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Crowne Plaza Hotel Brussels - Le Palace: Traveler Reviews

4.0 of 5
Rue Gineste 3, Saint-Josse-ten-Noode, Brussels 1210, Belgium
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Crowne Plaza Hotel Brussels - Le Palace
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621 reviews from our community

Traveler rating
    195
    285
    103
    30
    8
See reviews for
Families
58
 
Couples
176
 
Solo
75
 
Business
212
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Athens, Greece
Senior Contributor
29 reviews 29 reviews
22 hotel reviews
Reviews in 21 cities Reviews in 21 cities
40 helpful votes 40 helpful votes
“Very convenient choice for Brussels business and tourism visit stay”
4 of 5 stars Reviewed February 26, 2013

Very convenient choice for Brussels business and tourism visit stay
150 meters to Brussels Nord train station (15min from airport) / or just on Rogier metro that can take you everywhere!

Usual good professional service of IHG - Crown Plaza brand hotels.
Special credit to Front Desk Manager Mr E. Cambouris; he and his team are excellent!

stars / category: 4
Lobby: open plan, good, "warm" and with a nice collection of art work
room type: executive floor
room size: 20sqm, spacious with many amenities
room decoration design: Art Nouveau inspired

smoking / non smoking rooms option: no
view from the room:4/5 plenty of daylight thanks to large windows, go for the ones overlooking the Botanical Gardens.
opening windows: yes, partially
balcony: no

Feeling of safety: high

check in: fast / 2 min

floor quality (parket / marble/ carpet / other): parquet and carpets, well maintained
heating / airconditioning / ventilation: good one, could have been more silent
noise levels: insulation internal / external: ok, on the avenue side are a bit more noisy, go for the side rooms
shading (electrical shades, curtains, etc): curtains (3 folds, offering total darkness)

feeling clean: 4/5
room lighting: 5/5
dimmer option: no
electricity sockets: many, very convenient and also on working desk

bed: comfortable king-size bed
mattress: very comfortable
pillows: 4
covers (duvet, blankets,etc): duvet 4/5
linens quality: 5/5

wardrobe closet: yes, average, could have been more spacious
efficient clothes hangers: yes, but closets very narrow.
shoe shine sponge / cloth: N/A
sleepers: yes, good quality
Iron & Ironing Board: yes / available in room

writing desk / workspace: yes, efficient
dustbin: yes

# of television devices in the room: 1 / HD TFT 26” TV
# of tel devices in the room: 2 / voice mailbox: yes, very user friendly, including wake up option
cable / satellite TV: yes
Digital TV Channels: yes
Pay TV: yes, a bit expensive
tv channels: 53, including international ones

i phone / pod / pad dock: no
internet connection: unlimited, free and fast!
high sped internet: yes
cable / wifi: wifi

Digital Safe: yes
notebook size: yes
Refrigerator: yes
Mini-Bar: no
Microwave: no
Coffee Maker: yes, to some rooms provide a Senseo coffee/tea making set
Water-boiler: yes
Toaster: no

daily newspaper: yes
complimentary snacks/facilities: water ketle for coffee / tea preparation
Extras: free bottle of water


bathroom size: 6-8sqm / well appointed, tiled with marble elements (some tiny mould points where spoted!)
water quality / pressure: good / not very strong
water temperature: hot enough!
ventilation: yes, 4/5
shower cabin: no (bath tub)
rain forest shower: No
heater / radiator in bathroom: no
mirrors: very adequate
wall face mirror: yes, standard with telescopic arm
vatity set: yes
toiletry brand: EcoBrand
clothes hanging / drying cord: No
towels: plenty and of good quality!
bathrobe: yes

weight scale: No
toliet paper quality / quantity: good / 2
dustbin: yes
tissues boxed, wall mounted dispenser: yes / boxed
tel device in bathroom: yes
Personal Hygiene Pack: yes
hair dryer: yes, very standard


Business lounge: N/A, no just a small business centre

room service: delivery time of order 25-30min (dinner) / 15 (breakfast)

breakfast: very good
quality: 4/5
variery: 4/5


gym facilities: yes, exercise room adequately equipped, but space very small, plus a separate sauna room which was ok, but nothing special

concierge service: yes, extremely good
parking: no
airport shuttle service: N/A, can arrange convenient and safe pick up
check out speed: quick (3min)

Room Tip: go for the ones overlooking the Botanical Gardens and high floor
See more room tips
  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Greg16672 about Crowne Plaza Hotel Brussels - Le Palace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GOudeVrielink, Director of Business Development at Crowne Plaza Hotel Brussels - Le Palace, responded to this review
March 18, 2013
Thank you very much for your detailed review and for your good words. Looking forward to welcoming you again, best regards, Gabriela Oude Vrielink
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lisbon, Portugal
Top Contributor
68 reviews 68 reviews
29 hotel reviews
Reviews in 30 cities Reviews in 30 cities
33 helpful votes 33 helpful votes
“Reasonable but i was expecting a bit more”
3 of 5 stars Reviewed February 26, 2013

The hotel is good, higher than average, but not to say very good.
Indeed, for a crowne plaza i would expect better.

The room was good, with plenty of space, however with 2 small beds, instead of a bigger one. The furniture was a bit old. Te bathroom was good. Overall everything was clean and working.
One bad comments, the bed was not well done, at all, so really bellow expectations for a 4 star hotel!

Breakfast is average. Not much fruit available and a bit confusing to find what you are looking for.

Service at reception was terrible slow (queue to checkin , queue to checkout....) but the people attending were nice and available for any request.

Overall a nice place, but there are bette options for the price in Brussels. The location is ok ( close to the metro but the area is not that nice at night)

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
Ask Niebes about Crowne Plaza Hotel Brussels - Le Palace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GOudeVrielink, Director of Business Development at Crowne Plaza Hotel Brussels - Le Palace, responded to this review
March 18, 2013
Thank you very much for taking the time to write your review and to share the feedback about your stay. We would much appreciate if you can email us directly your name and period of stay, in order to track the delivery of services and have a chance to improve them. We are focused on delivering inspirational stays and have our guests satisfied, therefore we thank you in advance for providing these details to us. My address is goud@cpbxl.be . Looking forward to welcoming you again, best regards, Gabriela Oude Vrielink
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London, United Kingdom
Top Contributor
98 reviews 98 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
43 helpful votes 43 helpful votes
“Very Comfortable well - located Hotel”
4 of 5 stars Reviewed February 25, 2013

We had a very pleasant few days on a business trip to Brussels a few weeks back. Our room was sapcious and very comfortable and we found the staff both helpful and knowledgeable. Our only downside was the additional cost of brakfast - our advice would be to eat out unless you want and eat a huge breakfast - unless it is included in your room price. We ate in one cold wet night and the food then was very good and reasonable value

Room Tip: Higher floors are quieter
See more room tips
  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask lilywall about Crowne Plaza Hotel Brussels - Le Palace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GOudeVrielink, Director of Business Development at Crowne Plaza Hotel Brussels - Le Palace, responded to this review
March 18, 2013
Thank you very much for your good review and for taking the time to share the feedback on your stay. We believe that our buffet breakfast represents a varied and special meal for a good start of the day. We are sorry you did not find it that way. We are looking forward to welcoming you again, Gabriela Oude Vrielink
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Holland
Senior Contributor
27 reviews 27 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
19 helpful votes 19 helpful votes
“Fine, it could be better”
4 of 5 stars Reviewed February 12, 2013

The hotel is well located in a very nice area. At the time of the stay there were large workshops going on. They were well organised and the customer did not feel any inconvenience. I attended one of the workshops. It was very well organised, instructions well posted, rooms ample, coffee and lunch breaks well organised and food and beverages abundant and assorted.
The hotel seems to be a historical building and looks outdated though the facilities are well maintained.
Staff was kind and competent.
Two points for improvement,
The room, at least my room, was not well isolated with respect to noise in the corridors and doors opening and closing in nearby rooms sounded as if they were in my room
The business lunch in the restaurant in those days was sophisticated, well prepared and nicely presented but not very tasty and service was slow
Internet worked well

Room Tip: check isolation door
See more room tips
  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
Ask Huyggens about Crowne Plaza Hotel Brussels - Le Palace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GOudeVrielink, Director of Business Development at Crowne Plaza Hotel Brussels - Le Palace, responded to this review
February 19, 2013
Thank you for your detailed review and feedback. We are sorry for the noise that you have experienced. Our doors are fire secured doors, therefore heavy, making more noise than a normal door, especially when they are let closing free, under their weight. As per our knowledge, this is the situation in hotels with this kind of highly secured doors. About the food taste during lunch, we were not aware, I will pass your feedback to the Chef, thank you for bringing it up. Hoping to welcoming you again to our hotel, Gabriela Oude Vrielink
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
“Very Comfortable and in good location”
4 of 5 stars Reviewed February 11, 2013

Traveled to Brussels on Eurostar, with the Wife. Hotel was only 15 minutes drive from the Station. Very quick check in and the staff very friendly. Room was clean, modern and bed was very comfortable. Bathroom was large and were equipped with toiletries and amenities.
In the morning, the buffet breakfast was very good. You had a selection of fruit, pastries, yogurt or hot food.
The hotel is situated within 10-15 minutes walk of the major attractions and the main shopping areas of Brussels - very handy after a long day exploring.
Would definitely stay here again next time we are in Brussels.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask Titus80 about Crowne Plaza Hotel Brussels - Le Palace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GOudeVrielink, Director of Business Development at Crowne Plaza Hotel Brussels - Le Palace, responded to this review
February 19, 2013
Thank you for your review, we are glad you enjoyed your stay and looking forward to welcoming you again to our hotel! Gabriela Oude Vrielink
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Brussels - Le Palace

Also Known As:
Crowne Plaza Brussels
Crowne Plaza Hotel Brussels
Crowne Plaza Hotel Brussels - Le Palace Belgium
Address: Rue Gineste 3, Saint-Josse-ten-Noode, Brussels 1210, Belgium
Phone Number:
Region: Belgium > Brussels > Saint-Josse-ten-Noode
Amenities:
Business Center Fitness Center Free High-Speed Internet Pets Allowed Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Luxury Hotels in Saint-Josse-ten-Noode
#1 Family Hotels in Saint-Josse-ten-Noode
#2 Business Hotels in Saint-Josse-ten-Noode
Price Range: $
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Discover a Palace of today! Dating back to 1908, Crowne Plaza Brussels - Le Palace has a long distinguished history and has been at the heart of Brussels’ daily life since the day it opened. Today the hotel is committed to preserving its unique traditions while providing new and modern comforts for its guests. 354 splendidly decorated guestrooms have a unique style, Art Nouveau and Deco inspired. Quality beds, soft big sweet dream pillows, etc. ... more   less 
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