The two staff members who were at the front desk when we arrived were grumpy and rude - I've never seen such unfriendly receptionists at any hotel let alone a 5 star hotel. Staff seemed as if they have absolutely no interest in making the guests feel welcome and don't make the slightest effort.
Two days before we were due to check out the front desk kept calling the room asking us to check out, after informing them that we were only due to check out the following day the receptionist rudely asked how we were going to pay for the room (before making any effort to check on their system). We booked 2 rooms and experienced the same problem with both rooms - unsurprisingly we didn’t even receive an apology.
There's no kettle in the room - my cousin had a cold and wanted some boiling hot water for his medication but the hotel said that this would cost 4 Euros.
The food was poor and what was supposed to be an executive room was just a dingy shoebox.
Overall it's a crap hotel with pathetic service!
- Official Description (provided by the hotel):
- The Royal Olympic is a newly fully refurbished 5* hotel located just in the centre of Athens, at a walking distance from all major archaeological sites, points of interest and public transports of the city, and within easy reach to/from the airport. The 264 rooms, and especially the unique Athenian Panorama rooms with a breathtaking view over the temple of Zeus and other major sites of the city, the 18 state of the art meeting rooms, the roof garden restaurant & bar lying in front of the Acropolis, temple of Zeus and Lycabettus Hill, the swimming pool, create a luxurious and warm environment where personal touch, service and attention to every single detail are very well looked after.Should it be for leisure, corporate or MICE travelers, the Royal Olympic offers a unique and authentic Athenian experience that will remain unforgettable to each guest. ... more less
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- Also Known As:
- Royal Olympic Athens
- Hotel Royal Olympic