The hotel seemed wonderful when I entered the lobby. However when I saw my room I was disgusted. I had a non-smoking room booked and it reeked of cigarettes. It was not a very nice hotel for so much money. I was told my room would be ready on arrival and had to wait 2 hours in the loby. The staff was exceptionally rude and unhelpful. The baggage porter refused to assist me as I struggled with four bags. The hotel lost my laundry. The finally did return it a day late as I was checking out and proceeded to charge me full price and told me if I did not pay they were keeping my clothing. I can't believe this was a highly rated hotel. The food was incredibly expensive. They charges 30 Euros for a chicken breast and French fries. I have stayed in third world countries with nicer hotels and a friendlier staff.




