depending on the outside temperature. As this year the weather was unusually warm during the month of April, we decided to open the pool for operation on the 20th of April and regretfully you must have missed its operation only for a few days.
Once again, thank you for your feedback and we hope to have the opportunity to welcome you back in the near future.

Yours sincerely,

Martha Pallis
Guest Relations Manager
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Doha
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed December 3, 2013

A straightforward welcome and good busboy service to the room which is large and comfortable.
Soft beds and easy access to the net.. Hotels used to make a good living from phone bills and pay channels. Now add the net to that list. Not cheap. Breakfast outstanding. All the service from lobby to restaurant very pleasant and very helpful. I would stay here again.

  • Stayed December 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICAthens, Guest Relations Manager at InterContinental Athenaeum, responded to this review, December 4, 2013
Dear Stephen C,

Thank you for choosing to stay at the Athenaeum InterContinental Athens whilst travelling to our city on business. We truly appreciate the time you took to write a review about our hotel and are delighted to learn that your stay with us was an enjoyable one. In particular, we have noted how pleased you are with the service you received as well as with the ‘outstanding’ Cafezoe breakfast buffet. We thank you again for your kind comments and look forward to welcoming you back in the very near future.

Yours sincerely,

Martha Pallis
Guest Relations Manager
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Leeds, United Kingdom
Top Contributor
91 reviews 91 reviews
11 hotel reviews
Reviews in 37 cities Reviews in 37 cities
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed November 25, 2013

I came here for a work event at a nearby conference venue. The hotel is comfortable, large, the staff at the guest services and reception were really friendly and helpful.

The rooms are very nice, but not 5* - I'd say 3-4* facilities (pool was closed, breakfast was rushed and you pay for wi-fi?). House keeping was efficient and to a high standard, the noise wasn't too bad.

The prices are definitely 5*, looking at around 6.50 for a small cola, and the service in the bar was very underwhelming. We went for a drink and I asked fro a menu for drinks - soft drinks, coffee etc... I was given the cocktail menu - when I explained what I wanted it was blank looks and a walk off.

Breakfast was amusing - at one point the waitress removed my friends plate whilst she still had the fork in her mouth - a clear sign we were in their way.

The location is around 1.5 miles (walking) from the main square. There is a shuttle service there free from the Hotel which is quite good, the location is not the best - quite a number of adult shops around and I didn't feel 100% comfortable walking around the area on my own.

The hotel has a chain feel to it, quite friendly in some areas but probably not my first choice when I return to Athens.

Room Tip: Ask to overlook the pool, the noise on the road side is not too bad.
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  • Stayed November 2013, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICAthens, Guest Relations Manager at InterContinental Athenaeum, responded to this review, November 27, 2013
Dear Rachael H,

Thank you for selecting the Athenaeum InterContinental during your visit to Athens and for taking the time to write a review.
Customer satisfaction is our primary concern and we are very sorry to learn of your disappointing experience. We have noted your comments and would like to express our sincere apologies for the lapse in service on our part. While we aim to deliver a high standard of service at all times, on rare occasion, lapses occur and we appreciate any feedback that will assist us in further improving upon our service.
Once again, thank you for taking the time to share your constructive comments and we hope to have the opportunity to welcome you back in the future.

Yours sincerely,
Martha Pallis
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aylesbury, United Kingdom
Senior Contributor
31 reviews 31 reviews
18 hotel reviews
Reviews in 24 cities Reviews in 24 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed November 22, 2013 via mobile

I spent three nights here for a conference. The hotel is situation in rather ugly part of Athens so it's a welcome sight when you walk into the lobby and it's modern, clean and spacious. The reception staff were welcoming and efficient and my room was clean and comfortable. The double glazing kept the high level of road noise out but it did mean that you couldn't really get any fresh air in the room unless you were prepared to put up with the noise. And happily the shower was powerful too.

There was a good choice at breakfast and the buffet lunches were excellent with a wide mix of hot and cold, all very tasty and fresh and lovely friendly staff.

Bar prices are as you'd expect - HIGH!

The free shuttle bus to and from the centre of town was very useful and the concierge was very helpful and recommended an excellent restaurant to us (Strofi).

The conference rooms were fine (Lamda, VIP, Ballroom) even if they didn't have any natural light. The chairs were comfortable and there was always plenty of water available.

I was here when there was another much bigger conference on and at times the hotel was really busy. However, it's so large that it coped well and the staff seemed confident and skilled in handling such large groups.

So all in all great for conferences but you'd get lost in this hotel if you wanted a city break.

Stayed November 2013, traveled on business
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ICAthens, Guest Relations Manager at InterContinental Athenaeum, responded to this review, November 25, 2013
Dear HandofLeaning,

Thank you for staying at the Athenaeum InterContinental during your recent visit to Athens.
We are delighted to learn that you had a pleasant stay and that you were satisfied with the level of service from our staff. Moreover, we are pleased to know that as a conference delegate, our facilities and food choices met with your expectations.
Once again thank you for taking the time to share your kind comments and we hope to have the opportunity to welcome you back in the near future.

Yours sincerely,

Martha Pallis
Guest Relations Manager
Report response as inappropriate
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cheshire
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed November 14, 2013

its a good walk to town or 2 metro stops the area is not bad but not good. The hotel pool is not open after September and the spa is £15.00 to use ! The room service is great. Everything's costs extra. There is a free minibus to town and that is efficient and quick and FREE. The drivers are not chatty. Its a chain style big hotel and if you get it for the right price you won't be disappointed its a business meeting hotel.

Room Tip: breakfast is abundant but expensive
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICAthens, Guest Relations Manager at InterContinental Athenaeum, responded to this review, November 15, 2013
Dear flo1Cheshire,



Thank you for choosing to stay at the Athenaeum InterContinental whilst visiting Athens earlier this month. We greatly appreciate your feedback and would like to take this opportunity to clarify that we have an outdoor pool that operates during the summer months and weather permitting, may remain open even later. For example, this year, our pool closed on 4 November due to the fact that we had warm weather in Athens in October and early November. With regard to the I-Spa by Asian Spa City Retreat, if a guest wishes to use the wet areas (sauna, steam room, Jacuzzi, footbaths and event showers) the cost is Euro 15. However, if a guest has a spa treatment, the use of the wet areas is free of charge. We have also noted your comment about the cost for breakfast and would like to inform you that our price for breakfast is in line with our competitors in Athens. We thank you again for your valuable comments and look forward to welcoming you back to the Athenaeum InterContinental Athens.



Yours sincerely,



Martha Pallis

Guest Relations Manager
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Tel Aviv, Israel
Top Contributor
58 reviews 58 reviews
43 hotel reviews
Reviews in 35 cities Reviews in 35 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed November 7, 2013

the hotel is big, the lobby looks new and very decorated, when you go up to the room it loos a bit out dated, but very clean.
the room is big and very comfortable.
bathroom is well equipped and clean.
service is great, and breakfast is the best.
they gym is not so big, but good enough with water and towels and all needed equipment.
the problem is the location. nothing to do in the hotel area, need to get a taxi to city center where all the restaurants and street markets are.

Room Tip: try to get a room not facing the street, if u want the window open to avoid the noise.
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  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICAthens, Guest Relations Manager at InterContinental Athenaeum, responded to this review, November 8, 2013
Dear Hagai9,

Thank you for staying at the Athenaeum InterContinental during your business trip to Athens this month. Guest satisfaction is our primary concern and it pleases us to learn that you enjoyed the comfort of our rooms, our high level of service and facilities as well as our extensive breakfast buffet. May we take this opportunity to inform you that while our hotel is situated in a residential and business area, we provide a complimentary daily shuttle bus service to Syntagma square. We thank you for your kind comments and look forward to welcoming you back to the Athenaeum InterContinental Athens.

Yours sincerely,

Martha Pallis
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Athenaeum

Address: 89 - 93 Syngrou Ave, Athens 11745, Greece
Phone Number:
Location: Greece > Attica > Athens
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Athens
#13 Luxury Hotel in Athens
#14 Business Hotel in Athens
#18 Family Hotel in Athens
#23 Romantic Hotel in Athens
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Athenaeum 5*
Number of rooms: 543
Official Description (provided by the hotel):
No wonder the Athenaeum InterContinental has been named Greece s leading hotel time and again. Athens largest guestrooms, award winning fine dining venues and a central location appeal to business and leisure travellers alike. Within a few kilometres are the Acropolis, the Parthenon, the Temple of Apollo and the Pláka. Metro and tram stations are also nearby. ... more   less 
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Also Known As:
Intercontinental Athenaeum Hotel Athens
Intercontinental Hotel Athens
Intercontinental Hotel Athenaeum

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