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“Not up to leading hotel standard.” 3 of 5 stars
Review of Divani Caravel Hotel

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Divani Caravel Hotel
5.0 of 5 Hotel   |   2 Leoforos Vasileos Alexandrou, Athens 16121, Greece   |  
Hotel amenities
Ranked #58 of 324 hotels in Athens
Sydney, Australia
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
27 helpful votes 27 helpful votes
“Not up to leading hotel standard.”
3 of 5 stars Reviewed November 8, 2012

I found this hotel to be below the standard expected of this group. The floor coverings and curtains were a little "tired" and I had the same problem with the room key not working as an earlier reviewer. It appeared to be random as to whether the swipe card opened the door, one night we spent at least 5 minutes alternately swiping the two cards we had been issued. Just when we were about to give up one of them worked. Very frustrating.

On our day of departure we had misplaced our passports. I asked for a maid to be sent to help us search the room as I was certain they were there somewhere. All I got was the security man showing a list of times that the room had been accessed. I eventually found them with the help of a friend but I think my request for a maid to help with the search was not unreasonable, would have found them earlier and saved a lot of worry.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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411 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
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San Diego, California
Contributor
19 reviews 19 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed November 6, 2012

We had only 2 nights at the hotel, but enjoyed it. On check-in, however, we were given a room that is a 'smoking' room. Since I am highly allergic to smoke, I went down stairs to procure another room. Also, I was traveling with a woman friend, and we don't sleep together. The beds were pushed together... not!
After a few minutes of juggling things, the people at the front desk gave us a room on the 7th floor (executive floor) which was a non-smoking room. Someone came in and pushed the beds apart and put a night stand between them which was helpful. The room did look out to the rooftops of the area, but it was clean and comfortable.

Room Tip: If you are a non-smoker, be sure to ask for a non-smoking room!
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  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pembroke, Canada
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 31, 2012

The staff and service is excellent . I agree it is not up to The Leading Hotels criteria normally found but it is a very comfortable place to stay. Rooms are very comfy and especially clean. lobby and dining room are nice. food is about a 31/2 but good. Good location ..about 5-10 euro's to go just about anywhere by cab.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thessaloniki, Greece
Contributor
16 reviews 16 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 25, 2012

Very - very good service / exelland facilities / very - very convinient location / very - very good
congress place /// brekfast quality could be better , though service was exellend /// back rooms very quiet- goodchoise when you travell for business

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DivanisCollection, General Manager at Divani Caravel Hotel, responded to this review, October 31, 2012
Dear Guest

It is a pleasure to read that you enjoyed your stay with us at Divani Caravel

Your warm in put regarding our service and our facilities has been shared with our team

Looking forward to welcome you again in one of our properties in Greece
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Senior Contributor
43 reviews 43 reviews
33 hotel reviews
Reviews in 33 cities Reviews in 33 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed October 20, 2012

Stayed here one night on our return from a short 4 day cruise. Really a nice place. Rooms were large and well appointed. Bathroom was clean and vey nice. Found a nice place to eat right next to the hotel. There is also a small grocery store just past where the restaurants were. Went up to the pool bar for a drink. Watched the sunset on the Acropolis. Awesome view. It is also located in one of the nicer areas of Athens. Definitely a great place to stay in Athens.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DivanisCollection, General Manager at Divani Caravel Hotel, responded to this review, October 31, 2012
Dear Guest

Thank you for your warm comments regarding your recent stay

we are very pleased to learn that you were satisfied with the location and the facilities of the hotel

we are looking forward to welcome you again at Divani Caravel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amarillo, Texas
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 2, 2012

A very comfortable hotel. The reception area is beautiful. The rooms were very clean, the beds and linens were excellent. The breakfast buffet was very good. The best kept secret is the rooftop pool and bar. Had the best view of the Acropolis, and Athens. Drinks were rather pricey, but I guess you are paying for the view. The hotel is conveniently located by some great restaurants. I would definitely stay at this hotel again.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DivanisCollection, General Manager at Divani Caravel Hotel, responded to this review, October 4, 2012
Dear Guest

It is a pleasure to read that you enjoyed and were very satisfied with your recent stay at Divani Caravel.

Your warm input regarding the services we offer, and the facilities have been shared with our staff

We are looking forward to welcome you once again at Divani Caravel .
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Poughkeepsie, New York
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 23, 2012

We got this hotel for one night for well under 200 Euros (we called them to negotiate & our rate did not include breakfast). At this price we were quite pleased for the accomodations provided. This Hotel is not near the old part of town, it is away from the real touristy areas.The room was very comfortable, the bed, linens etc of high quality. The bathroom was well appointed, even if the narrow slippery tub, the single glass door tub enclosure and the high water pressure in the hand shower made for an interesting shower experience (we got the hang of it after a few minutes). The interiors of hallways and such were on the plush side, it was all rather high end....courtesy soaps, shampoos,shaving and sewing kit, slippers, etc...mini bar, 24 hour room service etc. We found the staff attentive and helpful. I am not convinced that 5 stars in Greece would translate to 5 stars in NYC or London, so I will just say that if you need better accomodations than this you need to find out where the royals or celebs stay.
The view from the roof, near the pool is spectacular. You feel perched above the city, looking down upon the Acropolis. We thought the view grand enough to invite other tourist friends who were staying elsewhere to join us...too bad the bar closes at 630p.....if we'd been able to have a few drinks we might have spent a few hours there, watching the sunset and basking in the wonders of Athens.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DivanisCollection, General Manager at Divani Caravel Hotel, responded to this review, October 4, 2012
Dear Guest

We were satisfied to see that the general impression of your experience with us was a positive one.

Your warm input about the decoration of the room and the service of the hotel has been communicated to our staff and is greatly appreciated

it will be a pleasure to welcome you again to one of our properties in Greece.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Divani Caravel Hotel

Address: 2 Leoforos Vasileos Alexandrou, Athens 16121, Greece
Location: Greece > Attica > Athens
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#31 Luxury Hotel in Athens
#33 Business Hotel in Athens
#39 Romantic Hotel in Athens
#50 Family Hotel in Athens
#58 On the Beach Hotel in Athens
#58 Spa Hotel in Athens
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Divani Caravel Hotel 5*
Official Description (provided by the hotel):
Divani Caravel is a 5 star hotel ideally situated in central Athens. A member of The Leading Hotels of the World, Divani Caravel exemplifies refined luxury and exceptional service. Our hotel accommodation features 471 rooms (40 suites and 2 presidential suites). Facilities: health club and spa, swimming pool and fitness centre. Divani Caravel also hosts memorable events and weddings in its elegant meeting settings and restaurants. ... more   less 
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Also Known As:
Divani Caravel Athens
Hotel Divani Caravel

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