We were told when we arrived that we had been upgraded (our daughter had informed the hotel that we were celebrating a special occasion), to the 'Butler' floor. The hotel laid on sparkling wine, strawberries, and Greek pastries to greet us in our room which was very generous of them. We didn't meet the 'Butler' the night we arrived because my husband felt unwell. Following that we did get advice from the Butlers and the receptionist who was very helpful. We did not get offered a glass of the Moet (that sat in an ice bucket in the Butler's office), nor did we get offered a coffee from their Nespresso machine until we were checking out and there was a short power cut so we had to wait. Perhaps you have to ask?
The room was comfortable but small, which made us wonder what our room might have been like had we not been upgraded? We later discovered that all the 'Classic' rooms were small. Had we not been upgraded we would have had the same size room but with an 'inside' view looking across an internal square.
Our room looked across to a tall office block with mirrored windows. We could see our hotel reflected in them at night. To the right we could see the Parliament building where the changing of the guard spectacle took place. Well worth watching on Sunday when they have a parade and a band.
We were unable to sit on the balcony because the traffic noise was unbearable. We were unable to hear each other speak ( even though we were on the 6th floor). When the double glazed windows were firmly closed the noise was barely audible. The air conditioning was excellent and very quiet.
We had bed and breakfast booked ( £250) a night. The breakfast was served on the roof top restaurant with spectacular views of Athens, the Acropolis, and in the far distance the sea and one of the islands. The breakfast was excellent and the waiters friendly. Breakfast was a buffet with everything you can imagine from smoked salmon to a full English. There were Greek pastries, cereal, yoghourts, fruit, nuts, cheese, meats, many kinds of different breads, and more. The waiters brought coffee in a jug (not good) and tea(bags). We were not told, but noticed people were ordering cappuccino and espresso coffee, and on our last breakfast (we had five) someone had ordered omelette. It would have been nice to have been made aware of these options.
We went to the roof top bar for a drink one evening. . We ordered a glass of wine and a small beer. We were given a bowl containing four olives . The bill was 20 Euros. We noticed other tables had nuts as well as olives and that the bowls were being replenished. Ours was not, nor were we asked if we would like another drink, We probably would not have eaten more (because we planned to go to dinner) but the gesture might have made us feel more welcome. We had planned to eat in the roof top restaurant at least once, but the attitude of the waiters in the bar area put us off.
We did eat in the Bistro. The staff were fantastic and succeeded in making us feel welcome and the food the best we ate in the city. My husband had the best Greek salad for starters which contained anchovies and capers as well as the usual ingredients. I had grilled calamari on an aubergine puree, the absolute best. I followed with steak with roasted vegetables,. My husband chose a rice dish with seafood including oysters. We had no room for dessert but I had a Greek coffee which they served with petit fours. The bill was not cheap at 103 Euros but the food couldn't have been better.
We used the spa pool and found the staff incredibly friendly and welcoming. The pool was brilliant just the right temperature and there was a jacuzzi, steam room, gym, etc., all free of charge to guests.
It had been raining prior to our arrival so the roof top pool was closed. Since it closes for the season at the end of October, and this was the 15th, we thought they would probably not re-open it. I am pleased to say that we were wrong. The following day when the sun shone again the pool and pool bar were open for business as usual.
We used the downstairs piano bar and the staff there were very welcoming.
I have one other gripe.
The hotel has a wireless internet service in the bedrooms but you have to pay 10 Euros a day for it. There is a 'business centre' - a room on the ground floor where there are four computers free for residents' use. The 'business centre' was as you can imagine usually very busy. When we booked this hotel I read it had wireless broadband in the bedrooms, it was one of the criteria I used when choosing it. I have an IPhone, and they are notoriously expensive for roaming use. Had I realised that you had to pay for the wi-fi, I might have, at that time, chosen another hotel with free internet access.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.