We stayed for four nights in early January 2013 and occupied room 23 which is a second level property with no pool on the terrace.
Rooms: I was pleasantly surprised by the quality of the rooms. I wouldn't describe them as spectacular but they were certainly adequate with all functions. The only gripe I would have is that the air conditioner was extremely noisy but in the end was a blessing. In terms of choice there isn't much too it. All the rooms are the same except the rooms on the second level have vaulted ceilings and no terrace pool. The premium rooms - based on location only - are higher up next to carmichael restaurant.
Location: the website makes it clear it is not the beach. However, what the website does not highlight is that the hotel and complex is built adjacent to the main road that circumnavigates the island. The rooms are located so that you have a view of the harbour and the sea but also the main road. The downside to all of this is that you can hear the passing of traffic very clearly from the room and defeats the whole purpose of having a terrace.
Beach: the hotel does not have its own beach but provides transport to a number of beaches within a 5 min drive. These beaches are lovely so long as no ships have called into port
Facilities: great gym and I mean great........ Spa also good
Pool: 2 pools and very small. There was service and on the whole the food and drinks were good. A point to note is that this hotel is part of a complex and shares its facilities with locals, others hotel/apartments in the jolly harbour and including Sugar Ridge's own real estate apartment and houses that have been built. So it is not exclusive and private to hotel quests
Food: we were on all inclusive which I think worked out really well. On the whole food was good at all three meals. We ate twice at Carmichael's. The first meal I had was scallops, fillet steak and chocolate sponge and chocolate sauce. This meal was very good and comparable to the best I have experienced in any bistro/gastro restaurant in london.
Summary: we also stayed at the Inn at English harbour which is a £600 a night and comparing the two Sugar Ridge fared well with food and service to this hotel and facilities. I could live with it not being on the beach but the noise from the road was an issue. In terms of the whole experience it did not feel we were on holiday and felt at times like we were in a luxury motel. We got the room at circa £250 a night which is a considerable difference to the Inn. So my advice is if you need to stay somewhere while touring the island or wanting to check out a number of the different beaches this might not be a bad option because at the price the facilities are good.