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“shameful” 1 of 5 stars
Review of Hilton Brussels City

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Hilton Brussels City
4.0 of 5 Hotel   |   Place Rogier 20 | Sint-Joost-ten-Node, Saint-Josse-ten-Noode, Brussels 1210, Belgium   |  
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dublin
Top Contributor
131 reviews 131 reviews
104 hotel reviews
Reviews in 66 cities Reviews in 66 cities
172 helpful votes 172 helpful votes
“shameful”
1 of 5 stars Reviewed February 4, 2013

How can Hilton be happy applying their name to this place? The rooms are small, dark and dingy with uncomfortable beds. The bathrooms are sad and worn, with dodgy fittings. The corridors are gloomy with an occasional stick of worn furniture The public areas are shabby and untidy and its expensive. Oh my God...Never again...I rarely write such damning reports but the state of this place warrants it. With the loss of the Conrad there is no decent hilton group hotel in Brussels. Sad but true

Room Tip: Dont go here
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  • Stayed January 2013, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JanJorisKriele, Manager at Hilton Brussels City, responded to this review, February 22, 2013
Dear guest,

Thank you very much for taking the time to share your comments on your stay with us. It is with feedback like yours that we can address things that we did not do well in order to improve them for future. We obvisoulsy missed out on opportunities to impress you positively and we hope that you can give us another chance when visiting brussels again in future. We have many variations in room lay out as it is an older building, so we can surely accommodate you in a room that suits you better. Please do not hesitate to notify me in advance whne this happens, so we can make sure you hava great stay.

Sincere yours,
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1,277 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (182)
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English first
Helsinki, Finland
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed February 4, 2013

Otherwise excellent but internet charge in the room is excessive. Internet chanrges should be included in the room (the lobby wireless internet was free). Good breakfast but could have more fruit and vegetables. The staff was friendly and helpful. The room was not large but had everything for a short business stay. I would stay again if I have business in the area.Access to the hotel from the airport via Gare du Nord is excellent and fast.

Room Tip: Great location, easy to get to from airport via Gare du Nord
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Stayed January 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JanJorisKriele, Manager at Hilton Brussels City, responded to this review, February 22, 2013
Dear guest,

Thank you very much for taking the time to share your comments on your stay with us. It is with great pleasure that we have reviewed your mostly positive comments. Your feedback has been shared within the hotel to further develop our product and services. We are looking forward to welcome you again on a next visit to Brussels !

Sincere yours,
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Toulouse, France
Senior Contributor
34 reviews 34 reviews
32 hotel reviews
Reviews in 22 cities Reviews in 22 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed February 3, 2013 via mobile

I stayed here for two nights as part of a delegation of 100 people, so we took a fair amount of the rooms.
The standard single room was very small, but very comfortable with enough storage space and amenities (that once were used on night one were not replenished for night two) and having a good array of international TV was welcome. Bathroom felt a bit dated but other than this, the room was ok.
The staff were polite, but not very knowledgable. I had two requests that struggled to get answers.
In summary, it was OK

Stayed January 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 30, 2013

Appearance on arrival good and receptionist very pleasant, offerring me a drinks voucher and wifi code as I am a gold member. Room was disappointing, in need of refurbishment, not terrible but not to the standard you would expect for the price. Bathroom was ok but the automatic light kept going on and off all night. Maybe there was some way to stop it but I simply shut the door, Bar was very small and service poor, breakfast no issues. I ordered a taxi before breakfast for half an hour's time from reception. After waiting 30 mins and no taxi I went to reception who said they called and there were no taxi's available. They made no attempt to communicate this during the 30 mins. Anyway suffice to say I went outside the hotel doors and hailed one myself.

  • Stayed January 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 30, 2013

Hi

Mine is not a review, questions rather...

I'd like to book a valentine week end stay at this branch and would like some answers to the following questions please if anyone has the answer:
- if we arrive before your official check-in time (3pm), would you be very kind to keep my luggage in a safe place while I wait? and also after I've checked out?
- can you send breakfast to my room?
- can I book a room with a bathtub, do you have any?
- do you have free wifi for all your clients now? (I saw somewhere on this website that you would from Jan 2013)

Thanks

Stayed February 2012, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JanJorisKriele, General Manager at Hilton Brussels City, responded to this review, February 1, 2013
Dear Sipa S.

Thank you for chosing our hotel firs of all !

We will be happy to store your luggage with us in case of early arrival or late departure.
As per January 1, our high speed internet is free of charge to guests in the public areas.
Please reach out to our reservations department through res.brusselscity@hilton.com to make the requested arrangement for your room and we can inform you on the room service arrangements too.

Looking forward to welcome you to the Hilton Brussels city !
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Piraeus, Greece
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 30, 2013

Stayed at the Hilton for its very convinient location, and the brand's warranty forquality.Mixed feelings.The personnel were excellent , up to the task and willing to go the extra mile.The building - actually 3 buildings put together - gives to the overall shape strange corridors and odd corners.The rooms , -i changed 3 times- the first 2 were very small with m i n i m a l places to hang your clothes , and no luggage rack because it could not fit.The 3rd room was a success but the overall idea is of a slightly let down building , not so clean , with worn - chipped - wc's and bathtubs.The primary users , people on a business trip seem not to care much as they only use the room for rest , but if you spend some time in the room something is definitely missing.The breakfast on the other hand was very good and specially the lady waitress with the pony tail and blond hair a treasure to any establishment.The bar and restaurant area , were very pleasant and the desingn is fresh and appealing.The reception people were attentive to my room complaints and very helpful.Congratulations.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 29, 2013

The hotel is situated next the Crowne Plaza and Sheraton in a square adjacent to the metro Rogier.

Reception staff were very pleasant, swift and immediately adapted from our lamentable attempts of French to a polished English efficiently dealing with our check-in and providing succinct instructions and guidance for our stay. The welcome seemed to match the clean marble lines of the reception area next to the bar. It certainly gave us the notion of space.

With swipe card technology we entered the lifts up to our 8th floor where exited we notice a well maintain common vestibule and corridors with deep pile carpet dark wooden room doors gracing our path toward our room. Entering it we were greeted with a spacious room with a Queen sized bed white sheets, spare bed-couch and that ubiquitous dark wood. the bathroom did not have an independent shower with independent control and cubicle. This was slightly disappointing as we were used to this aspect in many other hotels we have stayed at with this rating. The over-the-bath fitting was OK though, despite leaving Lake Superior like puddles on the floor due to the typical problems with shower curtains The bath was small, certainly for those who have girth so this was uncomfortable for those who liked a soak in the family.

The towels were white, large and super absorbent with plenty on offer. Housekeeping appeared to be efficient though again a tad miserly on providing enough coffee and milk complimentaries and limiting a water battle to one per room as against guest who were numbered 3 in my party.

We arrived in the dead of winter and snow and ice was abundant though thawing slowly. After the first night we soon realised that the room only had 1 double radiator heating the whole room. This was totally inadequate for the proportions of the room and so we beckon for Room Service to provide an electric Convection heater which was promptly provided. The heater in itself was broken patched with masking tape and had one leg missing, generally seeing better days. We felt with a child in our midst a little more care for health and safety would have been considered.

Back to the Reception, the staff were incredibly helpful in terms of direction tips spending some time to map out a route for our first day sightseeing. Before we set off every morning thereafter we checked with assistance of them and they provided freely their pearls of wisdom and insight as to what to do and what not to which in many cases given our 'likes' turned out spot on. One member of staff even directed us outside the hotel and another provided us change freely for the Metro tickets we needed. Whilst the building aesthetic is an aspect one considers, what makes your experience all the more enriching is the 'front of house' staff who really go that extra.

At breakfast time we dined in a large room replete with buffet style service. The selection of teas, coffees and hot and cold offering was very good, especially the bread-basket. As it was self -service, one could top up as many times as required without feeling you were watched or judged for your returns. This was because the dining staff were pleasantly discreet in presence, yet on hand should you require a bespoked request.

All in, i would certainly recommend this hotel.

Blue

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JanJorisKriele, Manager at Hilton Brussels City, responded to this review, February 22, 2013
Dear guest,

Thank you very much for taking the time to share your comments on your stay with us. It is with great pleasure that we have reviewed your positive comments. Your feedback has been shared within the hotel to further develop our product and services. We are looking forward to welcome you again on a next visit to Brussels !

Sincere yours,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Brussels City

Address: Place Rogier 20 | Sint-Joost-ten-Node, Saint-Josse-ten-Noode, Brussels 1210, Belgium
Phone Number:
Location: Belgium > Brussels > Saint-Josse-ten-Noode
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #4 of 14 Hotels in Saint-Josse-ten-Noode
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hilton Brussels City 4*
Number of rooms: 283
Official Description (provided by the hotel):
Highlights•Situated in the heart of Brussels near the Rue Neuve shopping district•A few minutes’ walk from Brussels Gare du Nord station•Close to World Trade Center and popular attractions including Grand Place City Square•Wireless internet access, business center and Scandinavian Wellness and Health Club •Bien Belge Living Lounge restaurant and bar serving Belgian specialties, fine wine and beerSituated in the center of downtown Brussels, within yards of Gare du Nord station and in close proximity to the Rue Neuve shopping district and the World Trade Center, the Hilton Brussels City hotel is the ideal place to stay when you are visiting Belgium’s capital. All the facilities are in place to allow you to remain productive during your stay. With wireless internet access, a business center and a range of meeting rooms you will be able to work with the minimum of hassle.After a busy day in Brussels or a long journey, you can relax and rejuvenate in the Scandinavian Wellness and Health Club and sample the delicious Flemish cuisine on offer in the Bien Belge Living Lounge restaurant and bar. Offering responsive service and stylish contemporary comfort in an enviable location, this Brussels hotel has everything you need to make the most of your stay in one of Europe’s most vibrant cities.Local Attractions •Stroll to Brussels’ famous Grand Place, the center of the Old City’s pavement café culture•Stop in at Marcolini’s Chocolatiers and buy some handmade Belgian chocolates to take home•Experience world class shops located on the Rue Neuve •Visit the Delerium Café•View one of the world’s finest collections of pre-modern art at the Musée d’Art Ancien ... more   less 
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Also Known As:
Hilton Brussels City Hotel Saint-Josse-Ten-Noode
Brussels Hilton
Hilton Brussels City Belgium

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