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“Very nice and affordable” 5 of 5 stars
Review of Best Westerm Museum Hotel

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Best Westerm Museum Hotel
3.0 of 5 Hotel   |   16 Bouboulinas, Athens 10682, Greece   |  
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Ranked #57 of 324 hotels in Athens
Montreal, Canada
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Very nice and affordable”
5 of 5 stars Reviewed August 21, 2013 via mobile

We were looking for an hotel in Plaka but the prices were too high so we decided to try the Best Western Museum Hotel. It was a great surprise! The staff was very friendly and helpful, the rooms were clean and the bathrooms large. Breakfast was plenty with a lot of choices. Yes, the neighbourhood is not the best but we had no problem walking to and from and there is a little square full of very nice restaurants nearby. Just ask the reception!

  • Stayed July 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pythagorion, Front Office Manager at Best Westerm Museum Hotel, responded to this review, October 10, 2013
Dear Guest,

We would like to thank you for having given us the opportunity to host you in our hotel Best Western Museum.

It is very gratifying to know that your expectations were met and you had a memorable stay.

We do look forward to welcoming you back to our hotel on your next visit to Athens.

Warm regards,
Korahai Margarita
Reservations Department.
Best Western Hotel Museum***
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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346 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Toronto, Canada
Senior Contributor
34 reviews 34 reviews
8 hotel reviews
Reviews in 18 cities Reviews in 18 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed July 21, 2013

Great staff, good central location,clean,close to Metro ( 10 minute walk from Omonia station). We stayed there fro July 12 to 19; had a wonderful stay. We saw the Acropolis and its museum, the tremple of Apollo and the temple of Athena in Delphi, and visted the island of Santorini. We also visited the University, Academia, the stadium and the shopping district in the Plaka. The public transport system is extremely efficient.We found the people very helpful and friendly.
The only problem I encountered at the hotel was that the internet was very slow.
Breakfast was great.
I would recommend this hotel...excellent value for the price.

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pythagorion, Front Office Manager at Best Westerm Museum Hotel, responded to this review, August 10, 2013
Dear guest,
We're delighted you enjoyed your stay at our Hotel. It's always gratifying to hear that we have been able to offer our guests an enjoyable stay and that our services met your expectations.

Thank you and we hope to have you back with us on future visits to Athens.

With best regards,
Korahai Margarita
Reservations Dept‘
Best Western Hotel Museum***
Best Western Hotel Pythagorion***
Hotel Zinon***
Tel.: + 30 210 3805611
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Galati, Romania
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed July 21, 2013

The hotel is just in the centre of everything , easy access to transport , close to all the historical sites that we wanted to see. For my opinion it's not a safe area during the night . Really very friendly staff . Good breakfast , same as everywhere around Greece . The whole area full of garbage .The room was clean , nice , but small . A very large bathroom . Some minor problems with water toilet , checked by the russian lady serving breakfast ( with a KGB smile !!!!!! speaking russian , no french , no german , no english , doing plumber job , funny isn't it ? ) . No kind of welcome drink , no kind of juice , even after visit Acropole at 35 degrees Celsius , but free on the web page www.booking.com . But lots of smiles from the stuff . We've been to Greece for almost 16 years , we travel to Athens very often , we've seen many hotels , but receiving a large , greek smile from the receptionist is not enough .This is not a Best Western Hotel .

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pythagorion, Front Office Manager at Best Westerm Museum Hotel, responded to this review, August 10, 2013
Dear Guest,
Thank you for taking the time to post your comments on Trip advisor. We value our guests’ comments and feedback because they are the main factors that our service planning is based on in our continuous effort to achieve good quality services
services. I would like to apologize if we did not meet your expectations.

In reference to your comments I would like to inform you that:

Further to the toilet incident, your partner called at the reception and complained in Romanian language about a toilet issue. The front office agent couldn’t comprehend and misunderstood the language for Russian. So in order to service you more efficiently and understand your problem, he send in your room our colleague from Russia to translate. Since she either couldn’t understand, the receptionist came upstairs , you spoke him in English and then he fixed the toilet problem on the spot. We have technical department staff who are responsible for any minor or serious damage but your incident happened at 06:30 in the morning where they weren’t on duty. So, the receptionist fixed your problem. All the front office agents are well trained in order to manage minor damages when the technical department is not on duty.

To continue, welcome drink and fruit juice are available 24hours at the bar of our hotel.

Our hotel is examined every year by the Best Western Intl’ standards control team and always receives high scores.

To summarize, our hotel team is constantly working towards making each customers stay enjoyable. And even if sometimes things go wrong, we assure you that we do our best to help you face any problem that you might have in the best possible way for you.

We remain at your full service and disposal at any time.

With best regards,
Korahai Margarita
Best Western Hotel Museum***
Tel.: + 30 210 3805611
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mombasa, Kenya
1 review
4 of 5 stars Reviewed July 17, 2013

very nice receptionist . We received free juice all day the breakfast was very good and in good quantity the room was very nice. They upgraded us. The hotel is just in the centre of everything easy access to transport by train close to all the historical sites that we wanted to see.

Room Tip: the room we had on 4th floor was quiet and nice.
See more room tips
  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
1 review
5 of 5 stars Reviewed July 16, 2013

This is the letter I wrote to the owner of the hotel following an unintended stay in Athens, I think it speaks for itself:

---
Dear Mr. T*****,

I recently stayed at your Museum Hotel on Bouboulinas Street, Athens for two days. I had been on vacation on Lesvos and in Turkey when I unfortunately lost my passport and was required to come back to deal with my embassy and make arrangements for travel. The whole affair is very long and complicated, but suffice to say, I would not be home in ***** right now if it were not for the hard work of your staff.

The level of personal help, kindness and care shown by your staff during my time there was wonderful, especially considering the horrible time I had dealing with Turkish police. I would like in particular to highlight the effort and follow-up efforts shown by ****** who works on reception.

Should I come back to Athens in the future, I will stay with your hotels again as I know I will be assured of good treatment and customer care. I will also tell all my friends and family, both Greek and and otherwise of the extraordinary hospitality I received at your hotel.

Many thanks, to you and your staff.

SF

  • Stayed July 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pythagorion, Front Office Manager at Best Westerm Museum Hotel, responded to this review, August 10, 2013
Dear Guest,

It is with great pleasure and satisfaction that we read your comments following your recent stay at the Best Western Museum Hotel. It is always highly motivating to read that we have met and even exceeded our guests' expectations.

Thank you for sharing this with us and we certainly hope you will be able to stay with us once more on future visits to Athens.

With best regards,
Korahai Margarita
Reservations Dept‘
Best Western Hotel Museum***
Best Western Hotel Pythagorion***
Hotel Zinon***
Tel.: + 30 210 3805611
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 15, 2013

The Hotel is situated in a great location, just minutes away from the Hop On Hop Off Bus Tour which was how we spent our few short hours in Athens. The room was plenty big enough for our family of 4 and we all slept very well. The bathroom was large, clean, and modern and we have no complaints whatsoever about our stay there.
What stands out above and beyond was the wonderful service we received at the front desk. Being jet-lagged and oh-so-very hot, we did not have the energy to have dinner in a restaurant. We asked at the front desk if it would be possible to order take-out from somewhere that would deliver. Upon, handing us a menu from a nearby restaurant, we realized that it was written in Greek, which we were unable to read. And so, Nick asked what we would like to eat. We gave him suggestions and he more than accommodated. He placed the call for us to the restaurant, ordered our food, told us how much it came to, and then had it delivered to our room. The food was superb and the service was outstanding! Thank you, Nick, for making our stay so comfortable!

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brasov, Romania
1 review
5 of 5 stars Reviewed July 13, 2013

Good location for visiting tourist attractions on foot, quiet area with free parking, very clean and comfortable room, friendly and helpful staff! The breakfast was also really good. There was a complimentary bottle of wine!

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pythagorion, Front Office Manager at Best Westerm Museum Hotel, responded to this review, August 10, 2013
Dear Guest,

We would like to thank you for having given us the opportunity to host you in our hotel Best Western Museum.

It is very gratifying to know that your expectations were met and you had a memorable stay.

We do look forward to welcoming you back to our hotel on your next visit to Athens.

Warm regards,
Korahai Margarita
Reservations and Sales Department.
Best Western Hotel Museum***
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Best Westerm Museum Hotel

Address: 16 Bouboulinas, Athens 10682, Greece
Phone Number:
Location: Greece > Attica > Athens
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi )
Hotel Style:
#30 Best Value Hotel in Athens
#42 Family Hotel in Athens
#43 Business Hotel in Athens
Price Range (Based on Average Rates): $
Hotel Class:3 star — Best Westerm Museum Hotel 3*
Reservation Options:
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Also Known As:
Museum Hotel Athens
Best Western Athens

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