This resort has the potential to be a very good resort; however it suffers from identity crises, is it the Deva Samui the Outrigger or the Destination?
The name on the resort says Deva Samui the credit card receipt and the locals say it is The Outrigger and the towels and reviews posted on the walls say Destination. Please make it the same I am sure then that even the staff would take a bit more pride!
In its hay day this would have been a five star resort, now I can only give it a three and a half stars. It is showing its age, it needs some overdue painting and room refurbishment. The stained wood in the room badly needs to be redone, as does all the wood work, the outside rendering is fading and in places chipping. This resort is rather expensive for what it is, but do the things that need doing and yes it would represent good value for money.
The staff in general are friendly and helpful but there is a need for front desk staff to have a better understanding of English and to put a smile on when first greeting guests, first impressions go a long way. It would seem that a lot of the staff are new to the Deva and I would suggest to the hospitality industry, some are lacking the skills required for a quality resort, having said that they do appear to be learning fast.
As the Resort is some way from Chaweng Beach shopping area a more frequent shuttle service would be helpful. Give thought to free pick up and drop off at the airport, as a 450 bht fee seams unreasonable.
Would I stay again or recommend the Deva? Yes but would like to see some improvement.
- Official Description (provided by the hotel):
- Deva Samui Resort & Spa offers guests a tropical escape on Thailand's renowned boutique island destination. On a secluded bay with direct access to the white sand beach. ... more less
- Reservation Options:
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- Also Known As:
- Outrigger Koh Samui Hotel Bophut
- Outrigger Koh Samui Resort And Spa
- Deva Samui Resort & Spa Ko Samui/Choeng Mon