Great food and a lovely spot but I wonder if Sugar Ridge is finding times tough? Perhaps there were just too few staff to offer a great service or maybe we were unlucky and our trip coincided with a lavish wedding for the owner of the resort but we were left feeling less than special for our anniversary trip. On arrival we were 'processed' rather than welcomed - a list of requirements and a yellow plastic tag to specify our 'all inclusive' status (was that really necessary, we had to sign every bill to our room and we felt that it signalled us out for less attentive service?)
We tried in vain to elicit something special for our anniversary - OK it was a Sunday when most things are shut and we weren't asking for freebies (though on other anniversary trips we've enjoyed bubbly and flowers in our room) but the special table chosen for dinner was given away and we were shown to a table set for four and it took half an hour to find a bottle of champagne - which we were paying for.
We knew we'd chosen a hotel which was not on the beach but the promised shuttle was pretty random and involved a lot of hanging about.
So many small touches, which would be easy to fix were missing - room cleaning often didn't happen till mid afternoon, they frequently ran out of plates at breakfast, no jam or spread of any kind, one toaster of which only half the slots were working, meals service where you were forgotten about or the main course arrived whilst still eating the starter, pool towels available from reception rather than the pool and only at certain times of day, signs saying the pool was closed left up till lunchtime. It sounds picky but so many things add up to a less than perfect experience.
I agree with the previous reviewer - very disappointed by what was described as a suite which was very small with no internal seating, a tiny shower room and a plunge pool that you couldn't even stretch out in.
The food was really superb and all inclusive was a fantastic deal, looking at the prices - perhaps that was why they are economising on staff!
All in all a quirky boutique hotel which shouldn't be trying to compete with the slicker resort hotels on the island - choose carefully and don't expect too much in the way of service despite the individual members of staff being friendly and charming. This is the first time I've ever felt moved to write a review on trip advisor as I'm not used to having to moan. Jenny P
- Official Description (provided by the hotel):
- Antigua’s newest boutique hotel nestles in a sugar cane-bordered natural hillside with stunning views of the surrounding landscape and the turquoise Caribbean Sea. Designed in contemporary colonial style, rooms have private large verandas, plunge pool and full amenities. An Aveda™ spa provides the latest in holistic therapies; a gym, 3 swimming pools, trendy Sugar Club bar/restaurant and the more formal Carmichael’s, make Sugar Ridge the place to be. ... more less
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- Also Known As:
- Sugar Ridge Hotel Jolly Harbour
- Sugar Ridge Antigua/Jolly Harbour