First ever visit to Antigua and selected hotel based on Trailfinders and Trip Advisor information. This was a Christmas getaway trip from the 21st to 29th December, all inclusive.
The good bits
Fantastic location, excellent sunset views, wonderful lush forest setting, well equipped gym, superb shuttle facility to a variety of local beaches, the bed and pillows. Some of the staff
The not so good bits
Some of the staff, service in Carmichael's.
I agree with many of the comments made and this highlights the problem with this hotel. The staff and service are of such variable quality that one can feel anything from cosseted and well looked after to ignored or even a burden.
Some staff were quite capable of appearing busy purely not to deal, or even acknowledge you, others remembered your name and welcomed you.This is a great shame as the hotel has huge potential to be excellent, but for the price it charges it should already be excellent.