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“Disappointing” 3 of 5 stars
Review of InterContinental Athenaeum

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InterContinental Athenaeum
5.0 of 5 Hotel   |   89 - 93 Syngrou Ave, Athens 11745, Greece   |  
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Ranked #25 of 326 Hotels in Athens
None, Italy
Top Contributor
60 reviews 60 reviews
22 hotel reviews
Reviews in 24 cities Reviews in 24 cities
65 helpful votes 65 helpful votes
“Disappointing”
3 of 5 stars Reviewed August 31, 2013

I've stayed in IC hotels before and been very pleased with pretty much everything, and this is what influenced my decision to stay at the Athenaeum. However, it was a disappointing experience of several levels from reception staff that were just not particularly welcoming to a room that was in desperate need of modernisation - tired carpets and what seemed to be a very fragile electrical system.

IC must still be about the only hotel that still charges for its WIFI connectivity. I wonder when they will adopt a free standard across the board? In the meantime you are subject to hourly charges. The minibar was locked! despite my lack of need for items from the minibar, I do find it useful at least having access to some cold space to store my own stuff without the hassle of getting keys off reception to do so. Similarly the TV system is now very dated and difficult to navigate, with pay-to-view items mixed in with free view channels. What happened to just normal TV with the need to navigate a menu system with a hardly working remote control? All the same, I would expect more from a hotel group with a top reputation.

On the plus side the breakfast buffet was not bad, not the greatest. It was a limited variety but what was available was fresh and tasty.

The location of the hotel may put off some people but actually we had no problem walking the 20 mins or so up the road to Hadrian's Arch/Botanical gardens and nearby entrance to the Acropolis (I walked it with my 3 young kids aged 4, 8 and 10). Despite this there is also the hourly shuttle bus service that takes you to the main square opposite the parliament building. Be warned, the patrons of this bus service have as much a concept of queuing as the worst of people and if you are expecting to make it onto the bus at either end you will need to ensure you show up early and get to the front of the queue when the bus opens its doors otherwise you will not get on. I think the IC needs to install a proper bus stop and queuing area at both ends to enforce this - otherwise it will remain a "free for all".

The pool was nice and enjoyable but that is pretty much all there is to keep the kids entertained and there is no shop on site for just small snacks and drinks - if you want that sort of stuff you either have to swallow the minibar prices (and call down to get someone to unlock it for you) or you can walk out of the back of the hotel and patronise the small kiosk run by a friendly local lady.

When our day for checkout came, despite us securing a late 2pm checkout, we had staff knocking on our door to check on the minibar and to clean the room several hours before our time to leave. I just found it a little inconsiderate.

All in all, very disappointed with the standard of service and in-room facilities and certainly not on the same level as the IC hotels I have used in Asia.

Room Tip: For snacks, head out of the lobby and turn right. At the corner of the hotel make another right and...
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  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICAthens, Guest Relations Manager at InterContinental Athenaeum, responded to this review, September 3, 2013
Dear OrientalSweetlips
Thank you for selecting the Athenaeum InterContinental for your recent visit to Athens while travelling on vacation earlier this month with your family. Customer satisfaction is our primary concern and we are very sorry to learn of your disappointing experience. We have noted your comments about the level of service you received upon check in as well as the discomfort you experienced on your departure date by our Mini bar and Housekeeping staff and would like to express our sincere apologies for the disappointment caused to you. Lapses in our usually high standards of service are indeed rare and we appreciate any feedback that will assist us in further improving upon our standards.
May we also take the opportunity to inform you that currently most of our rooms have been renovated and remaining of the rooms are scheduled to be completed in the near future. We have noted your comment about our mini bars being locked and would like to mention that they are daily checked and sealed and the mini bar key located on top of the mini bar next to the mini bar price list. Regarding the TV system in our hotel, I would like to apologize for the inconvenience caused to you and would like to inform you that we are in process to reviewing our TV system so as to upgrade it.
We are pleased that you enjoyed the facilities of our swimming pool and we would like to point out that apart from the main restaurant which is next to our pool there is also a Pool bar available operating daily during pool hours from 09:00 am to 20:00 hours providing snacks and refreshments. Your feedback is greatly valued and assists us in identifying areas in need of improvement. We thank you for staying with us and hope to offer you a more pleasant stay in the future.
Yours sincerely,
Martha Pallis
Guest Relations Manager
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1,193 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (216)
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English first
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed August 31, 2013 via mobile

The hotel has a beautiful lobby but the good things stop there. The staff is very aloof and detached and will only engage you when you find them. The rooms also feel a bit sterile and outdated and the bed was very uncomfortable. Maybe I just caught them on a bad day, but it was a very bad first impression.

  • Stayed August 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICAthens, Guest Relations Manager at InterContinental Athenaeum, responded to this review, September 2, 2013
Dear TREXXOR,

Thank you for choosing to stay at the Athenaeum InterContinental Athens and for taking the time to write a review. It is with regret that we learn that your stay with us did not meet with your expectation and we would like to apologise for the disappointment caused to you with regard to your room and the staff service. May we take this opportunity to inform you that most of our rooms at our hotel have been renovated and we plan to renovate the remaining rooms in the near future. We thank you again for your valuable feedback and we hope to have the opportunity to welcome you back to our hotel in the near future.

Yours sincerely,

Martha Pallis
Guest Relations Manager
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Budapest, Hungary
Senior Contributor
41 reviews 41 reviews
18 hotel reviews
Reviews in 22 cities Reviews in 22 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed August 29, 2013

We stayed here one day in between flights. We booked a club room and at check in, were escorted from the lobby to the club where check in was handled. This was great since the hotel lobby was extremely busy. Check in was quick and efficient and we were in our room less than 15 minutes after arrival. The view of the Acropolis from our room was stunning during the day and beautiful in the evening. The room and bed was very comfortable and provided all we needed for our short stay. The hotel provides a courtesy shuttle to the main square which we used with no problems. The hotel staff were very accommodating and assisted us with our questions several times. Great hotel!

Room Tip: Acropolis facing rooms are great
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  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICAthens, Guest Relations Manager at InterContinental Athenaeum, responded to this review, August 30, 2013
Dear TravelnurseUSA,

Thank you for choosing to stay with us at the Athenaeum InterContinental Athens earlier this month while travelling on business.We are delighted that your stay with us fulfilled your expectattions with regard to comfort, facilities and service.We trust that when you next visit Athens, we will have the pleasure of welcoming you back to our hotel.

Yours sincerely,

Martha Pallis
Guest Relations Manager
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San Francisco, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 29, 2013

Beware of finding a good rate online for this hotel, as we did, only to discover that breakfast is not included. Normally, this would not be a problem; you'd go around the corner to a cafe. But this hotel is not in the center of Athens, and there are no cafes or restaurants nearby. The charges for the hotel buffet breakfast: €24.50 for Continental; €34.50 for the full buffet (eggs, etc.) and this is per person. A room service breakfast amounts to exactly the same thing.

Otherwise, the hotel is good, efficient, lots of conferences going on, helpful staff, bus to the center of Athens.

Room Tip: It's worth a little extra for a room with a view of the Acropolis.
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  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICAthens, Guest Relations Manager at InterContinental Athenaeum, responded to this review, September 4, 2013
Dear LR282013,
Thank you for selecting our hotel for your accommodation whilst visiting Athens last month. We are delighted to learn that the facilities at our hotel and the high level of service you received from our staff were to your satisfaction. With regard to your feedback about our prices for breakfast, we would like to take this opportunity to advise you that they are in line with our competitor hotels in the city however, your feedback has been duly noted. Once again, thank you for your valuable comments and recommendation. We hope to have the opportunity to welcome you back to our hotel in the very near future.
Yours sincerely,
Martha Pallis
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Owings, MD
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 28, 2013

This hotel was our anchor when we visited Greece. The staff are helpful, accomodating. The facility was clean up to date and comfortable. Upgrade to the club accomodation particularly if you are travelling with children or young adults, it well worth it. Breakfast becomes free and snacks, drinks and choice Greek appetizers are available all day. Make venturing out to choice restuarants a pleasure without worrying about cost. They also have shuttles available to downtown. Bonus, the Acropolis is also visible from the top floor. Theodore, one of the Managers is a great guy, very pleasant and helpful. In all, enjoyed our stay here while getting to know a little bit of Athens and Greece.

Room Tip: Suites at the club level cost more but worth it.
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICAthens, Guest Relations Manager at InterContinental Athenaeum, responded to this review, August 29, 2013
Dear peel2md,
Thank you for staying at the Athenaeum InterContinental during your visit to Athens this month with your family.
We are pleased to know that you had a pleasant experience using the facilities of the hotel and in particular our Club InterContinental lounge as we comprehend how important it is for a guest travelling with children and young adults to feel comfortable.
Your kind comments about our Theodore from Club InterContinental are highly appreciated and we will be happy to convey them to him.
We are delighted to learn that you enjoyed every aspect of your stay and look forward to welcoming you back to Athens and the Athenaeum InterContinental on your next visit
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athens
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 27, 2013 via mobile

our stay was a gift from a friend... the moment we walked in you could feel the luxury ambience... friendly staff... room wad big and the bed and pillows were absolutely confortable...
down parts were that the mini bar was expensive and coffees on the pool area were too but definetely tasty.
overall it was a nice pleasant stay...

definetely five star hotel.... bravoo

  • Stayed August 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICAthens, Guest Relations Manager at InterContinental Athenaeum, responded to this review, August 28, 2013
Dear Christine Marga…G,

Thank you for staying at the Athenaeum InterContinental during your visit to Athens.
We are pleased to learn that you had an enjoyable stay in our hotel and that the comfort of your room, the ambience of the hotel and friendliness of the staff lead you to share your kind comments and recommendation.
Once again thank you for taking the time to share your experience in our hotel and we hope to have the opportunity to welcome you back in the future.
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JAPAN
Top Contributor
251 reviews 251 reviews
89 hotel reviews
Reviews in 77 cities Reviews in 77 cities
165 helpful votes 165 helpful votes
4 of 5 stars Reviewed August 27, 2013

This hotel has a lot going for it and I will get to it. But first their number one reason to stay here is Thomas Nikolaides, who is the Head Concierge. Forget the wonderful rooms, the great spacious reception area, the nice restaurants, the nice pool and the great lounge on the top floor overlooking the Acropolis. It's Thomas Nikolaides that guarantees you the stay of your life in Athens. You all know this situation when you ask the hotel concierge where the best restaurant is, what the best way to get somewhere? I don't want to remember all the bad places I ended up following the concierge's advice. Seems the Intercontinental Concierges are on a different level and Thomas is leading them. We had meals at only the best restaurants in town, never missed a street, always had the greatest time. Thomas is a genius in our book. The most helpful person one can imagine. Even when it was time for his shift to end, he stayed until every detail was covered. In my book the IHG concierge of the year. Getting back to the details, yes, the hotel is in a funky neighborhood and is quite inconvenient, but not impossible reached by public transportation. it just means a walk through strange neighborhoods which are not necessarily dangerous.We walked daily to a couple of supermarkets close by to get our sodas and it was ok in day light. But they do offer a shuttle bus service to the Acropolis and the downtown area that operates quite frequently and did everything we wanted it to do. This was a wonderful stay and we enjoyed every minute of it. Thanks, Thomas.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICAthens, Guest Relations Manager at InterContinental Athenaeum, responded to this review, August 28, 2013
Dear Weissbier,

Thank you for staying at the Athenaeum InterContinental during your recent visit to Athens.
We are delighted to know that level of service provided by our staff and specifically by our Head Concierge Mr. Thomas Nikolaides contributed towards a comfortable stay in our hotel and a memorable visit to Athens. Please rest assured that your kind comments will be conveyed to Mr. Nicolaides.
At this point please let me take the opportunity to inform you that apart from the complimentary shuttle bus service to the city centre, the hotel is located conveniently only a few minutes walk from several means of public transportation such as the tram, the public bus and the metro station.
We would like to thank you for your feedback and we are looking forward to welcoming you back to our hotel.
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Additional Information about InterContinental Athenaeum

Address: 89 - 93 Syngrou Ave, Athens 11745, Greece
Phone Number:
Location: Greece > Attica > Athens
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Athens
#13 Business Hotel in Athens
#13 Luxury Hotel in Athens
#18 Family Hotel in Athens
#23 Romantic Hotel in Athens
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Athenaeum 5*
Number of rooms: 543
Official Description (provided by the hotel):
No wonder the Athenaeum InterContinental has been named Greece s leading hotel time and again. Athens largest guestrooms, award winning fine dining venues and a central location appeal to business and leisure travellers alike. Within a few kilometres are the Acropolis, the Parthenon, the Temple of Apollo and the Pláka. Metro and tram stations are also nearby. ... more   less 
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Also Known As:
Intercontinental Athenaeum Hotel Athens
Intercontinental Hotel Athens
Intercontinental Hotel Athenaeum

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