The staff here means well, but they are incredibly flakey and disorganized. We stayed at this hotel at the beginning of the trip and decided to return to it at the end of our trip given the central location and our extremely early flight. I specifically told the reservation manager that we want the most basic room in the hotel as we get into Athens late in the afternoon and leaves at 4am the next morning, and any room with spectacular views would be wasted on us. He even repeat back to me: "Yes, the most basic room!"
When we returned to the New Hotel from Crete, the reservationist first put us in our old room which was occupied by someone else. We saw suitcases and things in the room and was glad that we did not walk in on someone. They send us to another room, which turned out to be their studio room, which is significantly more expensive than the basic room. When we checked out, we realized that we were being charged a higher rate for a category of room we did not book. When I complained, the front desk guy merely shrugged and say to take it up with the manager. Really? At 4am in the morning, when we are trying to catch a flight?
Apart from this, the concierge was pretty much useless when it came to dinner recommendations. I told them to recommend a place with good food, they sent me to a place that boasted a great view but mediocre tourist food. I asked them to make a reservation at a Michelin star restaurant and they forgot to tell me that it was closed on the day I wanted to go. One concierge even wrote down the wrong address to a restaurant that left us turning around in circles. Having said that, they tried awfully hard to help.
As for the room (504), the first room was supposed to be a bigger room in the hotel, but the bathroom mirror has the worst lighting for make-up and you can't plug a hair dryer in the bathroom, so you have to stand outside the bathroom to dry your hair. There is also a really atrocious looking lamp that we keep on walking into and I still have the bruises to show for it.
The second room (607) supposedly had a great view but since we got there at night we really can't see much. The shower had no door so every time we showered the bathroom flooded. By the way, there are no towel racks in the bathroom, so you have to figure out a place to put your clean towels or walk dripping wet in search of them. Same issue with the ugly lamp.
Having said that, this is one of the few hotels in Athens that does not look like a funeral home, so if you have to stay in the city, it's not a bad choice. Just go armed with a good make-up mirror, towel placement strategy, do your own research on restaurants and directions, and check your room rates carefully upon check in.
- Also Known As:
- Olympic Palace Athens
- Official Description (provided by the hotel):
- New Hotel is located 200 meters from Syntagma (Constitution) Square, the most central part of Athens, a center point to the daily activities of all Athenians. An ideal location to get the best of Athens, from ancient to modern times. New Hotel, a deluxe property totally designed (with exclusive furniture) by Campana brothers. 79 rooms & suites in total, featuring a strong and authentic Greek design concept within the rooms under the perception of the Campana brothers. ... more less
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