This was our first stop of our Europe trip and it was really memorable for us. The hotel is located very closely to Rogier Metro station and once out of the Metro station, you can spot it very easily from any exit. It was slightly drizzling when we arrived in Brussels so to spot the hotel easily was really welcome as we wanted to get out of the rain as soon as possible. The hotel is wheelchair friendly and this was also very welcome as we could drag our luggage on wheels up the ramps.
Check in was seamless and we were given our room keys. The hotel provides free maps and the receptions very informative about the nearby attractions and sightseeing spots. The wifi internet is exceptionally highspeed so it was really good for looking for attractions around Brussels as well as a quick Skype to our loved ones back home and making dinner / attraction reservations over email in Brussels. If you have different mobile devices, you can log in multiple devices at the same time - iphone, ipad, laptop without being logged out.
The room we stayed in was really clean and spacious. There was ample space to put and lay out our luggage, there were nice chairs for us to sit on, and amenities were sufficient. We wanted more and the reception was readily available to bring any that we requested for. Disposable razors are not part of the standard kit provided for in the bathroom and you have to request from the housekeeping. Room temperature was suitable and very comfortable for us. Temperature of the water from the shower was very consistent (warm water can sometimes be lack in supply in other hotels) and this was good as you don't have to suddenly repel from the shower head when a stream of cold water suddenly hits your skin.
One thing that I thought could be improved is the city tax that was imposed on us. It cost 7 Euros a day and this was deducted from the initial 50 Euro deposit that I paid upon check in. This must have been written down somewhere in fine print when I first booked the hotel, but I felt that the reception could have reminded me during check in that there's a 7 Euro additional charge per night for the stay and this would be deducted from my deposit. No such reminder was communicated to us, so I was a bit taken aback when upon check out I only got back 29 Euros (21 Euros deducted for the city tax).
Another thing I thought could be improved was the breakfast hours. It was communicated that breakfast would last until 10.30am. On the first morning we had our breakfast, there were people still streaming in at 11am. So we thought we could do so the next morning. On our second morning there, we arrived at 10.30am and were flatly turned away, leaving us hungry for the morning. When we asked if we could have just a takeaway cup of tea from the breakfast table, we were told that we would be charged for the tea! I felt that there could be a bit more consistency in their policy of allowing people for breakfast and not give a false impression of the breakfast hours. A bit more flexibility would also have been warmly received on the cup of tea.
This hotel satisfied our expectations in general. 4 stars overall for a memorable stay. Good internet connection, clean rooms, consistent water temperature and good convenient location to the main shopping belt Nieuwstraat, less the breakfast encounter. Would recommend to stay here.
- Official Description (provided by the hotel):
- Discover a Palace of today! Dating back to 1908, Crowne Plaza Brussels - Le Palace has a long distinguished history and has been at the heart of Brussels’ daily life since the day it opened. Today the hotel is committed to preserving its unique traditions while providing new and modern comforts for its guests. 354 splendidly decorated guestrooms have a unique style, Art Nouveau and Deco inspired. Quality beds, soft big sweet dream pillows, etc. ... more less
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- Also Known As:
- Crowne Plaza Brussels
- Crowne Plaza Hotel Brussels - Le Palace Belgium