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“Efficient, well-situated and comfortable - pricey breakfast” 4 of 5 stars
Review of Crowne Plaza Hotel Brussels - Le Palace

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Crowne Plaza Hotel Brussels - Le Palace
4.0 of 5 Hotel   |   Rue Gineste 3, Saint-Josse-ten-Noode, Brussels 1210, Belgium   |  
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London, United Kingdom
Senior Contributor
33 reviews 33 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
24 helpful votes 24 helpful votes
“Efficient, well-situated and comfortable - pricey breakfast”
4 of 5 stars Reviewed November 28, 2012

Stayed here a couple of weeks ago on a work trip. it's easy to get to - very near a major metro/tram station, and a comfortable, well-equipped hotel. Room had decent blackout, very adjustable lighting and decent bed - also very quiet - allowing a very good night's sleep. Never quite mastered the air-con though! Shower controls also a bit challenging.
Only real black mark was the expensive breakfast - the answer here is probably to try and book a B & B deal on one of the booking sites, rather than room only.
Would certainly stay here again on a business trip if the right deal could be found on the internet.

Room Tip: Ask for an 'internal' room - not facing the main road - will certainly be quieter
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EricvanDalsum, General Manager at Crowne Plaza Hotel Brussels - Le Palace, responded to this review, November 29, 2012
Dear Guest,
Thank you for posting on Trip Advisor.
There are competitive rates inclusive of breakfast available offering good value for money via our company website.
We hope to have the pleasure to welcome you back upon your next visit to the Capital of Europe.
With best regards,
Eric van Dalsum-General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,072 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (131)
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Shetland
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 26, 2012

Good hotel. Ecellent location. Not too near the city centre, but well within walking distance. 5 minute walk from the Brussels North rail station. Beautiful Botanic Gardens just across the road. Handy with the Metro station, just around the corner. Good food, especially the breakfast selection. Staff friendly and very helpful. Didn't get a chance to use the spa,but heard it was really good. Only down side was our room had no view, but not a problem for us as we were out most of the time.

Room Tip: Ask for a garden view
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EricvanDalsum, General Manager at Crowne Plaza Hotel Brussels - Le Palace, responded to this review, November 29, 2012
Dear Guest,
Thank you for your lovely comments on Trip Advisor, we very much appreciate it!
Just to avoid any misunderstanding; our hotel does not feature a spa but we do offer a fully equipped fitness room as well as a sauna.
We hope to welcome you back upon your next visit to Brussels and with best regards,
Eric van Dalsum-General Manager
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Finland
Top Contributor
62 reviews 62 reviews
36 hotel reviews
Reviews in 27 cities Reviews in 27 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed November 26, 2012

Had weekend with friends at Brussels, we choosed Crowne Plaza because priority club membership, have been there before and again this hotel shown to been good, and with solid service. Nothing special, but nothing to complaint.
arrived Thusrday, room was ready, very nice suite room 660, surprised that there is no minibar, only water, but when think more its business hotel, service staff limited, now time to play with minibars, but they had "bar" at lobby where you can buy beer, wine, other drinks, but better go to shops.
Other small isue is that no glasses either at room, only wine glasses, which of course are ok, but some normal glasses could be fine. Room clean, nice view at Park, very comfortable beds, like we had lats year another room. Breakfast was nice and lot of everything, service prompt and polite, coffee was good. Had once drinks at bar, service was nice, nice selection of beer. Also used room service once, nice toast,cheese and mousse.
This trip had much other things, room and hotel was so good that nothing much to say that I suggest this hotel and probably come back when visit Brussels again.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EricvanDalsum, General Manager at Crowne Plaza Hotel Brussels - Le Palace, responded to this review, November 29, 2012
Dear Guest,
Thank you for sharing your experience at our hotel on Trip Advisor!
We have taken note of your comments and we are happy that you enjoyed staying in one of our Truly Inspirational Suites.
Do contact us next time you travel to Brussels, we look forward to welcome you back!
With best regards,
Eric van Dalsum-General Manager
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Stockholm, Sweden
Top Contributor
90 reviews 90 reviews
54 hotel reviews
Reviews in 54 cities Reviews in 54 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed November 24, 2012

THIS I call a hotel, elegant, classic, clean and nice professional staff. Located just were the shopping streets starts and the railway station gare de nord for a 15 min trip to the airport its perfect for a stay both for tourist or business people. the room wasn´t extremely big but nicelys decorated with harmony in colors and material. clean of course. the breakfast was ideally balanced, not extremely many options but enough to satisy most normal people. the wifi connection were free and login easy and simple.my login for the room worked perfectly anywhere inside the hotel and that was good when visiting the conference hall with 300 other persons, and many of them logged in too. so all in all, my best recommendation

Room Tip: inside rooms didnt have any view whatsoever but it was quiet.
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EricvanDalsum, General Manager at Crowne Plaza Hotel Brussels - Le Palace, responded to this review, November 29, 2012
Dear Ulf,
Thank you very much for your nice comments on Trip Advisor and thank you for recommending our hotel!
We hope to have the pleasure to welcome you back soon and with best regards,
Eric van Dalsum-General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Munich
Senior Contributor
38 reviews 38 reviews
20 hotel reviews
Reviews in 23 cities Reviews in 23 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed November 22, 2012

I had a lovely night in this hotel a few weeks ago. I have to say the bed was so comfortable, the duvets and pillows so inviting.... I could have spent the entire day in bed. The bathroom was also clean and well maintained, they even had a note that if you had forgotten any toiletries, the reception would be happy to provide them for you.
The service was also superb. Everyone - from the reception to the cleaners to the waiters were polite and helpful and kind.
I got a 'special' so breakfast was not included, they wanted me to pay €27 for breakfast which I found rather ridiculous, but they were polite about it and I was happy to have my croissant and coffee at a nearby cafe. My recommendation would be to get the room for about €60 by skipping breakfast.
The hotel is also fairly centrally located, very close to a subway stop and a 15 minute walk from the city center.

  • Stayed November 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EricvanDalsum, General Manager at Crowne Plaza Hotel Brussels - Le Palace, responded to this review, November 26, 2012
Dear Guest,
Thank you for posting on Trip Advisor.
Indeed our Crowne Plaza Sleep Advantage bedding is very comfortable and we are happy you enjoyed it!
We very much appreciate your comments on the service and staff, thank you!
Hopefully we may welcome you back soon and with best regards,
Eric van Dalsum-General Manager
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Calgary, Canada
Top Contributor
50 reviews 50 reviews
18 hotel reviews
Reviews in 21 cities Reviews in 21 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed November 20, 2012

We arrived in from the airport to Noord Station and walked about ten minutes to the hotel. The hotel itself is beautiful, all done up in Gustav Klimt artwork and graphic, art deco style decor. The rooms are beautiful and comfortable as well as very clean. Jardin Botanique is right across the street on the east side.
You walk about fifteen minutes (down a cool shopping district) to Grand Place. There are plenty of tram and metro stops nearby if you need it. Would stay again.

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EricvanDalsum, General Manager at Crowne Plaza Hotel Brussels - Le Palace, responded to this review, November 26, 2012
Dear Guest,
Thank you for sharing your positive comments on Trip Advisor.
We are very happy you appreciate the style of our hotel inspired on Gustav Klimt and enjoyed its comfort and location.
We look forward to welcome you again upon your next visit to the Capital of Europe and with best regards,
Eric van Dalsum-General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
79 reviews 79 reviews
43 hotel reviews
Reviews in 41 cities Reviews in 41 cities
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed November 18, 2012

My partner and I have just returned from a weekend in Brussels and have to say that the Crowne Plaza was very good value for money.
It is very close to the metro and a large shopping area. It is also an easy walk to the Grand Place and we walked everywhere around Brussels. We had breakfast included in our booking and this was plentiful and the fresh pastries were very nice. The bed was very comfortable and the curtains blocked out all the light - we did hear the sirens from the road but not other traffic however we were on the 5th floor. There was some noise from neighbouring rooms but this was not enough to disturb our sleep. Staff at the hotel were very friendly and helpful. Overall would recommend this hotel

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EricvanDalsum, General Manager at Crowne Plaza Hotel Brussels - Le Palace, responded to this review, November 20, 2012
Dear Guest,
Thank you for your comments and thank you for recommending our hotel!
We are delighted to read that you found our hotel very good value for money and enjoyed our central location!
We look forward to welcome you back soon and with best regards,
Eric van Dalsum-General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Brussels - Le Palace

Address: Rue Gineste 3, Saint-Josse-ten-Noode, Brussels 1210, Belgium
Phone Number:
Location: Belgium > Brussels > Saint-Josse-ten-Noode
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #2 of 14 Hotels in Saint-Josse-ten-Noode
Price Range (Based on Average Rates): $
Hotel Class:4 star — Crowne Plaza Hotel Brussels - Le Palace 4*
Number of rooms: 354
Official Description (provided by the hotel):
Discover a Palace of today! Dating back to 1908, Crowne Plaza Brussels - Le Palace has a long distinguished history and has been at the heart of Brussels’ daily life since the day it opened. Today the hotel is committed to preserving its unique traditions while providing new and modern comforts for its guests. 354 splendidly decorated guestrooms have a unique style, Art Nouveau and Deco inspired. Quality beds, soft big sweet dream pillows, etc. ... more   less 
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Also Known As:
Crowne Plaza Brussels
Crowne Plaza Hotel Brussels - Le Palace Belgium

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