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“Fine, it could be better” 4 of 5 stars
Review of Crowne Plaza Hotel Brussels - Le Palace

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Crowne Plaza Hotel Brussels - Le Palace
4.0 of 5 Hotel   |   Rue Gineste 3, Saint-Josse-ten-Noode, Brussels 1210, Belgium   |  
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Holland
Top Contributor
56 reviews 56 reviews
42 hotel reviews
Reviews in 41 cities Reviews in 41 cities
35 helpful votes 35 helpful votes
“Fine, it could be better”
4 of 5 stars Reviewed February 12, 2013

The hotel is well located in a very nice area. At the time of the stay there were large workshops going on. They were well organised and the customer did not feel any inconvenience. I attended one of the workshops. It was very well organised, instructions well posted, rooms ample, coffee and lunch breaks well organised and food and beverages abundant and assorted.
The hotel seems to be a historical building and looks outdated though the facilities are well maintained.
Staff was kind and competent.
Two points for improvement,
The room, at least my room, was not well isolated with respect to noise in the corridors and doors opening and closing in nearby rooms sounded as if they were in my room
The business lunch in the restaurant in those days was sophisticated, well prepared and nicely presented but not very tasty and service was slow
Internet worked well

Room Tip: check isolation door
See more room tips
  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GOudeVrielink, Director of Business Development at Crowne Plaza Hotel Brussels - Le Palace, responded to this review, February 19, 2013
Thank you for your detailed review and feedback. We are sorry for the noise that you have experienced. Our doors are fire secured doors, therefore heavy, making more noise than a normal door, especially when they are let closing free, under their weight. As per our knowledge, this is the situation in hotels with this kind of highly secured doors. About the food taste during lunch, we were not aware, I will pass your feedback to the Chef, thank you for bringing it up. Hoping to welcoming you again to our hotel, Gabriela Oude Vrielink
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,065 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (131)
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London
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 11, 2013

Traveled to Brussels on Eurostar, with the Wife. Hotel was only 15 minutes drive from the Station. Very quick check in and the staff very friendly. Room was clean, modern and bed was very comfortable. Bathroom was large and were equipped with toiletries and amenities.
In the morning, the buffet breakfast was very good. You had a selection of fruit, pastries, yogurt or hot food.
The hotel is situated within 10-15 minutes walk of the major attractions and the main shopping areas of Brussels - very handy after a long day exploring.
Would definitely stay here again next time we are in Brussels.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GOudeVrielink, Director of Business Development at Crowne Plaza Hotel Brussels - Le Palace, responded to this review, February 19, 2013
Thank you for your review, we are glad you enjoyed your stay and looking forward to welcoming you again to our hotel! Gabriela Oude Vrielink
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Malmo, Sweden
Top Contributor
116 reviews 116 reviews
96 hotel reviews
Reviews in 63 cities Reviews in 63 cities
109 helpful votes 109 helpful votes
4 of 5 stars Reviewed February 8, 2013

This time it was even better!
I had a room on the 7th floor (743 I think) that was extremely quiet. Staff is efficient and service minded. It only took 5 minutes from me calling housekeeping to them showing up at my door with an extra blanket. (No, the room was not cold I was)
Stay here.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GOudeVrielink, Director of Business Development at Crowne Plaza Hotel Brussels - Le Palace, responded to this review, February 9, 2013
Thank you very much for your great review, we appreciate a lot your recommendation. Looking forward to welcoming you again, with best regards, Gabriela Oude Vrielink
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UK
Top Contributor
57 reviews 57 reviews
37 hotel reviews
Reviews in 45 cities Reviews in 45 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed February 7, 2013

Very enjoyable stay on business trip. Check-in and out very efficient, and the rooms could not be faulted. Very comfortable bed, only one very small quibble, why in a hotel of this class in the installed mini-bar empty?

The hotel is well positioned both for transport 5 minutes walk from Noord station, and the main shopping area.

I'll be back!

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GOudeVrielink, Director of Business Development at Crowne Plaza Hotel Brussels - Le Palace, responded to this review, February 9, 2013
Thank you for your review and for your remarks. Our minibars include one complimentary water daily and not other items, following the requests of many guests. Most of them wished to use it for their own items. We opened instead a Grab &Go shop in front of the Reception desk with a bigger variety of items and also ensured that the Room Service menu includes the former minibar items. For future visits, If needed, I would suggest to let Reception / Reservation colleagues know that you would like to have available the minibar items and we will provide you with a solution.Thank you again for your feedback and best regards, Gabriela Oude Vrielink
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Perth, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 4, 2013

This hotel is superb. The rooms are well equipped with toiletries and amenities. The location is not bad being just a five minute walk to the north train station. The staff are always friendly and helpful and the conference room and facilities are nothing but the best. We also had dinner at the hotel which was amazing. Each morning the buffet breakfast was packed with the best delights available. A stunning place in a stunning city.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GOudeVrielink, Director of Business Development at Crowne Plaza Hotel Brussels - Le Palace, responded to this review, February 9, 2013
Thank you very much for your positive review! We are glad that you enjoyed your stay with us, hope to welcome you again! All the best, Gabriela Oude Vrielink, Director of Business Development
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bucharest, Romania
Senior Contributor
43 reviews 43 reviews
12 hotel reviews
Reviews in 20 cities Reviews in 20 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed February 2, 2013

What we liked: it is located 2 subway stops away from Grand Place and La Bourse de Brouxelles so we can say it has a good location without the drawbacks of being too central- such as noise and crowd; Gare du Nord is very close to the hotel- so you can literally walk to get to the train station. One other thing we enjoyed was its design as it is very colorful and merry.
Our dislikes: it is just a bit dated: not something obvious, just small details like scratches on the wooden furniture, old elevators, a reception area that behind its marble countertop looks antique. The prices are really, really high, but then again this is Brussels so it's not really their fault (to give just an example, breakfast costs 27 euro per person). Also, upon check-in they asked for a deposit that covered the accommodation and some extras even though I believe they had our CC info. This didn't bother us so much, only that nowhere else in Belgium have we been asked for this.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GOudeVrielink, Director of Business Development at Crowne Plaza Hotel Brussels - Le Palace, responded to this review, February 4, 2013
Thank you for taking the time to write your review about our hotel and for sharing a detailed feedback on your stay. We appreciate your positive remarks and also the constructive details on what you liked least. About cc guarantee, we are asking for it upon check-in, as travelers are using often a different credit card for guaranteeing the reservation and another one (or cash) for payments. Also credit cards used for reservations are requesting only for guaranteeing arrival and therefore charged only in case of no show or late cancellation. During check-in, we are blocking the amount needed for paying accommodation and eventual incidentals. And about pricing, I understand your feeling and appreciate your understanding that they are related to the market demand. On a good note, I can only say that they are still better than prices of other many European capitals. I hope you will come to Brussels also during weekends or slower business periods, when prices are adapted to the slower market demand and therefore much more affordable. Wishing only the best and looking forward to welcoming you again at our hotel, Gabriela Oude Vrielink - Director of Business Development
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eagle river, w,i usa
Top Contributor
87 reviews 87 reviews
44 hotel reviews
Reviews in 54 cities Reviews in 54 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed January 23, 2013

This was our first visit to this wonderful city. This hotel was very easy to travel to. We flew in took train to Brussels nord station and walked three blocks to hotel. The staff here is better than any place I have stayed. Always helpful, very knowledgeable and always greet you as you pass then .
The standard rooms are are of nice size and clean . The furniture is up to date with a very comfortable bed. The hotel is easy walking distance from many eating establishments and the site of central city one of the main tourist areas. The only down side is our room was on the south of the building that faces a very busy road. The traffic noise was not a problem but the local police seem to use this road with great frequency and their sires echo through the room. We were awaken each night a few times. If you stay here and it is a great place make sure that your room is away from the Main Street.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GOudeVrielink, Director of Business Development at Crowne Plaza Hotel Brussels - Le Palace, responded to this review, February 4, 2013
Thank you for your positive review and for the good feedback on our services and staff. It is our main goal to offer warm and efficient services, so we appreciate a lot your feedback. I will transmit your feedback to our colleagues. Warm regards and looking forward to welcoming you again in our hotel! Gabriela Oude Vrielink, Director of Business Development
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Brussels - Le Palace

Address: Rue Gineste 3, Saint-Josse-ten-Noode, Brussels 1210, Belgium
Phone Number:
Location: Belgium > Brussels > Saint-Josse-ten-Noode
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #2 of 14 Hotels in Saint-Josse-ten-Noode
Price Range (Based on Average Rates): $
Hotel Class:4 star — Crowne Plaza Hotel Brussels - Le Palace 4*
Number of rooms: 354
Official Description (provided by the hotel):
Discover a Palace of today! Dating back to 1908, Crowne Plaza Brussels - Le Palace has a long distinguished history and has been at the heart of Brussels’ daily life since the day it opened. Today the hotel is committed to preserving its unique traditions while providing new and modern comforts for its guests. 354 splendidly decorated guestrooms have a unique style, Art Nouveau and Deco inspired. Quality beds, soft big sweet dream pillows, etc. ... more   less 
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Also Known As:
Crowne Plaza Brussels
Crowne Plaza Hotel Brussels - Le Palace Belgium

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