Let's start with the pros: location is great 5 min walk from city central. The bed was nice and firm. The temp gets nice and cold. Good Water pressure in the Shower, clean no mold; water gets nice and hot. Clean drain holes. House keeping was great. Now for the cons: there was really only one, the customer service Or lack there of from the reservation dept. not sure how but we were double booked. Thus, we had two rooms reserved. Expedia agreed to not charge us the one night cancelation fee, yet the reservation's manager insisted on arguing with my husband for 10 mins by phone at the front desk. He eventually agreed to deduct the cost of the last night. This was the last of 4 hotels on our anniversary trip to Greece. We were blown away by the customer service until we arrived at The New Hotel: management: this is one of those times when "the customer is always right" should have prevailed.