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“used for a business event, staff were great...” 5 of 5 stars
Review of Crowne Plaza Hotel Brussels - Le Palace

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Crowne Plaza Hotel Brussels - Le Palace
4.0 of 5 Hotel   |   Rue Gineste 3, Saint-Josse-ten-Noode, Brussels 1210, Belgium   |  
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Odiham, United Kingdom
Top Contributor
165 reviews 165 reviews
79 hotel reviews
Reviews in 91 cities Reviews in 91 cities
66 helpful votes 66 helpful votes
“used for a business event, staff were great...”
5 of 5 stars Reviewed January 19, 2013

I hosted a business event here, and have to commend the staff. As with many business meetings held in hotels you hope that the host venue will deliver on the promises they make when you book. I have to say that myself and team were very impressed by all the team who worked with us on our event, from the concierge to the business event team - all went out of their way to may sure our event went well - at times you need a little flexibility and the team adapted at each 'hurdle'.
The hotel is well furnished inside, we used the first floor for our event which was a really good space to 'own' for the day. Food and reception staff were all of a good standard too.

I would revisit, and hold further meetings in this hotel.

Room Tip: not sure on bedrooms, I had 243 which wasn't the best but the rest of the team seemed to be happ...
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  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GOudeVrielink, Director of Business Development at Crowne Plaza Hotel Brussels - Le Palace, responded to this review, February 4, 2013
Thank you for taking the time to write the review and to share about your experience with us! We appreciate your good words and we are happy to have delivered services as per your expectations. We will also check the room you mentioned, thank you for staying with us and for organizing your meeting in our hotel! Gabriela Oude Vrielink, Director of Business Development
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996 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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jaipur
Senior Contributor
36 reviews 36 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 18, 2013

i stayed in this hotel in june 2012 with my family. one word sums up my experience - COMFORTABLE & ROYAL. The location is excellent, main street , main shopping area , eateries all around , very near grand place , one can take a cool evening stroll back to hotel after having dinner near the grand place. very well connected with transport facilities available all the time , and all types of transport - taxi , train, bus. No congested traffic.
the building is grand and large spacious rooms , lovely breakfast to start your day - an experience in itself. I recommend this hotel because if we compare the price with other hotels and facilities , then it is par excellence.

Room Tip: book in advance , if frequent traveller , then take priority club membership of holiday inn group an...
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  • Stayed June 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, United Kingdom
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed January 17, 2013

A fundamentally sound corporate overnighter. Very good dinner, respectable room and good bed, excellent location and better than average wifi. Staff are a little disconnected though, and public spaces in the hotel are a bit inhospitable. It is also extremely pricey for an essentially no frills business hotel.

  • Stayed December 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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IHGCare, Guest Relations Manager at Crowne Plaza Hotel Brussels - Le Palace, responded to this review, August 1, 2013
Dear jimbonotts,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding dinner, room and the bed.

However, We’re sorry we fell below your expectation regarding our staff being a bit inhospitable. We will address this point. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
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Rehovot, Israel
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed January 12, 2013

The hotel is really nice: good clean room with nice decoration, delicious breakfast, friendly staff, great location (short walking distance from the city center and North train station). We arrived early in the morning so it was obvious to us that we could not check in and get the room at 7am. We were very surprised when in the reception we were told that there is no problem with early check in and we got the room. Our room was one with “the wall view”, however it did not cause any inconvenience to us since we were out of the room most of the time. I will definitely stay at this hotel next time I am in Brussels and I can recommend this hotel to everyone who is looking for a good hotel at reasonable price.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Cheltenham, England.
Top Contributor
60 reviews 60 reviews
58 hotel reviews
Reviews in 52 cities Reviews in 52 cities
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed January 7, 2013 via mobile

Stayed here for new year, room was good location also good across road from shopping street which leads to Grand Place. Was quoted €55 for breakfast for two of us - I don't think so!!! No other problems and would stay again.

Stayed January 2013
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Kuwait City, Kuwait
Top Contributor
109 reviews 109 reviews
34 hotel reviews
Reviews in 44 cities Reviews in 44 cities
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed January 7, 2013

This is my second time at the Crowne Plaza Brussels. Intentionally stayed at the same hotel because of location. I was upgraded to an Executive Room overlooking the garden. Loved the room. The service as usual excellent. Did not try their restaurants this time, but ordered room service, which was quick and prompt. Everything in the room was really great; internet, housekeeping and the best part again is the location!

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed January 6, 2013 via mobile

This hotel was very well located just a short stroll away from the main shopping pedestrian mall, tourist areas and dining.

Our room was very comfortable with a king bed, coffee maker, TV etc. The bathroom was a generous size which was a nice surprise and there was plenty of room to place personal items.

Their WIFI however was quite unreliable and would drop out frequently. I had a lot of connection issues with my ipad and iphone and the SSID could not be found even though my husbands iphone was connected to WIFI. We were staying on the 7th floor and signal was poor.

Apart from this I enjoyed staying here.

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This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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Additional Information about Crowne Plaza Hotel Brussels - Le Palace

Address: Rue Gineste 3, Saint-Josse-ten-Noode, Brussels 1210, Belgium
Phone Number:
Location: Belgium > Brussels > Saint-Josse-ten-Noode
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #2 of 14 Hotels in Saint-Josse-ten-Noode
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Hotel Brussels - Le Palace 4*
Number of rooms: 354
Official Description (provided by the hotel):
Discover a Palace of today! Dating back to 1908, Crowne Plaza Brussels - Le Palace has a long distinguished history and has been at the heart of Brussels’ daily life since the day it opened. Today the hotel is committed to preserving its unique traditions while providing new and modern comforts for its guests. 354 splendidly decorated guestrooms have a unique style, Art Nouveau and Deco inspired. Quality beds, soft big sweet dream pillows, etc. ... more   less 
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Also Known As:
Crowne Plaza Brussels
Crowne Plaza Hotel Brussels - Le Palace Belgium

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